PNC Bank 20th St, Birmingham

I live in Georgia and got a letter from BBVA Bank in Birmingham AL. And I don't ever got outside my own town unless Dr office in ga. But it seems someone opened a account there in BBVA with my name and no help with a BBVA bank manager cause I refused to give a stranger my social security number. So how do I find out what is going on with my name ? The letter was sent to my home address in bowman , ga. They have to have some help with their own bank it seems to me.

The worst credit card company in America. I’ve never used their banking but based on my experience with the BBVA and now pnc credit card I never will. Absolutely abysmal customer service. Don’t believe me? Go ahead see for yourself 😂

WARNING to anyone considering opening a Money Market account at BBVA because of the advertised high rate...DON’T DO IT!!!! DO NOT FALL VICTIM to their deceptive marketing practices and awful customer service. I haven’t fully closed my account yet, but will give you just one example of why this bank is so dysfunctional. I had to drive two hours from my house in Georgia to the closest physical BBVA branch in Oxford, Alabama to access my funds on Saturday over Memorial Day weekend to get access to my money to purchase a car. From account opening, to what I imagine will be the same experience at account closing, this whole process has been a nightmare. Management is truly oblivious and does not care about customer experience when the bank is advertising how wonderful their customer experience is, but literally EVERYTHING is difficult to do unless you go to a physical branch. Why the hell offer a nation-wide money market account special when I can even access my funds because there aren’t any branches of the bank in my state. I sent in over 6 complaints through various methods and have continued to have problems to this day. Note to the bank: don’t both posting a response about how sorry you are and saying please contact us so we can help you. This is just a public relations stunt to try and save face. Fix your awful systems and processes, that’s all the information you need from me.

A family member banked here on a loan, They passed away. I can't get them on the phone to close the account(all bills after deceased do not fall on the living, only the death bills). They won't allow me the time to get the details needed to properly close this. Very unprofessional hanging up on me at every call.