PNC Bank S Pennsylvania Ave, Bethany Beach

Horrible experience. I was profiled in some way by an inexperienced teller and irresponsible branch manager. They of course would deny that, but what else could be the reason? Security of the account? I had provided 4 different identifications to them for a certified check. There were back and forth and regardless to say, I had to wait for a very long time. They said "some guy" pulled up in the drive-thru while that "some guy" was my husband. Due to this, I almost lost my business. Yes, this was business banking and I've had different biz and personal accounts with them for years. It was just a plain lack of experience and trolling on their part. There was no need for you to think I was a different person than what I prove to be - especially my face was wide out on the camera RECORDING with my passport, green card, debit card, driver's license provided. You'll tell me now that you didn't know if that other guy in the car looked suspicious? So how come you didn't call the police for me if you thought it was suspicious? Nothing made sense of their excuse. I've provided all the account numbers (even the ones that was not even in question). At the end, the branch manager proudly said, "I will put in a complaint for you", like she doesn't really care even if there was a complaint. I didn't even ask for that, I only asked to give me my money that's in my account. What a pity such a big company like PNC has issues like this with inexperienced people running the branch. Somebody did follow up later, but nothing really was to be followed or done. Horrible experience.

I usually don’t give out bad reviews but this bank is pathetic. Sometimes I have to wait 20 minutes in line at the drive up teller!

LEGAL STAFF IS VERY UNHELPFUL, INDIFFERENT TO CUSTOMERS NEEDS! AVOID!!!!

I was surprised to read the poor reviews; I have never had a bad experience at this bank. I don't use the drive in.

It's a nice safe ATM . Indoors , access by PNC costomers only .