PNC Bank Shelbyville Rd, Louisville

Shockingly poor service. If you need to see a banker you can scan a QR code to get in line then you have to go outside and wait. Not that anyone tells you this, but rather points to a random sign.

Want to give these guys a review. Brought my 3 year old in today... she was wild, has a cough, was running in everyone’s office and taking candy out of their bowls. I can’t tell you how compassionate, friendly and just all around kind every employee was there. They all talked to my daughter, asked her about Christmas, told her how cute she was, and made me feel comfortable as a mother when she wasn’t listening the best. I highly recommend this branch. They wanted to do business with me and made me feel so welcome but most of all, treated me with compassion. Kudos to the employees and to their manager for such a well run bank! Thanks guys!

People who can't spell definately won't like this bank or people who think a bank does illegal things and steals money from 2 bank accounts. I deal with this bank everyday for my business and they are awesome. Pure ignorance must be a popular thing here.

Unkind personnel. Do not do business with this bank.

Nice people but there intrest rates are rediculous .

I started banking here at this location back in high school around 1999. From the start until the present time I have had nothing but good interactions with all staff as well as overall banking. I currently have 3 accounts one business one personal and one joint with my lovely wife, I also have a Roth IRA with them. All aspects of which have been stellar thus far. I am writing my review today because of the interactions with the branch VP "Anne Stephens", she is very intelligent and went above and beyond as she always does all to make sure your needs are met like mine were today! In regards to a loan that was severely needed do to the coronavirus impact on my business once again exponentially helpful. To say in a short above expectations in every way possible. The meeting was set for 45 minutes and it breached that due to the complications involved in this matter and lasted 2+ hours. I'm sure this put her past other prior arrangements but she stood steadfast with me to meet my needs in this process and she would just like her staff for anyone else in need of assistance by this location for anything they could help with I'm sure of. Thanks to all staff for years of excellence in customer service and I look forward to another 20+ years being a client at this bank🙌

The people at PNC are great. PNC as a bank is terrible. They closed 2 of my accounts without my permission or authorization. I can no longer use any of their mobile apps and their IT department can't fix the problem. Had they left my accounts as they were I would be fine with staying. They have also closed multiple branches which makes me question their stability as a bank. I am switching to Park Community as they can provide what a bank should to a long term and loyal customer. Like free checking. If the banks are going to use my money why should I be charged?

Sat in the drive thru for 30 minutes, three lanes open two tellers working. Time- 11:25-11:55 .

Made deposit. Drive Thru was quiick