PNC Bank Washington Blvd, Elkridge

The worst PNC branch so far. I needed to convert some Canadian Dollars to USD and deposit it into my account. I have done this service many times in another branch and it took less than 20 minutes. Move to this area, used this branch. They took over 40MINUTES! And this is with an empty bank. There was no other customer in the bank. There were two bank teller. The bank teller that worked with me was new and have no idea what she doing. But the senior bank teller, her name was Trudy, REFUSED to come over and help the new lady. She took her time and seemed annoyed whenever she was asked to help. The new bank teller had to do both answering the phone and working with my request. This is honestly pretty ridiculous. I get a sense that Trudy hate training new employees and wanted the new bank teller to fail. When I told them both that it been 40 minutes and I really need to leave, Trudy wave her hand and dismissed me like I was a nuisance while the new bank teller was apologetic. I don't care what the dynamic is at this bank between the workers. It is unacceptable to prioritize training above client time like this. FYI, I have came to this branch before for other requests and also had bad experience with Trudy. But this one was bad enough for a review.

I do not have to go into the bank often, but when I do I always have a nice experience.

I had to make an appointment today for a bank wire- Nicole Middleton took care of everything. Super friendly and also helped me with a few other items. I was done quick and easy....Thanks Nicole!!

Very nice people they are very polite.the bank is very clean.great service