Prosperity Bank - Brownwood Austin Ave, Brownwood

I have never been so embarrassed in my life at a bank before today. Long story short a coworker of my husband wasn't going to be able to make it to the bank Friday so he signed his check over to me and I just gave him the money and today I was just going to run by and cash it. Apparently banks no longer cash 3rd party checks said to go to a check cashing place. They never cash 3rd party checks you always have to go to the bank. They couldn't even call the boss to confirm or anything just acted like I was giving them a fraudulent check. Super rude super condescending and dumb as all get out. Will never ever recommend or go back AGAIN.

Especially helpful with an array of banking situations since I moved here, three years ago. Always professional and polite during each encounter. Brownwood branch, I appreciate your quality customer service!!!

So I went in today to open a bank account. I was able to do mine with the manager of the facility. Instead of focusing on what we were doing she was helping everyone else then gradually getting back to what we were working on. Then towards that end after I done stayed that I'm not familiar with this bank I really wasn't given any information everything was speed through. No information about online banking, if there is an mobile app no nothing. Also it's not a huge deal or anything but anywhere else would give you a folder of some type to put your paper work in. Here nope your just handed this stack of papers along with little ones that could fly away as soon as you step outside. She really didn't explain everything they had to offer either so it wasn't a pleasant experience. I'm not impressed and would not recommend due to poor customer service.

Constance was nice and very helpful.

I have been a customer of Prosperity Bank for many years and the Brownwood branch is exceptional. The staff is always professional and very polite. If you're in need of a bank, this is the place to go!

I have never had to write a negative review of a business, but here we go... I am a traveling food and art vendor that runs an online business. I am originally from Brownwood and have been banking with Prosperity for about 6 years. This weekend while on a business trip in Florida I lost my card. I had to cancel the card and get a new one ordered. Today I attempted to make an online purchase, but the old card number is now invalid. I figured I would be able to get this new card info so I could access MY account and MY money. This is not the case. Constance and Joy were not helpful in retrieving this info. Constance called the company that makes the cards, but didn't feel like waiting on hold for me so she just hung up and said it wasn't doable. Joy didn't even attempt anything to help me. I got transferred to the regional supervisor, Allen, who said the same thing and would not make any effort to help me. I am currently waiting on hold to talk to his supervisor and listening to their hold tone saying Prosperity will treat you like "friends and family". That is a complete lie. If my family member was stuck 20+ hours away from home, I would do anything in my power to help them. I comepletely understand that they are following all of their procedures and rules, but there are exceptions to every rule. They apparently have more important things to do. I am 22, been their customer for over 6 years and just started my own business, but will be closing all of my accounts with Prosperity because of this. They just lost a valuable customer. Bye bye!

Always ready to help. Top customer service and peaceful atmosphere. Love this bank. ✌