Premier Members Credit Union Arapahoe Ave, Boulder

Charged me a $10 fee for a check that didn't work. $10?? What a ridiculous fee. You should have just denied the check initially

Worst credit union ever with terrible customer service and personal skills. Go elsewhere!

Stephanie from corp called my after a few bad experiences. She was authentic and seemed to care.

This is the first negative review I have ever left in my life! My experience was so bad that I am taking the time to tell others to use caution before doing business with Premier Members Credit Union. I have been a customer of BVCU for 20 years, and before the merger received exceptional service! Since the merger it has been constant issues with customer service and ridiculous policy changes. I would check your options before choosing PMCU, I can't imagine there is a worse institution out there.

Times have changed for PMCU, and not for the better it would seem. Most of the bad reviews come from long-standing customers like myself. I wonder if the credit union is happy with their rating as they certainly do not seem to be doing anything to change it. Since the merge from Boulder Valley Credit Union (BVCU) relationships with customers seem broken, and the credit union is running more like a bank now, especially with loan approvals. There was a time I appreciated that PMCU was willing to work with me, to work with anyone. My accounts have been in good standing since they were opened. PMCU was there for me as BVCU when I transferred my loan on my 2000 Ford Explorer to help rebuild my credit. This is the second time I've tried to apply for a type of car loan with PMCU since I moved from Colorado, both times during the Black Friday special that is typically run in November. Both times I was denied. I am a little hesitant to try again. I feel like the credit union is falsely advertising. Unfortunately, the very reason why I applied for the loan is the very reason I was denied. This was not a revolving line of credit that I sought, and yet the denial reasons I got were indicative to this. That should have seemed directly obvious, but lenders are not looking beyond a list of excuses to give. PMCU is not exempt from this anymore. In speaking with a good friend about this whole experience, he told me that the banking industry has changed over the years since the housing crisis, that someone in the banking industry told him that only people who don't need the money are getting approved for loans in current times. I had hoped that PMCU might still be different as in times past. I have a lot of thinking to do in the coming months, including whether or not I want to keep my accounts open with PMCU, even if it means transferring my credit line to a different account with a higher APR. There really does not seem to be a 'cut-above' advantage anymore at PMCU that should be keeping my business. Whoever responds to these reviews from the credit union - please do not tell me to get in touch with anyone through a private message. I already have emailed a loan officer and i don't anticipate that it will make a difference!

Incredibly disappointed with how PMCU treats their members now. You’ve turned from a CU that cares about its members to a CU that has a big bank attitude. You deposit a check and don’t even tell a person you’re going to put a hold on it. I loved it here when I first joined but now, different story. Going to be making a switch to a different financial institution soon.

Not sure about the Credit Union as a whole just yet, but Sandra was super helpful and patient when it came to making a car payment and setting up online banking. It took me almost 30 minutes to set everything up and she was there to guide me through every step without making me feel rushed or like an idiot. Whatever they're paying her, it isn't enough.

Paid off my Home Equity line of credit with Premier, and their collections department sent delinquency notices to the credit bureaus for 2 consecutive months, claiming a $7 balance. This dropped my credit score from 800 to 650. I spoke to several Premier reps who confirmed the balance was zero and paid off correctly, and denied that they reported to the credit agencies. Finally a supervisor acknowledged the issue was their fault, but said there is nothing they could do and that I need to file a dispute with all three credit agencies - extremely disapointed.

I have never written a review because most times it is a one time experience. This is an exception and I want to help people who look to reviews to make decisions about using a service. I was a member of BVCU and loved them, always exceptional service and friendly. Since they changed and became Premier Members Credit Union, I have disliked most of my experiences. I suggest that anyone interested in using this credit union please read the reviews for Premier Members Credit Union not Boulder Valley Credit Union reviews....they seem to be completely different now. Their back office processing department is a slow and painful experience. I sent in a request to transfer money from my savings account to my bank account on Wednesday afternoon because they could no longer do it over the phone. Today is Friday 1:00 PM and it is still not processed. After a long long wait and two more phone calls I find out they have not even began to process it and it will be Monday (who knows) before it is sent to my bank. Also, they now charge a $10 fee for transfers which I guess is reasonable. When I sold my car to a member of their credit union, he wrote me a check from their credit union and I tried to deposit it into my account in their credit union. I was told they would need to put a 5 business day hold on the check before it could clear. It was written on a check from their credit union to their credit union! I could have just gone up and cashed the check then turned around and deposited the cash into my account, however the teller would not let me take the check back and cash it. It took a couple of days to get someone in management to help with the situation and it got resolved. I needed to go out of town for two weeks and the other party needed to get the car licensed so they could drive it. Just do your homework before making a decision to use this credit union. They may just be going through growing pains since BVCU changed to PMCU, however they will need to make some major improvements.

Horrible customer service. Seriously, I want to love this bank...but everyone I've ever dealt with in the 4 years I've had my account has been either overtly rude or completely ditzy/flaky. This is not a well-run business. A few days ago, I went in to make a deposit. The customer in front of me finished his transaction and the teller said, "So, do you want a receipt or something?" In the most annoyed voice ever. He replied "Um, yes. Could I please?" She made an annoyed sigh and said nothing as he left. My turn came, and I said I wanted to make a deposit and order new checks. "Okay," she said flatly. Then silence. Trying to navigate the transaction was like pulling teeth. When I asked about transitioning away from my larger bank (where most of my money is), she was super rude to me--cutting me off mid-sentence, being totally unhelpful--I decided to just leave. Seriously. There's no reason to walk into a business and be treated that way. I've never overdrawn my account, never been a difficult customer, never asked for anything special from them. It's not like it's just one teller having a bad day. I've had terrible experiences each time I've been in the bank over the last 4 years. Every. Single. Time. Getting ready to find another credit union.