PNC Bank Veterans Memorial Dr, Birmingham

Have used this bank location for 25 years and will not be back. Adrian is very rude. I stopped by for assistance (my 2nd visit in YEARS). I left and opened a checking account somewhere else and have started the process to finance my mortgage somewhere else. Hope things get better, Adrian. Terrible experience, but happy that I have a better bank after all this time.

Its always slow. I can be in line with 1 person ahead but take 10-30 mins to be attended. Staff always playing and talking. Today is a Friday and about 11 people in line and only one person attending. Six cars outside in window and same only one line open out of 4. And to make things worst the same person inside is the only one here (that is at desk) so she is attending inside people and outside by herself. Very poor staff personal at this location. Only reason I see for that one star is for the lady trying to do her and everyone else's job. They need to hire more people.

The drive-thru here is open on Saturdays until Noon!

I met with Kelvin, a branch loan officers. He was polite and courteous. However, I am worried because we paid off two of my credit cards and as of ten days ago, these institutions have not yet received their pay off. I am concerned, therefore I have placed three calls to Kelvin and have not received a returned call. I have now placed a call to the branch manager with a promise they would call me back. This action was to no avail also. My hands are tied and do not know what to do.

I too have had issues here. I made a formal complaint about six months ago and have still not heard from anyone. They are the slowest branch I have ever been to and have questionable practices. I made a deposit on two different occasions and they wanted to give me a hand written receipt. I told them I wanted a printed one and at that point I was given one.