PNC Bank Pawlings Rd, Audubon

WORST BANK & BRANCH EVER. Kayla Pham, their branch manager, is completely useless. Zero service, incorrect fees, bad systems, waste of time. They're not the 1st bank to make errors. But at most other banks, if you deal with the local branch, they’ll try to make things right. Not PNC, and not Kayla Pham - it's pass the buck and waste your time. STAY AWAY from PNC and especially this branch.

I had an issue with a withdrawal that had left my account in poor standing. I had called customer care where they had explained that if I bring in documentation my fees will be taken care of. I came to this branch in search of a resolution. All in all, the banker and the Manager escalated it and did their job, but I felt like I was just a thorn in their side. As a retail manger, I’m pissed. Not a smile, a hand shake, not even an introduction.. and a lousy attitude. It was an unpleasant environment and I’m never going back.

The manager, Steve, helps me a lot how I solve my account problem and comfort clients in ease. But they are not aggressive enough to give more advice how clients protect themselves.

Called in a panic since this is where I opened the account and my account was negative. Just needed help. It was my fault but needed to work and fix it. Spoke with Sarah who told me they had a lot of customers so she could either call me back later or I should call the 888 number. Really felt like my need was discounted. Why answer the phone then?

usualy we go there for cash.it is in audubon shopping complex.

Tom is great. If you need anything go to him.

Very helpful staff and nice location. Never had any problems dealing with the staff even though they keep changing. They respect the customers, once there was a manager who was pushy with a loan but I guess that's part of their job, but she quickly understood that she's being pushy and then she was fine.

First off I was at the drive thru for about 10 minutes before anyone helped me. I was told the call button doesnt work. Hmmm how do you have drive up teller service and your call button doesn't work, defeats the purpose of drive thru banking correct? Secondly when the lady did help me she took another 15 minutes to make my deposit and return my money. She then had her associate help her because she said she was busy and gave me a nasty attitude. I will never bank at this location again. I could have driven all the way home in the time it took me to be serviced. POOR CUSTOMER SERVICE PNC.

Extremely friendly staff. Offered some cold water on a hot day!