Platinum Auto Service, Inc. Commercial St, South Yarmouth

A hidden gem! Of the six people I interacted with, each one was very knowledgeable, helpful, courteous, professional and friendly. I have had cars for 50 years and this is the most impressive auto team I have ever met. What a pleasure to have that kind of confidence in people entrusted to take care of my vehicle. Platinum Auto has a new customer in me! Thank you!

Exceptional customer service ! Quick, efficient, dependable. Front office gals and Tom, as always, professional and friendly, hardworking mechanic s in the workshop can fix any issue- this gives us a piece of mind that our family vehicle and business trucks are in good hands! Thank you for excellent service! From: Kay Good Guys Landscaping

We consider ourselves very lucky to have found Platinum Auto available to do some Napa warranty work for us. We then realized we also found a very professional well run auto shop. They replaced a radiator for us in our Mercury Moutaineer. We couldn't be more pleased with the work they did for us. And a very friend staff as well. Thankyou Platinum.

Great service and Chris was awesome! The Jeepah we rented was a lot of fun! Definitely recommend and would do it again! Thanks Platinum Auto Service!

I lived in Western Mass the last several years and would plan my visits to my parents on the Cape around taking my Subaru to Platinum. When I moved to Utah this summer, I brought the car here to prep for the cross-country drive. The Platinum crew is great in every aspect and many on staff have ties to Cape Tech as well. Everything from the work quality, customer service, honesty and the like all kept me coming back even though I lived on the other side of MA. The multi-point inspection is as thorough as I’ve ever seen. I hope to find a shop in Salt Lake City that can match how great Platinum is. -RG

I keep my car really clean so I was happy to see it was in the same condition as when I dropped it off. Fast service and friendly staff. Will be returning for all future work on my cars.

Platinum Auto was amazing! We brought in our Jeep Wrangler for a general repair and maintenance check. They were extremely thorough and it was much appreciated. The Jeep is running amazing; the results speak for themselves! The car has not driven this good in a long time. They offer an array of services, and all of the prices are competitive and comparable to other vendors in the area. The booking process was simple and they got me in within the week I scheduled. The drop off and pick up process was straightforward and professional. Overall, I had a very positive experience, and I look forward to returning in the future, in addition to recommending him to my friends and family. Highly recommend!

We were very disappointed in Platinum's Service. Our jeep was running very rough so we brought it in for service. We spent about $1,000 and problem was not fixed. We brought it back and was told the problem still needs to be diagnosed so we dropped it off again. They kept the car about a week, we finally called and they told us they are have staffing issues and their technicians that were available are not qualified to diagnose the problem any further, we will have to wait for a technician that is. So I went and picked the car up, they told me it will have to come back for further diagnosing but charged me over $200.00 for the diagnosing that they did even though they have not figured it out yet nor have the qualified staff to dig in further. At this point I have lost all confidence in Platinum and will have to bring it to Jeep Dealership. The disappointing part is that they never apologized for any inconvenience or willing to compensate me for my $ spent without any resolution. Very poor customer service.

I received a thorough review of my truck w color coded analysis - red, yellow, and green. I received quotes for the work. I called a local dealer for their prices. I also researched the internet and Platinum beat them all. I spread the work over two visits. Add the professionalism of Kyle and Tonia and all my car services were well covered. I’m am now a loyal customer and highly recommend Platinum to all. Your car will be in great hands.

At the furthest point of our trip from Wisconsin we heard a noise coming from the tire area of our car and realized we needed a new wheel bearing 1000+ miles from home and mere days before we were supposed to leave. Platinum got the car perfectly fixed up within a day and even got us to and from where we were staying, all while maintaining excellent Covid safety protocol. Thank you so much for saving our ambitious trip and would 10/10 recommend.

I have been a Platinum customer for many years. The Staff is always friendly and the work is top shelf. During my last visit, they did the standard Oil/Filter/Lube... rotated tires and checked pressures. Also, they inspected my brakes and pads... everything was good. There is never any pressure. I really appreciate how they keep me informed about things that may need work in the future. Peace of mind...thanks Platinum.

Brakes were worn away requiring complete overhaul. Their professionalism and total service of the vehicle as needed is indicative of a service provider whose priority is earning customers "for Life", and not just for a one time repair. "They do business the old fashioned way: they earn it!" (E.F. Hutton Brokerage) They have earned my business with very high marks!

I had a brake problem with my Honda Fit and was scheduled for service promptly. The problem was resolved and at a reasonable cost. Staff was very personable and helpful. I like the multi-point inspections system and receiving the easy to understand results by text message. All this was done with a very good procedure in place to protect employees and customers during this covid era. All bases covered, excellent service and I hope to make Platinum my primary service option going forward into the future.

I've been going to platinum auto since their doors opened!. They treat you like family and always make sure everything is done right! The staff is witty and caring, going above and beyond on even the little things! I support local business on cape always! I know if anything happens with my truck they will be right on fixing it with a smile! Thanks again guys!

Honda Dealer here!! We had a great customer who got into a bind while on vacation in the area. They went to Platinum Auto Service where they received 5 star service at very reasonable prices!!! It's nice to know that there are still service centers like this that don't take advantage of people in times of need.

Word of mouth! Word of mouth! Word of mouth! This has always been my "go to" phrase when it comes to a job done right. From the first phone call to the last visit and pick up, I couldn't be happier. Each employee was courteous and professional (as well as Matt's little son!). I even think they kinda liked my 22 yr old Jeep, and treated it as something special! You have a new and loyal customer with me!

Buying a used car from them was a great experience. It's my first time buying/selling a car and Chris made it easy for me. He told me exactly what I needed to do and was happy to answer my questions along the way

I was on a multi week car trip and was on Cape Code when my electronic parking break froze in the locked position. The car could not be driven. 2 Jeep dealers and a Ford dealer were so backed up they would not schedule me, but the Ford service people said go to Platinum Auto Service. So glad I did. I had the car towed and Platinum kept me informed, they were very good at diagnosing the electric component issue and we discussed the best option for getting me back on the road safely. I was impressed with their thoroughness and keeping me informed throughout. Special thanks to Kyle who coordinated and to the mechanics.

I understand that it is busy during the holidays BUT they could have at least ordered our part when they told us what we needed and the price of the part. We dropped out car off and it took them a week to tell us that they were gonna order the part. Platinum called and told us that they would return our car within a week of having our car but they did not even start to order the part until then. Now they tell us it will take another week to fix.

I've been getting my cars repaired for over the last twenty years. The experience I had with Platinum Auto was without a doubt the best i've ever had. First they worked with me to make an appointment so I could get my car back early enough to get my son from school. When I dropped my car off they dropped me back off at home. I eventually got a text message that told me everything they checked on my car with notes from the mechanic. They came back and picked me up knowing it was almost time for me to get my son from school. When we got to the shop I paid for what was done. They asked if I was a AAA member which saved me money. The final cost was very reasonable. I went outside with the tech to see if we could hear the noise I was hearing prior to me dropping it off with them. I could no longer hear it meaning they took care of the situation. This was a 10 out of 10 experience! They definitely earned my business moving forward.

We absolutely love them at Platinum Auto. They make us feel so comfortable and we know exactly what they are doing to our Jeep and what the cost will be up front. Tom is really awesome and has given us a punch list of what we need done right away and what can wait. CJ is really fantastic and has fixed everything top notch!!! We couldn’t be happier!!! Thanks guys for making our old used Jeep run like new.....

Very courteous and professional. Offered valet service to/from shop since needed to leave vehicle for 4 days and over the weekend but work was excellent. Just be sure to get estimate of time frame for service if you only have access to the vehicle being serviced. Maybe get a “loaner” vehicle. Highly recommend!! Oh, and I drove my 2005 Toyota Prius from Cape Cod to Fabulous FLORIDA Keys with no issues! Thx guys!!

We asked that they check out my brakes. As I was hearing a noise. But all good. Thank You I feel better knowing that my brakes are ok. Got my oil change. So good to go! We found this place when I got my wrangler checked out. Plus they helped me gets some fun parts too. Love the honesty and friendly business. For sure we will go back and we will let others know too Thank You!

Platinum is the only place I bring my car to get repaired! The staff are so friendly and helpful and never pressure you into getting work done that isn't essential. I love the inspection report that gets sent out via text / email -- it is so detailed and provides great insight into your vehicle's health, it even included a photo of my car. Their shuttle service is so helpful too, I never have to bother friends or family to give me a ride when my car is getting repaired. 5 stars!!

The service at Platinum is simply the best!! Easy to book, delightful service both on our cars and on pick up and delivery. Prompt, honest, dependable and extremely professional. We are so fortunate to have them in our area!!

I have had many cars serviced during the past 60 years of driving, and I can say without hesitation that Platinum Auto is the best of them all. Efficient, thorough, professional, courteous, and welcoming. It was a rare pleasure to actually enjoy having my car serviced. Thank you Tonia, Tom, and the rest of the crew.

Great experience at Platinum Auto. They did a thorough multi-point inspection of my TJ and provided me with a detailed list of the work needed to be done ranked by urgent issues, non-urgent issues, and items that passed their inspection. I needed exhaust system repairs, u-joints replaced, brake work, and several other problems resolved. Their professional staff came up with a work plan and everything was completed flawlessly. My '97 Jeep is running smoothly again. Highly recommend Platinum Auto.