PNC Bank Greengate Center Cir, Greensburg

This branch is the worst! The greeter asked me what I needed, I explain that I need to have a remote/scanned deposit corrected. She says I will have to file a dispute. I explained that this has happened in the past and a teller was able to correct it. It was a very simple process. The greeter makes me wait, while she directs the people behind me in 'her line' to skip ahead of me to the teller line while she goes to ask one of the tellers how to help me. Then comes back and tells me that I have to wait longer to see a branch manager. After 5 minutes of standing, she tells to go to the back of the bank and have a seat. The manager walks by and says 'we'll be with you shortly'. After 25 minutes in the bank and watching 4 people that walked in after me come and go, I left! I received a text alert on 1 hour later that it was my turn!

I can totally understand why people have such problems at this bank and courtesy. They told me I couldn't cash a check that was with THEIR bank even though a direct deposit was supposed to be made that day. They first told me the money was in there and then they told me there was another amount and then they told me Social Security froze the money even though they have no authorization to do so! Totally clueless and very rude from the sound of their voice! I can see why people close their accounts! These women are the worse people I ever met in my life! So sad!

I visited this branch today & it was such a terrible experience. Sam Davis was the teller who was working the drive thru who & not only ignored me but hung up the video call three times while I was still talking . THIS BRANCH HAS THE MOST IGNORANT DISGUSTING CUSTOMER SERVICE & SAM DAVIS NEEDS FIRED.

I have been a long-time customer with PNC Bank. Yesterday showed me exactly why I trust and use PNC Bank for ALL MY NEEDS. I applied online for Auto Refinance, got instant answer and closed the next day. They stayed after to close everyone there was above helpful and so nice. I am just a hard-working middle-class person and I feel they treated me like I was just as important as a high end client. I really hope the bank manager realizes how good his employees treat customers.

Rudest staff I have ever encountered. Spoke with Nikki about utilizing the notary and was treated like I was an idiot. Definitely could use some more training in customer service especially when you work in banking. I certainly will be calling back to speak with the branch manger.

This branch continues to be a disaster. I went in to deposit an IRS refund check and I didn’t want to deposit at ATM. There was only one teller attending one customer and after standing for 20 minutes I had to leave since she was still with the same customer. There were other employees in the branch sitting nicely in their cubicles doing nothing while the line kept getting longer. No one stepped forward to help. How difficult is it to do a teller job for those sitting in the cubicles. They just don’t care I went to another branch and check was deposit within 5 minutes

It’s always a bad experience walking in…. Very rude!VERY RUDE, Rebecca is not the nicest and neither is the GREETER. If you are looking for customer service in any way don’t expect to be treated respectfully here! Also One person working while others sit around doing nothing is a constant here

Always room for improvement... I'm not a high maintenance customer so it's pretty difficult to neglect my financial needs. Those needs somehow manage themselves with my attention here and there. However, PNC isn't exactly doing anything beyond their generic banking duties which simply seem to be holding onto my money for me. I'd say that they do promise to pay me back anything that disappears, but they don't. I have my wonderful government to thank for reimbursing me that loss...the most common reason bank accounts get emptied out...rash, successful bank robberies.

VERY disappointed. The the drive up ATMs do not accept withdraw which was very inconvenient as the other lines were backed up. I drove around and got into the norrmal lines and waited way longer than anyone should. The other line kept getting served before my line which made the wait even longer. Truly disappointed as PNC bank has gone above and beyond at other locations. Will be sure to never go to this location again.

Zach was a huge help with helping me settling an ATM dispute. I highly recommend him if you need to stop in to the branch at any time