PNC Bank Cobb Pkwy, Atlanta

The ATM machine did not print nor send me a confirmation of my transaction. When I went inside to get one, the flippant worker Sam wanted to interrogate me as to why I want a paper receipt. The reason is none of his (or PNC's) concern (as this has happened before at another branch). Their job is to provide what the customer requests -- it's not like we don't have choices. This is the 3rd poor experience I have had with PNC this year and I am looking at other places to keep my money.

Not really impressed. Been banking with PNC for almost 10 years and maybe I'm spoiled by my branch but this location was not a pleasant experience. 3 employees inside all with clients but all of them in their offices and not 1 spoke to me when I came in or even acknowledged I was there. Stood there for a few minutes after filling out my deposit slip and still nothing. When the guy did come out he walked past me and said nothing then after staring at him for a moment he asked me how he could help me and I advised him I was making a check deposit. He told me to have a seat and would be with me in a moment. After about 10 minutes he had me come into his office to deposit my check. He advised me that I could deposit the check by app and I advised him I'm aware but it was a very large check and thought it would be best to deposit it in person. Wanted this to be quick and easy and def uneccesarily took longer than I wanted and was really put off by the fact that no one is there to greet anyone or assist with basic banking needs in the actual lobby. Was nice looking on the inside tho🤷‍♀️

We had a meeting with a loan officer yesterday. Professional, customer needs oriented and knowledgeable meeting. PNC gave us better rate than Bank of America, my primary bank. Very happy !!

My in-laws have been banking with this personal branch for a long while. Always showed over extraordinary service to our needs. I am willing to drive another 15 mins out my way to this branch. They set the bar high for banking customer service

Best customer service I have ever received at a bank, and very swift as well! I really appreciate the extra effort and empathy, and will definitely frequent this location more than others!

The employees at this bank are SO NICE compared to other banks that I deal with regularly. I never really have to wait to speak with a banker, which is also extremely rare. My only recommendation is that they make their auto loan payments able to be paid online. I have never had an auto loan where I have to actually go to the bank or mail a check. I want to be able to pay all of my bills online.

Peter helped me get a document notarized and request a new debit card. He was knowledgeable, professional and fast. I also noticed that the branch reopened their door at 5:04 for a customer who knocked at 5:02. It doesn't happen frequently that staff opens their doors again - staff was very nice for doing so!!

Untrustworthy bank, gouges you on fees and will re-order your transaction posts to cause an overdraft when there wouldn't have been one otherwise. I went years without an overdraft and requested them to remove the fee and they refused. Terrible customer service.

Ms. Valentine who greeted me in the lobby had an outstanding and A1 customer service. It was through the roof and definitely amazing experience. Her smile and personality was off the charts.

Really appreciate the support I was given at this branch when I had to solve a fraud case. Omoniyi in particular was super helpful and so I'm definitely loyal to this branch.