PNC Bank Suncrest Towne Centre Dr, Morgantown

Really bad and slow customer service. Only reason I’ve given them 1 star is you have to so you can tell them how bad they are at banking.

I have auto-loan thourgh PNC that I've been paying for several years. As I've been getting closer to my pay off amount, I keep running into problems making my payment (every month os something new.) I do not bank with PNC and have to make my payment via cash advance. I have been paying this way for years. Today, I went to make my payment and was denied because the back of my card wasn't signed (it says 'see ID' as it has for years.) The woman who told me this, instead of offering any apology or explanation, simply spouted that she was a supervisor in a rather smug tone after I asked what the problem was since she was 1. Holding my ID and 2. I've been paying this way for years. I've been a supervisor/manager in customer service, and I would never speak to a customer that way. Rude and unhelpful. I'll be paying my loan off early just so I don't have to deal with them anymore.

Really nice bank with really nice people. I'm a server, so I make frequent trips to the bank to deposit cash tips. BOTH ATM's don't allow you to deposit cash anymore. I'm a full time student as well, so getting to the bank during their business hours is very difficult. I used to be able to deposit cash, what happened PNC?

I love PNC. The customer service is great and the Teller Supervisor that helped me today was so nice and extremely helpful. I don't remember her name but she has black curly hair and she was helpful and courteous to not only me but the other customers as well. This is my favorite bank that I've had so far

This was my first time at this pnc. I was heading home from deep creek to Pittsburgh when I noticed that my account was hacked. I put in google maps the closet pnc to me that was open and found this one. I was annoyed that my account was hacked and just wanted to go home and relax so by no means did I want to stop in at pnc and talk to anyone. As soon as we walked in we were greeted by a very few lady. She then took us to another friendly women who’s name I forget. But all in all it was a great experience!

Needed to cash an insurance check in the amount of $6,409.80 so that I could go to a car lot and get another car. After searching for 2 days for a financial institution that would cash it without putting a weeks hold on it, this pnc branch was more than willing to accommodate me. Fast, friendly and dependable!!!

PNC Bank is wonderful almost all of the employees are amazing! Very friendly and helpful. I would of Definitely give them 5 stars if not 1 teller that works there. Every single time I go to withdrawal cash from an account I have with my father this lady gives me the 3rd degree because I have a WV address and my father has an Ohio address which is where the account originated from. Even after I verify the address, phone numbers, and SS#'s on account she continues to give me grief because my hair is blonde and the picture on my license my hair is dark! Thankfully I work in customer service therefore I remain calm and explain that I died my hair now going on 4years ago back to blonde and did not realize it was an issue for my hair color to be different. When really I want to say are you freaking kidding me!!! Do you really think people have the time to go fight the DMV go to get a new picture every time they change their hair!!???

Cash deposit never works after they closed and half the time atm isn’t working at all.

Super helpful and nice. Saved me from what would have been an emergency

I'm in this branch at least twice a week. Most of the ladies working there are nice. They remember my name every time I walk in. The bank itself is a typical PNC... They have rules like any other bank.