PNC Bank NJ, Hackettstown

After 25 yrs banking with PNC i am closing my accounts since recently moving to hackettstown. The manager is extremely rude and unhelpful. I'll be calling pnc corporate hq to complain as well. Unprofessional and condescending.

I’m not sure if it is the bank or this branch. I went in to pay off my car loan with a check from another bank. I was told it would be cleared the next day and then I could pay it. Pnc held the loan. I asked if I could get a letter saying it was paid off being I was buying another car. I was told no problem. The next day the money showed up in my account. I went to the branch to pay it and was told the money wasn’t “really “ there. Come back tomorrow. I told them I couldn’t the car was being held for me and I was picking it up. They made no effort to help me or care even though they gave me the WRONG information and the money was showing up. The next day I went to another branch paid it off. I asked for a letter and was told they couldn’t do it and it would come when my title did. They told me I should never been told I could get a letter. The loan also ending up costing me few dollars more due to interest. A few weeks later I need something notarized. I called and explained what I needed. The lady told me she be there till 6 pm. I went down to the bank. Got the nan that gave me the wrong information about my car loan. He took the paper came back and said this could not be notarized. They didn’t do things related to wills even though I told them in the phone what it was. Another wasted trip. Today I am pulling my IRA and putting it in another bank. This bank (or branch) has no idea what they are doing

Friendly and quick service. Lines aren't usually long and there are several tellers to take care of you.

the most helpful and nicest people in this bank..

If I could give negative stars I would. The woman in the office on the right, 2nd office in was snappy, rude, and downright belligerent. “Oh I can’t do that” and slamming the paperwork and my card down. Then she had the gall to say I was out of control when I asked her to be a little kinder to me who doesn’t understand the bank policies likes she does. I came to close my account because of the awful and unclear website and mobile app. I guess PNC doesn’t care about customer service and it shows not just in their technical products but their people too. Never had such an awful experience with a bank. Never again.

I went here to open an account and their branch banker was so great! Cristian was very helpful, kind and informative. He explained everything to me in detail and answered all of my questions. I highly recommend this branch. Quick service and very efficient.

Worst service. Lazy employees & rude bank manager.