Planet Ford Dallas Inwood Rd, Dallas

In a culture where often customer service, personal attention and doing a great job is sadly a lost art, The guys at Planet Ford restored my faith in all of the above. After an accident of personal stupidity (backing the car filled with golden retrievers out of garage), I might have forgotten to close the back passenger door.😩 With reassurance and a plan, manager Tim made me feel heard, and important. He and his crew delivered the car back in amazing time and beautiful condition. This experience actually renewed my belief in the great power of caring like you really do. It’s a tough time in the business of delivering bad news about parts and timelines. Tim, Jeff and company soften the landing in the best way.

Awesome & quick experience, thank you Michael Beans and team for taking care of me! This was a great surprise anniversary gift for my husband, God is always making a way for our heart desires.

Travis, my Sales Consultant, was wonderful throughout the entire process. From taking my order, to updating me as it went through, to making sure everything was as ordered before I arrived, he was absolutely wonderful. Carlo, the Business Manager, was very helpful and made sure I understood all of the paperwork and wasn't even offended when I took the time to read (and asked questions) BEFORE signing. Great guy! Pierre, the Customer Care Manager who gave me an orientation on the truck, went above and beyond as well. He stayed almost an hour after they were supposed to close - and even took the time to take pictures for me. Very knowledgeable and thorough. I can't say enough good things about Planet Ford Dallas. I will continue to do business with them and highly recommend that you do too!!

I’ve had nothing but positive/good experiences at Planet Ford, from the time I bought my vehicle and every service appointment since. They’re always very polite and work to get me in and out quickly. Happy customer! I plan to buy my next vehicle here as well and continue using the service center after.

Love my new Lincoln MKC Joe was very helpful and got the deal done quickly . Not to mention my warranty is Amazing with this dealership. Highly recommend great buying experience. My only issue was picking up the check from my credit union the traffic was awful in that area. Not the dealership fault though just dallas traffic

My Dad and I had a great experience at Planet Ford Dallas. We reserved early for a Hybrid Maverick and Planet Ford walked us through the process with great advice along the way. Scott Manfred returned every call and email promptly and I had a bunch of questions given this was an all new vehicle. On the big day when our Maverick arrived, the whole staff treated my Dad so well and Scott patiently walked my Dad through all the new truck features. We could not be happier with the whole process.

If I could give them 10 stars, I would. I have never had a better car buying experience. Kristopher, Eduardo, and Carlo are excellent!! I was treated with respect, and you could tell that they genuinely cared. I had fun while purchasing my car. I love my new Explorer! Thanks again, guys. See you in the coming years.

Best customer service ever! Michael Beans was extremely diligent, honest, professional and helpful. Justin was upfront with no gimmicks and got us taken care of very quickly. They both made buying our sons first car a seamless process. Highly recommend them both. Thank you Planet Ford- Lindsey Family

Found my F150 online, travelled to Dallas from Florida to pick it up and have zero complaints. My salesman, Travis was really cool the whole time and wasn’t pushy at all like most cars salesmen. Everyone was friendly at the dealership and made the experience quick and easy. Highly recommend if you’re in the area

What an UNBELIEVABLE experience from the first phone call all the way until even after we pulled our new F150 Platinum off of the lot. I 100% recommend this dealership and if you want the 5 ⭐️ experience… Joe D’Angelo is your guy!!! We flew in from Jackson Ms, where Joe PICKED US UP FROM THE AIRPORT! (How many people would go out of their way for you like that?) well Joe did! He was with us every step of the way, very personable, knowledgeable, and you could tell how willing he is to go above and beyond for his customers! Dennis was also amazing…made all of the paperwork process smooth and also very enjoyable (even when being out of state got a little complicated (on our end) he didn’t miss a beat! We also have to give a GIANT shout out to Justin Griffis the sales manager, not only did he come out and introduce himself and made sure we were OK, he gave us his VIP Chris Stapleton and Willie Nelson concert tickets for that night… FREE. WHAT AN EXPERIENCE! I truly can’t say enough good things about this dealership, and more importantly, these 3 guys… if you are looking for your next vehicle…you would be doing yourself a disservice not to use these guys! Ask for Joe!! Thank you 3 for one of the best experiences we will never forget! ❤️

Planet Ford is definitely my new go to for my car services. Everyone is so nice and attentive. My car feels like it's in the best hands when they listen to my concerns. I am really happy I was able to relocate all my Ford needs to a location down the street from my house. Robert Espino is the guy to go to if you are in need! Amazing, professional, listens to your concerns, and helps you out! 👏 Great all the way around. Keep it up Planet Ford!

First time ever buying a car myself and came here and purchased a new Bronco Sport that I’m absolutely loving! Travis Grant and the whole team seriously made the whole process seamless and efficient. Everyone worked with was super transparent, honest, and not pushy which I really appreciated after working with a few different dealerships. Thank you Planet Ford !!!!

My family and I have purchased many vehicles from Planet Ford and have had nothing but positive results from the time of purchase with the sales team to having preventive maintenance done in the service department. Always a friendly, personable feeling from all the staff and management. You can trust the people at Planet Ford for a quality experience.

Service center seems to be running numerous scams independently and with the dealership. Warranty scam activity from 2 different mechanics. First, a mechanic suggested I purchase a warranty from the dealership acknowledging my vehicle already had an existing problem, but to wait until after warranty was in effect to get it fixed. Stated he would purposely not document the issues so the warranty would cover. I get an oil change that day and the mechanic claims I need new tires. They show me my current tires - I agree with him. I state I always get my tires from discount tire. Mechanic wants my business for tires, so I trust him that he will provide a good service. I purchase 4 brand new tires with warranty. After a few days I got a screw in one of my tires. I take the vehicle in and the mechanic states the tire is not fixable due to placement and that warranty won’t cover. The mechanic suggested 2 times over the course of the day that I come pick the car up and take it to discount tire and see if they could fix it. After refusing to accept the trash service they were trying to provide me, they finally decide to honor the warranty that was sold. However, it was an all day ordeal to finally get them to honor the purchased warranty. If I could give this entire business 0 stars I would. Be mindful before attempting to do business with these scammers!

I had a WONDERFUL experience with Planet Ford Dallas buying my first car by myself. They had great communication, made me feel comfortable, NOT pushy AT ALL, and provided me with a great experience. I specifically kept coming back to them because I wanted to buy from people I enjoyed communicating with. I will be going to them any time I need service as well.

Went in for full maintenance on a Ford Fusion I recently paid off and man it feels like I walked away with a brand new car. The price ticket wasn’t bad at all for the amount of work that was needed for the vehicle and the rapidness of which my vehicle was brought back to me was amazing. Planet ford is awesome and id recommend anyone with ford needs to check them out .

Literally the best buying experience ever!! Carlo made it super easy when looking at options that fit my budget and was extremely friendly, like we were family. Scott was amazing and extremely helpful. He made sure everything was perfect, after test driving he made sure that I didn’t just like it, but LOVED my future Bronco! Robert helped me with understanding my car before leaving the lot, his enthusiasm and love for his job just made buying my new Bronco, the best buying experience ever!! Thank you for all your patience and time !!

The service department at Planet Ford is efficient, honest, and trustworthy. Robert Mahoney is my service advisor and working with him and the team is a pleasure. The people who work here don’t try to talk customers into unnecessary repairs . The team seems to really focus on respecting the customers. I have had nothing but extremely positive experiences with this dealership.

Planet Ford was excellent! Scott Manfred took care of me the minute I walked in the door and helped make sure I left the same day with keys in hand. Robert was excellent in explaining the vehicle, he was thorough and took about an hour walking through everything with me. Only downside was the finance agent who tried to add things I didn't want to the warranty, but after sleeping on it and deciding to forego it, he assisted me and removed it. Overall Planet Ford Dallas was excellent and I'll be sure to go back for all my future needs!

I had a great experience purchasing my F-150 from Planet Ford Dallas. Everyone was very personable, friendly and treated us very well, from the sales team to the financial guy. I was impressed with the trade in value I received, I got an excellent deal on the F-150. Special shout out to my sales guy Oscar, he was fantastic!

I've done business here for years and wouldn't think of going anywhere else. The service department is the best around. My service advisor Robert Mahoney is the greatest. Upfront, honest, and very service oriented. That's somewhere we're lacking in the world lately but they still have it here! I only buy union made Ford cars and I couldn't be happier. Keep America working!

Dean, my service councilor, helped me navigate tire selection, and compare options. As I was in need of tires, he also wisely suggested alignment as well. I was having the 60k service performed (vehicle needed oil change, but it was time for overall inspection of car’s “health”) . Dean had car returned to me, washed, is less than 24 hours, which I did not expect.

We came here looking for a vehicle and Oscar in sales came to deliver. He helped us out literally so much. This was the best experience I've ever had at a car dealership. 10/10 helped us out with a super nice and reliable vehicle.

I have been going to this place for all my vehicle purchases for the past 10 years. Everyone that works at this location are exceptional people. Friendly, considerate, honestly true down to earth family members. If you have a chance to work with these people they will make your purchase as painful as it can be. I love everyone at this location. You all rock.

I recently had my 2016 Mustang serviced here due to poor steering performance. I was basically at wits' end trying to get my car fixed, and had already gone to a different dealership who had taken my money and "found no issue" with my car. Here at Planet Ford, my experience was much, much different. I was taken care of, and my concerns were listened to. They did have the car for a week, but I do understand understaffing, and high volume during this time of year. I was called on the 7th day of them having my car, and was informed of the problem found. The advisor on the phone explained the steps necessary to repair it, the total cost, and time to finish repairs. It was a very transparent process. When I went to pick up my car, it was cleaned, the pricing was as described over the phone, and overall a good experience. I was worried that my problem with my car's steering would still remain, but once I got it out on the road, my Mustang felt great again. Massive thanks to my service advisor Oscar, and the team that worked on my car. I was apprehensive bringing it here after my previous sour experience at a different establishment, but you guys have made me one happy customer. Thank you for listening to my issue and taking it seriously. Ford should be extremely proud to have such a professional dealership with awesome staff, skilled techs, and fair pricing.

I bought a new car for the first time in my life, a 2022 Ford Maverick! Rico, Thomas, David, Carlo and the whole team at Planet Ford Dallas were super helpful and it was such a smooth process from beginning to end. Thank you guys! Very happy with my experience.

Thank you so much to Oscar in sales!!!! He got us into a car that we both like, and worked with us until we were able to drive off with our new car!!! Absolutely amazing, and Incredible service!!! I am so happy to be paying for a car from planet ford!!!

A really great place to buy a pre-owned car! Our salesman Eduardo was terrific…no pressure but friendly and helpful. Paperwork was fast and easy, got a good price and drove it home the same day!!

I’m very skeptical of traditional dealerships, but these folks impressed me with the lack of BS. I also got my Maverick quicker than expected and they honored the price we had agreed on when I placed the order three months prior.

My service advisor, Dean, was excellent. He was courteous, prompt, and followed through with everything I asked. The problem was, this dealership could offer no explanation as to why my brand new Ford Ranger was only getting 13.5 MPG, when it is supposed to get 20 MPG in the city, and 24 MPG on the highway. Also, I drive like a “granny”, not at all aggressively. I feel like there is still something wrong with my engine’s computer settings. 😔

Great experience. I was focused on my needs and wants. Carlos the salesman and Nick the manager gave me the straight scoop. We made a deal and closed it up efficiently. Appreciate them both. Recommend them and Planet Ford.

John Green at Planet Park Cities Lincoln Ford is a reliable and knowledgeable service technician. I trust him and the auto technician who he works with to repair my car. He never tries to sell me more than I need or is on the recommended list as published by Ford. Thank you John Green for for helping me keep my car in good running condition. KC

I would love to thank Mr.John Green for all his help that he provided to me getmy vehicle fixed. He walk me through step my step on what needed to be done and to help file with my insurance. Customer Service was great. I would highly recommend them to everyone.

Joe D’Angelo was amazing! We came in and we’re on a time crunch and he was so accommodating we were in and out within about 90 minutes with a new car! He was still very knowledgeable and personable despite our rush. Definitely recommend Planet Ford and Mr. D’Angelo for your next purchase!

Experience was good not great. Car was finished in a timely manner. No loaner cars available. Had to rent one. Car was returned fixed but not rinsed off. I got used to that when it was Park City and at North Central Ford.

I bought my 2020 Ranger here and all was good. It’s the service that has me upset. I took my truck in for service every 5K for the package oil change $49 which was to include tire rotation. I just spent $800 on new tires and $50 on alignment at 42K miles. My tires were ok except for the inside of both front being worn to fabric. There is no way they rotated the tires or even checked them. Needless to say I won’t be back, nor will I recommend them for any service. After reviewing the notes/receipt

Bought my F-150 and by far the best service so far. In and out in less than 40 mins let in hands. Travis took care of everything I needed before I came in and that’s how I like it. I’ve bought many cars over the past few years and by far the best sale yet.

Thank you Randy, Pierre, And David for completing my car purchase and making it a really good experience. Definitely took great care of me. I love my bronco sport!

Travis was a great salesman, that knew a lot and was not pushy. I looked at cars at another Ford dealership in town, and it made me appreciate Planet Ford Dallas even more. I’d highly recommend Planet Ford Dallas!

I’ve never had a good experience with this dealership. I fall at fault for going there because it is convenient and close to my neighborhood. It has always been an ordeal to get something as simple as an oil change using my maintenance plan…I give have to give them the extended maintenance agreement information every visit, they tell me they have put it on file but, the next visit I go through the same issues. I tried a couple of times to schedule an oil change and was told they do not take appts.for oil changes, I just have to show up. Today, I drive over for an oil change and I was asked if I had an appointment. When I explained that I have always been told they don’t take appointments for oil changes, the advisor told me that without an appointment, they are all booked up. This will be the last time I take my car to them.

I have been bringing my vehicle to this dealership for more than 10 years now and each time I have had Robert Mahoney as my service consultant, he has always provided me with consistent excellent customer service. Thank you Robert for your consistency and ability to explain the issues so a non-mechanic can understand.

Awesome customer service. The staff are extremely friendly. If you have a concern they address it and find a solution. I have been using this dealership for over 10 years. I will continue to use them going forward.

Oscar was very knowledgeable and helpful with the questions that I asked him about my vehicle. Oscar recommend up-and-coming service that I would need soon other than that he said my vehicle was in great condition and he would be happy to see my f150 again for my next oil change and tires rotation

Where do I start??? Had my truck for a week. I needed a couple of things repaired but they were things that could have been done in one day. I needed 2 tire pressure sensors replaced and a thermostat. The bill was $1087. The parts were $288 but the labor was $719. Now the sensors are about $40 each (on line) The thermostat is $9 to $11 (on line) and about $20 worth of gaskets. Can anyone tell me why $100 worth of parts and probably 3 hours worth of labor equate to $1087? That was the price AFTER the service advisor had taken $200 off the bill! The coup de gras? Taking off the $12 they were going to charge for the FREE car wash which I didn't get. What planet is this Ford dealership from? I will say...at least it was fixed! I'll give them 2 stars for that...

Joe D'Angelo and Carlo Aguilar made purchasing my Ford Edge ST a breeze. Joe was great working with, made what can be a stressful process simple and easy. Traded my car in and drove off in 2 hours. If you're looking for a new vehicle give these guys a shot and ask for Joe!

It was a pleasure working with folks from Planet ford, even though there were some hiccups with my docs, they were very nice and helped me get a great deal!! Spencer had reached as soon as I had submitted an inquiry through the website. As I was getting everything in order to get my docs, Spencer followed up to make sure I had everything from beginning to end. Even though it was a late at a friday night Jeremy, waited and made sure I was able to leave that day with the car. During the financing step, Randy was superb at explaining the technicalities involved with the payment plans and very patience and friendly. Lastly, I want to thank Robert for closing the delivery, by explaining all the details of the car, including info about the motor and transmission, and as he finished up with golden key recommending to get anti-theft lugnuts(I didn't even know it was a thing). I highly recommend Planet ford, they not only have a wide inventory, but also make sure they stand with the customer every step of the way.

I did a custom order direct from Ford factory. Loved it. Got F150 built specific for me. The only bad thing was low ball trade offer so I had to sell to carmax.

I had the best service provided! The gentleman John Green who helped me really made me feel comfortable, quick turn around service and kept me updated along the way! I would def go back and recommend him anyday

The customer service at this dealership service center is flawless. They do a great job every time. I always appreciate how they help me out I really can't imagine going anywhere else. They get it done.

I was very impressed with the customer service that Travis provided. He was very knowledgeable about the Ford vehicles and truly listened to my questions as well. I truly found a new Ford Dealership that is a class act! Thanks Planet Ford!!!

John was extremely professional, courteous and just an all around great guy. He me informed about the progress on the time to complete and also worked diligently to schedule my next appointment.

Everytime I bring my car for service it never fails....Jorge Pineda ALWAYS make sure I have a great experience. My last experience was.....my car was making a noise Jorge knew right away what it might be. He wasn't sure ,but it turned out to be what he thought it was. When my car was ready Jorge called me yo let me know it was ready and I can pick it up when I got ready. Once I arrived my car was sent for. When they brought my car it was still dirty and needed to be vacuumed inside. I said "They didn't wash or vacuum my car". Jorge asked the man that brought the car around why it wasn't washed and vacuumed. I really don't know what his answer was. Jorge asked me if I had 20 minutes.....I said I did. Jorge took my car back to the guys to wash and vacuum mt car for me. I really do appreciate Jorge. I have been a customer at this location for years. I have had Jorge for my personal service guy for about 13yesrs or more. With service like what I get I will keep coming back. Thank you 😊

Took my new truck to Planet Ford for regular maintenance and had and excellent experience. They got me to work via Lyft and sent another Lyft for me when my vehicle was ready. Exceptional staff, facility and service. Won't be taking my truck anywhere else.

Went to get my oil changed yesterday and John was great! He even reminded me of my Ford points that I had and was able to reduce the cost of my oil change. The work was done professionally and efficiently. Thanks John!

DO NOT GO HERE TO GET YOUR FORD SERVICED. I have always gone to a Ford to get my car serviced, but will never go to this one again. Not only did they misdiagnose my vehicle, they made me buy expensive parts that I didn’t even need, kept my car for a week and a half to order the parts, only for the main problem to not get fixed (while charging me over $1000 for a couple hours of labor) Customer service is very hard to get ahold of (Jorge in the service center), and the technicians are untrustworthy.

It was quick and easy! Loved the business center so I could continue to work while I wait. Everyone was so friendly, fast , and transparent about what was happening with my car.

Excellent service. Easy to work with and fast responses. Ask for Jose Rico. Great salesman with relaxed attitude. All around great experience at Planter Ford Dallas.

Planet Ford Dallas provides great customer service - time and time again! Their technicians are also very knowledgeable. Highly-recommend!

Excellent service considering the supply chain issues we are experiencing and YES that's real! Planet kept me up to date and answered all questions and called back promptly when they couldn't answer my calls. I will buy my next Ford from dez guyz sho nuff! Another Ford dealer didn't even hook up a scanner to find an issue and completely neglected to inform me of a very expensive recall that I was about to pay for.

Excellent customer service with both Carlos and Derrick. Extremely satisfying working with them and purchasing the vehicle of my choosing! I highly recommend them both!!

What a great car buying experience!!! Easiest buying experience I have ever had. They do what they say they will do!! Thanks to Joe D. for putting me in the Mustang GT!!! Go see him!!

Dean Hudkins in Service was very attentive and created a positive experience. I have used them for my service since I bought my truck from them in 2016. I will continue to do so.

Very professional! Dean is the absolute best to deal with! It’s other Ford dealerships around me but I’ll drive the extra mile to deal with planet ford vs. the other guys. Thank you guys!

Overall great service in all aspects. Ask for Mr Espino, he did a heck of a job communicating my car status to me while in the shop.

I use John at Planet Ford because he is a straight shooter and has integrity. He is the most trusting service guy I have ever used and his communication is best-in-class.

The gentleman that help me was very easy to talk to and very helpful. He even showed me how to work something on my car. He understood what I needed.

Aaron was phenomenal !!! From his customer service skills, to keeping me in the loop about my Benz, literally EVERYTHING!! Thanks so much, it’s been a pleasure !!

Beware!!! Poor management!! Very misleading Business practices!! I test drove a car that my hubby was interested in buying. Because we wanted to used OUR bank to finance the car, they sold it to someone else! Terrible!! Don't do business with them!!

Eric Renteria in Collision is great to work with. I brought my Expedition in to get a deep scratch repaired and like the undo button on your computer you couldn't even tell the difference. Talk to him, he will get you the best possible deal and their body shop guys are amazing. They also keep you posted on what they are doin to your vehicle till the end. Thanks Eric Park Cities Ford body shop

Ben Scott the Lincoln Service Advisor was very honest and knowledgeable got my vehicle back when promised and technician working on it done great job. I would highly recommend Ben for your service advisor you won't be disappointed.

Everyone was so friendly and service was excellent.didnt have to wait long at all .love it clean and cool waiting area. I wasn't expecting it but they even washed my truck for me was very happy we'll definitely be going back

Took my car in for its 10k service but didn’t make an appointment beforehand. Despite this they were accommodating and had my back on the road in no time. The waiting area was comfortable and clean and there was plenty of room for people to spread out. I found a seat next to an outlet and was able to charge my phone while I waited. Never had a bad experience here and they always told me a correct estimate on how long the requested service would take. Glad I purchased my car here, great sales and service experience.

Process was smooth, the people are really nice - even at 7am 😊 I'm new to the Dallas area and was glad that this was my experience at a dealer. They still don't disappoint. Clear communication. Stuck by the timeline they gave me and even cleaned my car. The only dealership I'm willing to deal with

For almost all of my life I’ve been an Audi A8 guy (on my 3rd) and have loved the Audi service. This is my first Ford (F250) and didn’t have high expectations, but was blown away! Met with the service advisor (Robert E.) and he took care of me, kept me updated, and coordinated to repair. Great service and great advisor! I’ll be back.

I bought a used car and had some issues with it the first week. They took good care of me put me in a loner. They were patient and professional even though I was obviously frustrated. I usually buy new and it turned out that is what I really wanted. 3 weeks into owning this vehicle I talked to Rico about checking out a new version of the same vehicle. We went back and forth and realized we were pretty far apart in the numbers. I ended up talking to the G.M. Greg Tomlin about what I was wanted and my frustration surrounding the first purchase. He calmly and professionally listened to what I had to say, and said he would see what he could do to make me happy. Well he got me into the vehicle at the price point that I was interested in, with an amazing percentage. He is a stand up guy and I would definitely buy from that new car team again. Thanks again guys.

Amazing customer service, kind people, efficient, great facilities, and made be confident buying my first car!

Joe D’Angelo is a great sales and service provider. He took care of my vehicle purchase while I arranged travel from out of town and even picked me up from the airport to help me complete my purchase. He is knowledgeable and will work to get you the best deal. My entire experience at Planet Ford/Park Cities Ford was excellent and quick.

My Service Advisor, Mr Bryan Mendez, was Professional and extremely helpful. He went out of his way to make sure he understood my issues. The maintenance people also did a fantastic job on my Mariner, including washing it. Just moved here two months ago from San Antonio. Planet Ford will be my Auto Service provider for all future issues.

A great experience with Planet Ford Dallas servicing my vehicle. I have trust in their service dept. Dean was really nice, knowledgeable and explained things well. They give me peace of mind concerning my vehicle!

Scott went above and beyond!! With the market being the way it is and dealerships not having a lot on the lot he stayed on top of letting me know when the car would be in transit and could contract. Kept me updated on ETA of the car and as soon as it arrived let me know. So happy and love my new suv!!

DON’T USE THIS SERVICE CENTER!! From the start of my experience walking into the dealership. After I told the service guy what I needed looked at on my car, to him telling me “can I speak now”. My car was left here from Tuesday am - Friday am! I asked for an oil change, my brakes to be looked at, and the splash guard under my car to be placed back up. I told them I needed my car back Friday am as I was going out of town. I had to call Friday am to see if my car was ready, spoke to the service guy and he stated it’s been a busy morning and had to rush to see if my car was even ready. No car wash, the splash guard was hanging still and brakes I have to wait on a part to come in but it’s still “safe” to drive. I spoke with the manger Jake, a total tool! Didn’t really listen to my experience and frankly he shouldn’t be a manager. His customer service and listening skills are horrible. I will be using another service department out of my way, just so I can get a better experience and treated like a customer instead of a number within their “high volume service center/dealership”.

Bought a used 2014 f150. It is in great shape. Planet ford and staff have helped me keep my truck in tip top condition. Dean and Jorge always communicate with me if my truck is there for several days. I appreciate the updates. Great customer service at Planet ford off inwood and Lemmon location. Really like that they always balance my tires wash and vaccum my f150 before getting it back to me.

Great car buying experience overall. Sales personnel was friendly and genuinely interested in providing a positive customer experience. We walked in knowing exactly which vehicle we were interested in and never once did the sales team try to push us towards a newer or higher cost vehicle. Only reason this is not 5 stars is the process did take several hours overall, which was difficult to accommodate.

Today I purchased a vehicle from this establishment. I have been searching for a great deal for 5 months at different dealerships. Then I found this establishment from Car Guru. I put my information on the vehicle I selected. I was immediately contacted by a representative who performed world-class customer service. His name is Joe DeAngelo. He went out to the lot to check to see if the vehicle was still available. He then sent me many pictures of the vehicle before I went to the dealership. When I say world-class customer service I mean world-class customer service. He drove 41 miles to come pick me up. That speaks volume To me, that is going above and beyond the Call of Duty. He had all the paperwork ready including the Carfax. I was very impressed with his knowledge of the vehicle. He answered all my questions without hesitation. That made me comfortable it showed me he knew his job. There was also another gentleman by the name of Randy York. He helped me with the financing which was very painless. He also helped me understand the Ford pass. He took the time to educate me about this amazing app. Which I highly recommend. These two gentlemen gave me the best deal out there that I was able to find in these trying times. They took the time to answer all my questions without delay. They didn't rush me at all which made me feel very comfortable and relaxed. There was no need to haggle the price because the price was an amazing deal. The dealership was extremely clean the staff here are down to earth and friendly. I found a great dealership that is honest. I will continue to use this dealership for my future purchases for my family and myself....

Joe D'Angelo was AMAZING!!! My husband and I moved from Pennsylvania to Dallas with 1 car and desperately needed to buy a car within a week. We thought we had an unrealistic timeline but Joe made it possible to get a beautiful 2018 Ford Focus in 3 hours of our first trip to the car lot!!! He went above and beyond to reassure and give us peace about this purchase. After having the car for the last two weeks, it is everything we needed and MORE. Thank you Joe!!!! Joe is personable, funny, and just a relatable guy! He isn't being anyone but himself and his authenticity is appreciate and shines through!

A HUGE round of applause to Jeremy Grant, Carlo Aguilar, David Hayes, and Thomas Skelton at Planet Ford Dallas Love Field. I had a an unfortunate event with a vehicle being stolen from my home in January 2022. It was a newer model Super Duty and I knew it would be difficult to replace. I decided to place an order for a 2022 XL super duty with lots of options and it was exactly what I wanted and needed to replace the one that was stolen. At first I was nervous because of all the delays in building these types of trucks but it turned out in record time, only 10 weeks which is remarkable! When it was time to pick up the new truck, Carlo helped me out even more, by explaining how I could get a refund from another dealer for the previous extended warranty I had purchased. I felt good about everyone I came in contact with at the dealership, and walked away happy and grateful for the whole team at Planet Ford. Thank you all !!!

Had a great experience with Planet Ford Houston back in 2013 when we bought our first Taurus. Yesterday at Planet Ford Dallas, it was as good if not better than last time! Both Rico & Carlo were genuine and really made our buying experience with them a extremely pleasurable! We have found our home dealership for all of our needs now! See you again next time!

We have been purchasing vehicles from Planet Ford since 2007. They are always honest and spend time with us. We never feel rushed or pressured. They allow us time to consider our options and we walk away happy that we ended up with the best option and pricing. Thank you for taking care of us again and for appreciating your repeat customers. We love our new edge! On a more personal note, thank you Carlos for your service and the amazing assistance and direction for my husband. Life changing. Go Navy!

I went to Planet Ford in need of a new vehicle. I told them what I wanted and they made it happen the next day. The customer service is great I felt SUPER welcomed. The managers are very kind with great attitudes. THANK YOU JUSTIN AND NICK for having everything run so smoothly

My wife and I stopped in to look at any Lincoln’s they may have on the lot. We were greeted by a sales representative by the name of Joe D’Angelo. He was very informative but not a pushy salesman at all. My wife and I felt comfortable and not pressured at all. We had no intentions of purchasing a car that day, but with his assistance of taking the hassle no nonsense salesmanship with us, it was so nice to drive away with our Lincoln . We highly recommend Joe, and the entire staff at Planet Ford. Never thought you could still find professional people like these in today’s world. We are so pleased with our car and the service we received at Planet Ford, a no nonsense business. Thank You

Customer experience at Park Cities Ford is outstanding. They stick to their appointment schedule, no waiting. Communication is great via text and phone calls. I gave 4 instead of 5 because the repair took a week to complete but besides that a very positive experience. Bonus points for paid for Lyft ride to/from and very nice car cleaning complimentary with the repair

True: Ford, Built tough! Thanks for practicing safe measures due to covid by wearing a mask, promoting safe distance and cleanliness. Thanks for going overboard when one is frustrated and you all are willing to listen. There's never an issue with your products and work. Your customer service had gone beyond great. Thank you. "In the eye of the beholder" Some people have children, some people have pets, or both but something about our car falls into that same category. Why? Well, our car takes good care of us, therefore, we should do the same. She can speak, she has her own language. She lights up, she stops when necessary or she will make a sound out of the ordinary. You have to get to know her as she already knows you. So during times of despair and she needs assistance there is a place that reminds you of a hospital. Planet Dallas Love Field FORD. I rush Black Diamond to the emergency for help. That's my car name. I arrived at the Ford dealership. My gazes are transformed into the concept of a hospital. Customers are concerned, frustrated, happy, confused and many are thankful. Will this environment value customers' feelings no matter what they say or think? The test. The services consultants look like nurses and doctors. The technicians are surgeons, the person over the place is the Chief of Staff. My heartbeat. I don't know what to do. Someone approached me with news we have to keep her. I'm devastated about letting her go. I look back at her wondering will she be safe? Do I need to stay here until all is well? Can I continue to go about my usual daily activities? Life becomes a little bit more struggling. I thought about the first time I saw her. The moment we bond. I believe she choose me and I said she's the one. As time goes tic toc, I'm on a pause. I can't take it anymore, I need to speak to someone else. Help me. The Chief of Staff comfort me with patience, understanding, and hope that her sustenance is worth the wait. The magical calls send me on a spiritual glee. He said, "She's ready." She's is more than beautiful. I thought to myself when I finally picked her up. Lesson learned. Understanding is vital when it comes to waiting. That is the problem no one likes to wait but it is part of life. It has made me better. GOD will use people, places, and things to endow you. I've learned a lot about myself when waiting. It can be good, bad, or ugly. Have a respectable conversation by asking questions, sharing your thoughts and taking what you don't know, and applying it to what you do know. This is a retract from my last review. It's better to say something good. If you don't have anything to say that is adequate. Leave it up to GOD to fix it. Pray about it. Meanwhile, move forward. Not because of me but that one person you meet turns a place into a better world. What a connection. Thank you, Mike McConnaughey, for your kindness and substantial work in restoring Black Diamond. Now take a look at the photos. Look at the two ladies in orange and her sister who is covered in black. Ford Bronco is Brilliant! They are more than meet the eyes. May I add the place is always clean and everyone practices safe measures? Five-star hospitality, on the showroom floor. Everyone loves their job. Under each person's masks, you hear the presentation of appreciation and joy. Oh, what a feeling.

This is a mixed review. In May 2021 I called about a Ford Ranger. I told the sales person what I wanted, went in looked at the truck and didn't even bother to test drive it. I paid for it and left. Everything was great! This week we decided to start looking for a second vehicle and messaged the dealership about a Black Ford Bronco. (It was a 2021 that hadn't sold even though the 2022s were already out.) The sales person informed me that the price was the same as the 2022 model, around 35k. However he also informed me that it would have a 4999 mark up. Ford has been a staple in our household for years. Ford had told dealerships to not mark up the vehicles...shame on planet ford. We were told that if we special ordered one there wouldn't be a mark up. Do they not understand a bird in the hand is better than 2 in a bush? Or is it just price gouging.

Honestly the best service I have had hands down. I was able to get the best trade in value, and pricing for my new F-150. Super thankful for the service Travis was able to provide to us during this time. Would def recommend to anyone searching for a new vehicle or to trade in their current vehicle.

Joe D'Angelo was a great help. He was very down to earth, straight forward, and honest. He helped me make my purchase in every way possible. Thank you!

Great Customer Service! Robert Mahoney, Service Advisor, met me when I pulled in to the Service bay and knew about my appointment time and what services I had requested. Since this was my first Service experience, he showed me around and ensured I was comfortable while I waited for my car to be serviced. I also met Adrian in parts and he was awesome - patient and provided good information while I ordered parts. When my car was complete, Robert walked me through the report card. Overall, a great Customer Service experience

I bought from Michael, and Nick Alvarez, the sales manager. They were friendly and helpful. No high pressure BS, and they did their best to get me a great car and a great deal. I would definitely buy from these guys again!

The engine in my car messed up when I visited Dallas for concert.. DAVE MATTHEWS BAND CONCERT. . I had the best time of my life until it was time to go back home to Laredo ( 7 hours away). My Ford Escape 2017 stopped working. I had it towed to this dealership and I am very glad to have made this decision. Even though that night I had to go back home in a travel bus with my family because we were stuck in Dallas; I contacted the dealership about the issue with my SUV, and they were very attentive. I finally thought to myself why not trade it?. I talked to the auto salesman, EDDIE. He was very nice and attentive and listened to my problems with my SUV. I decided to trade my SUV. I told them I had no time to be in Dallas for days, I needed a transportation as soon as possible. I checked their website and decided on a 2020 Jeep Cherokee Latitude. When I got to the dealership everything went great and smooth. Everything was prepared, even my new SUV was ready to go with me back to Laredo. I took 2 hours or less to do the paper work transition with the departments. Before I knew it from a tragedy, I had gained a new SUV with very few miles. It is beautiful and I love it. I really appreciate how this dealership took care of me. I really appreciate the service this dealership gives. I definitely recommend making business with them. I never thought I would get a new car sooner than what I did but they really know how to take care of the customer!. THANK YOU PLANET FORD DALLAS. <3

Great experience! They communicated very well. They performed the work in the time frame they said they would. The price was fair and got an exterior wash included too. This has been the best Ford dealer experience that I have had out of 3 different dealers in the DFW market.

Oscar was fantastic!! I have been to this dealer before and I believe this is by far the BEST experience yet. He was on top of everything and made sure I was informed every step of the way. Due to back order of parts I had to make multiple trips to the dealer and he was ready for me every time. I expressed that I didn't have much time to spare, dur to my work schedule, and he made it to where my vehicle was ready to go as soon as I pulled in. He definitely made it a pleasant experience and will be back for my vehicle needs.

Oscar was beyond awesome! He worked with us for hours, even knowing he might’ve still not made a car sale from us. We were very stressed and overwhelmed by the credit side of the process, and he really helped us understand what we qualified for, what we needed, and worked for hours to get us in the right car at the end of the day. He wasn’t just throwing sales pitches either. Had genuine conversation with us and really listened to what we wanted and found the solution for us. We promised him we would leave a review for him because he was that awesome, so 10/10 recommended working with Oscar!

The people at Planet Ford were so easy to deal with. Straight forward with no gimmicks. Couldn’t be happier with the way I was treated. Promptly greeted when I walked through the door and waived too when I walked out. If you need a new or new to you vehicle this is a great place.

The sales staff were really pleasant. I knew the exact truck I wanted to buy before I arrived, from scouting online. What I really appreciated was that the staff respected that, and did not try to upsell me or push additional costs on me. They made the process as quick and painless as possible to get me in that exact vehicle at the posted price.

I was completely satisfied with your service. John Green has been the best service manager I have ever encountered. He has solidified my opinion that I will use Planet Ford service for all of my auto needs. Thanks for the outstanding service. You cannot find that much these days.

I have bought two vehicles from here and used them for all the service for both. The quality of service has declined over the last 4 years to the point my wife now uses another dealer. The service department is lacking in communication, for example, the last two oil changes for my 2019 F250 their service report had “yellow” areas indicating possible issues. Both times the issue was “dirty” air filter. Neither time did anyone notify me or ask if I wanted it replaced, furthermore I have a maintenance package which includes replacing the air filter. After leaving and later reviewing the paperwork is when I discovered the possible need for action. The first contacted my service advisor and told him my concerns. He said the filter didn’t need to be replaced because it wasn’t “time” based on how many miles I had driven since it was last replaced. So I went on as normal. The second time I contacted him and was told the same thing. However this time I decided to go visually inspect the air filter myself and you can see from the photo it was dirty, real dirty! They would rather ruin a $70k truck by replacing parts only when Ford says it should be done rather than asking the person who owns the truck. I drive a lot more than the average person and many times in dusty rural areas so I would expect needing more frequent maintenance. So lack of communication and ability to see things may not be as Ford recommends I give this Dealer two stars!

I have to say Thank You to Pierre for making my purchase pain free, and pressure free. Not only did he listen, but more importantly he heard, when I explained my concerns, and what I would/wouldn't be willing to accept. Pierre stayed true to what I was asking and ended up getting me an awesome deal. Honestly, if you want someone, who believes in you as a person, and does not believe on pushy sales tactics, I highly recommend Pierre. When it comes to Planet Ford, everyone that I encountered were very friendly, would converse with you, and treated you very nice when I have visited Planet Ford.

We had attempted to purchase an F-150 4x4 from another dealer and ran into nothing but up-sells and “tack-ons”. Dallas Planet Ford was such a breath of fresh air!! Had the vehicle we wanted, worked VERY hard to get the numbers where they needed to be and were overall a real pleasure to do business with. Travis Grant went out of his way to take care of us. We will definitely remember this experience the next time we purchase a vehicle.

The people at Planet Ford are dedicated, friendly and helpful. Rather than dreading a service appointment, I look forward to seeing my friends again. And then my car is clean when I drive away. I amd driving the third car I have purchased from Planet and just ordered a new one - my fourth. Love this place!

Picked up my shiny new Edge ST yesterday and couldn't be happier. The guys there took the time to go over all the details of the vehicle. It was a very enjoyable experience. Highly recommended. Oh, and I love my new car. Thanks guys! 😃

Service was quick and professional. Service advisor communicated i contacted in advance to Ensure they had the battery I needed. Washed my car was out on pretty decent time. Will be back , for additional services

Ordered a 2 Door 2021 Bronco. Took 514 days to be delivered, (Reservation July 13, 2020, delivered Dec 6, 2021) and the guys at Planet Ford Dallas Love Field were great through the entire process. Could not be happier with a dealership, especially considering the delays and logistics problems created during Covid. Got the Bronco to me for the price we agreed on when I placed the order and even matched the price on an ESO I was interested in. I have recommended Planet Ford Dallas Love Field to everyone that tells me they’re shopping for a new vehicle. They have a customer for life in me thanks to the awesome customer service they provided.

Went in with a 730 credit score and was denied on a new mustang GT. They helped me understand that the score isn’t all that matters because you need a credit history to get approved. Put me in a Camry and promised I’ll get a good deal on a mustang GT in 6-12 months when I have a good payment history. I’ll be sure to update here when the time comes!

Outstanding service. Faster than the competitors i called by a week. Had computer problems and they got to it quickly and fixed it affordably. Tony is awesome. Going to take my vehicle back for some body work because they have a good team there

I had gotten myself in deep trouble with a title loan on my vehicle. I saw the commercial called the number, Mike told me to come in and they would take a look at my car. Before I knew it Mike was pulling up in a new Ford Escape and told me I owe nothing down. I was able to drive away a happy customer and free from the title loan. No haggle, no fuss!!! Thank you so much Planet Ford!! 😀😀

Tony was so helpful and made our experience smooth and easy. We couldn’t have asked for better service from him or from your dealership. Thank you Tony. Our whole family goes there even when it’s just an oil change because we know y’all have your customers back.

Eduardo is great. I worked with him to order an F-150 and he was so nice and communicative throughout the process. They’re even able to handle a lot of the communication over text if you prefer, which is helpful. I feel like I got a fair trade-in value and was happy with my experience.

Purely based on the service department, run far away. I took my Escape in for “The Works” at 10am. The thing they were most concerned with was the fact that they were closing at 1pm. “When can you pick it up?” “When will it be finished?” “oh well it’s gonna take a couple of hours…” “okay…so I’ll come get it when it’s finished. I live close.” “Well we close at 1 so…” good lord. Okay. I got a call that it was ready. I went to pick it up. I got home and started looking at the paperwork and there were four items that “failed” their checks that apparently need attention. One thing I can guarantee is that I will not be going back. When I shared my experience with friends, their reply was “oh yeah they’re horrible.”

If I could give 0 stars I would. Had my brakes go out and ford roadside would only tow to them. I called to let them know my vehicle was coming got a call back that it had arrived and then didn't hear anything for days. Finally had my vehicle towed to a different mechanic and only then did the dealership call me with all sorts of attitude and tell me "fine you don't want your car fixed got it" No sir, not by you when you talk to me in that manner Zero stars

We Love Planet Ford Dallas. When thinking about buying a new car this is the only place that I think of to go. The staff is amazing, Oscar Cerda went above and beyond to work the deal we needed. If you are looking to buy go ask for Oscar! Thank you Planet Ford Dallas for always making us feel like Family.

Great staff friendly in reception and check out. It goes smooth from start to end. Good quiet waiting area. Paper work easy to follow. This is a really good service station for FORD.

Can't really put it in words to explain that Robert made us feel at home from the beginning of the process to the end...Out going seemed that I knew him for years...help us out and explained everything single detail as well as breaking things down...Would give him 10 Star if I could.....Planet Ford good job in hiring Robert... Thank you all for making one of our dreams come true...God bless

Called week in advance for appointment and ordered 4 Goodyear Fuel Assurance tires. Arrived told I didn't have an appointment...then I did have appointment...but wrong tires ordered (Michelin Energy Saver) which cost me $160 more. Bad 1st experience under new ownership!

Bought a mustang mach 1 and the service was great!! If you need a car John's your man for sure! Robert also gave great customer service and showing me all the goodies on the inside. Thanks planet ford!

I went there one time too buy a truck. I had sales man who was no good too help me. Finally I went too the manager he he was no good either.. Well long storie short. I already bought a new truck. That sales was very nice too me. He went all his way so I can get the truck I wanted. I will never come too this place Planet Ford. Hell NO ..

Joe D’Angelo is a legend and knows exactly how to treat a customer. His ability to read cues and specific situations made this process flawless. Came in with my brother to trade in and Joe had 100% of everything wrapped up in less than an hour. He ACTUALLY listened to my needs and what I wanted to do which was very refreshing. Zero pressure, zero pushy…… This man deserves a raise. Long and short….. if you need a car go to Joe.

Had to schedule an appointment to get a loaner…seems they are in high demand. Was given a really nice vehicle with low mileage while my car was being fixed. Took my car in for repair and service. They gave me my car back in great condition clean and ready to go. Got great service with Jorge to get warranty work covered. I would recommend Jorge and planet ford!! Great quick service.

This was the easiest way I ever purchased a car. Everyone was so professional, there was zero high pressure to purchase. I would recommend anyone to visit Planet Ford and ask for Mike Bliss, my salesman and get ready for a new way to buy a car or truck. I drove down from Oklahoma after seeing my car on the internet. I used to sell Subaru s in the 70s.. they are the safest car or suv you can buy. Dr. Charles Davis

I always have a good experience with the folks at Planet Ford. Dean Hudkins took care of me this time. I was having break problems with my 2013 F10. Dean said that my drums needed to be replaced. The price was competitive and now my pickup drives like new.

Amended, new to me vehicle make ready, they never washed the truck, filled with def or cleaned interior after i purchased it, also the salesman didn't go over any settings at all, Nicholas Alvarez, Sales Manager contacted me and and said they would make it right, he offered me a free oil change, def fill up and detail and put it in writing...

Chuy, Justin, Eddy, and Beans were 100% professional, genuine, and honest. The credibility of these guys makes you feel 100% comfortable as you look for a new or used car. Stop in or call ahead they will take care of you.

Planet Ford has a great atmosphere! Everyone I encountered was helpful smiling and had a good attitude. This is the best run dealership I have ever worked with.!

When I called for an appointment they were honest when they could service my car. The day of I got there they got me on and out and a lyft home and 4 hours later a lyft to come get my car. It was a seemless, easy experience. Haven't had that at other Ford dealers. Thank you for making recall work simple and painless.

Joe D'Angelo has been a huge help and great to work with when finding a Pre-Owned Vehicle. I have purchased two trucks through him over the last few years and has made the process very easy and painless. I recommend him to anyone looking at buying a pre-owned vehicle.

I used Planet Ford for an insurance claim. The service department was quick, helpful, nice, and friendly. I cannot speak for sales or other departments, but their collision and service departments have good staff.

I 100% recommended Planet Ford to anyone looking to purchase a new vehicle. Travis and the rest of the team made for a quick, easy and painless purchase l. I will be going back for any new vehicle purchases in the future.

Keith Burris and his team did a phenomenal job of making the experience seamless and efficient. Thank you Park Cities for the superior customer service for all these years!

Jorge is always very professional and very thorough In taking care of me & my car in a courteous manner. He's the best!! Please consider giving him a raise or at least a bonus for his efforts!! -

Eddie was awesome yesterday evening... went in and he helped me with the fast deal and got me in my dream car!!! Thanks and Eddie for all your loyal hard work.... shout out to Carlo... awesome too!!!!

Had an appt for a 7 am inspection (first appt of the morning).Checked on it after an hour and fifteen minutes. Still not ready. Finally complained after an hour and forty minutes. When I dropped it off I was offered a complimentary wash. I asked not to wash it, as I washed it the day before and I had to get to work. They told me the car was being washed and it would be a little longer. Received car and left being a bit frustrated with the length of an Inspection and the mix up of not following my directions. Can’t say much about service since it was only an inspection.

The salesman was very polite and did what it took to not have me there all day. That being said, there were some issues that I didn't forsee prior to buying my new vehicle. I am showing a list of things that I DID not write down so everything could have been thought out. 1. I did not ask if a 4wheel drive uses more gas than a 2 wheel drive. The answer is YES. In this time of increasing gas prices, I would have given second thought to purchasing it at this time. Also I didn't know that was something to be brought to my attention! 2. Because of the excitement, I failed to make absolutely sure I checked all compartments to retrieve my belongings. By the time I thought about it, the vehicle had been sold. 3. If the sales person says the vehicles are just alike make super sure you thoroughly know that as a fact. In my 2020 Ec0-Sport there were many perks that I do not have in my 2021 Eco-Sport. (ie) LIGHTING right under the sun visor, AMBIENT light that change the color INSIDE the suv, IMMEDIATEbackup alarm sounding when backing out in front of unknown vehicle, LIGHTING on the OUTER MIRRORS to alert side coming traffic. When you don't know to ask , you can't inquire. 4. Having written all my issues, I do like Diamond, which is what I call her. I hope this will help anyonelse that will be buying a new vehicle. Much thanks MISS Rita Clement

Greg the GM and Spencer the salesman were great to Work with. Took care of all my issues with my purchase. Looking forward to continue my business with Planet Ford.

Ordered Bronco on Ford website. Had zero communication from Dealership after placing order. Ford told me Bronco was being manufactured week of December 6th and car never showed up. Reached out to dealership and they had no information for me and said there was no one at Ford to talk to. Finally got a text early April that car arrived. Extremely frustrating experience!

Get yourself a new bronco! Talk to Travis when you do. Ive owned several classic broncos and this new Bronc Wildtrac is pretty awesome! simple and sweet but not missing a thing! Thank you for bringing it back Ford

This was my second time having work done at Planet Ford. First time at the Collision Center. Your staff is the most professional staff I have ever dealt with! At any dealership! The work was completed perfectly and also several days before the estimated completion. That is saying a lot in today's environment where dealerships are overwhelmed with work. My wife and I are full time travelers and we had not been able to wash my truck for quite some time. Needless to say the truck was filthy inside and out when we dropped it off. When we picked my truck up it had been detailed inside and out. I was surprised how clean it was. Your dealership saved me hours of detailing time. Thank You!!!!! Thank You for being so professional and completing the work sooner than estimated. Planet Ford is extremely courteous and professional. They got my F450 in on short notice because of a fuel leak. They fixed the issue promptly and communicated everything. I would definitely recommend Planet Ford Dallas!!

Went in with a ffriend. All the sales people were inside. We asked about a used car, he stated go outside and look around if you see something come in and ask me about it. Lazy, I guess he didnt want to get all sweaty in the heat. We went to another dealership and purchased a car.. cash.. sorry Planet Ford.

I had an appointment scheduled for 2:00 pm, but I got there an hour early. Oscar said it was ok and they went ahead and serviced my car right away. Great customer service from Oscar.

Mr. John Green was extremely professional, knowledgeable and welcoming. I just moved to the frisco area. I took my f350 to the dealership in frisco, but they weren't as welcoming. I would recommend planet Ford dallas, but get with John Green, he was great.

The buying experience was great. The whole process was quick and easy. One of the best experiences I’ve had while purchasing a vehicle.

John Green is always organized and ready to take care of business. If you bring it to him the issue will be fixed. I had a rattle that was fixed with 5 star service. Car was back to me in a little over a day and washed ! Great dealership great people

This dealership adding ~$5,000 to the cost of a vehicle because of the "shortage." I guess if I was in the car business, I'd probably try to make as much money as possible, but I decided to buy a different brand of truck where that didn't add this fee. I couldn't be happier and I probably won't buy another Ford since they let their dealers do this. Just shows the dealer's character and what you can expect if you do business here. If they are this greedy, just imagine the high pressure once they start selling their warranty, insurance and probably a higher interest rate to boot. Stay far away from this dealer, you don't deserve this.

5 stars for Planet Ford Dallas!!! I walked in last Friday just wanting to look around and left a couple hours later with a new 2020 Edge. Joe D'Angelo was so conversational and not pushy at all. He made the process extremely easy and even spoke to my Dad on the phone just to cross all T's and dot all I's. Randy in financing did a great professional job explaining the paperwork and warranty, I love that they take care of the registration and license plates for you as soon as you send them your new insurance! Thank you so much Joe and Randy.. you two are awesome gentlemen. Im super happy!

Easy drop off and pick up. Got all recall work and oil change done. I had appointment so things went well

Starting with the car buying experience picking out the car was super easy and simple. I gave a few key points for what I wanted and the salesman showed me 2 different model types that he knew I would like, from there it only came down to style and this cherry red Ford focus had my eye the entire time! Test drive was comfortable and the salesman did a great job of explaining key features of the car and how it drove best during the test. Paperwork process was very well explained (as a first time car buyer this was a part I was most nervous for but he did a great time going thoroughly through the paperwork to let me know what all the legal information meant.) From there the service center has done a great job with ooo changes. The Works package is very affordable and gives an oil change, tops of fluids, rotates my tires, does a quick inside detail, and a car wash is included! Everyone is very helpful at this dealership no matter what their title is. I enjoy coming here and leaving my car in good hands!

I've bought several vehicles over the last 12 years and I've never left a good review on none of those dealers. There was some miscommunication when signing the documents and I didn't notice until 2 days later. I called the dealership to notify them of the error/dissatisfaction. Jeremy and Carlo made sure it was taken care of and I was a satisfied customer, sorry I didn't mean customer because they treated me like family. When it comes time for an upgrade I know for sure where I'll be going.

Did work i needed and car was washed. It was slow getting out but used to that w ford diesel service. There was some confusion on what AAA diacount should be but they deferred to me.

I've purchased a lot of cars. Too many cars. I went to another dealership that low balled my trade and added a massive mark-up on the vehicle I wanted. I called Planet Ford and they had the car I wanted for the price I wanted and gave me a fair value for my trade. On top of all that it was super fast. The finance and sales guys were awesome too.

Spencer made every step of the car buying experience easy. Enjoyed working with the team.

Requested an opportunity to come out and review the little Ford Transit want to be cargo van ?.. Then I get bombarded by the Internet Manager sending pricing, didn't request it.. but what was shocking is the price fixing $9500 above posted sticker on their website... again all I wanted was if possible to test drive... I believe they do NOT want anyone coming to their dealership unless you are willing to pay $10k above sticker... wow... it's a Ford, C'mon!! Better value out there, by far...

After a series of unfortunate events like a transmission failure(on a used 2018 Escape), a prolonged wait on service(shipping delay)and loaner car liability claim issue, I posted a negative review in frustration. I was quickly contacted and my issues were addressed. I didn't have to deal with Jonathan in loaner department after that so everyone was helping and courteous. Everything was covered by warranty, my Escape runs great, and Planet Ford provided complimentary loaner vehicles for 2 months and even replaced a flat tire. Thank You Planet Ford, Nick Alvarez and Robert Mahoney for your efforts and service.

I’ve never had such a great car buying experience. Rico was incredibly helpful in helping me put together the truck package I needed and it did not disappoint! Just what I wanted and needed. Love it! Carlo was excellent in helping me decide how best to pay, and Pierre patiently walked me through all the technology that is new since I bought my last F150 15 years ago. Sincere thanks to the entire team! You are the best!

Carlos was amazing with helping us quickly purchase our vehicle. We had been looking for this car for awhile and when I found it, he handled my sense of urgency well! He was very friendly and knowledgeable about the vehicle. Carlos and Planet Ford made buying our first car a breeze!

This dealership was amazing! They took the time to help explain every little thing happening during the process and did not try to “scam” or slip things in without my knowledge. Scott was my salesman and was amazing and very open with us! Carlo in financing was a blessing during the process with being honest and going over everything. 10/10 recommend this dealership to anyone looking to buy a vehicle! I am EXTREMELY happy with my 2021 Ford Bronco Sport!

Although it took longer than expected due to the “Pandy”, I feel like Eric took great care of me and my vehicle from start to finish. Daily message updates were a plus. Hopefully, I won’t need them again but if I do, there’s no question, I’ll be coming back. Thanks y’all! 4/24/21 Had a brake service today. Great experience! 05/10/22 Like a new vehicle at 100k

Service was great, advisor was quick to answer any questions I had and get me started with my service; vehicle was ready before promised time with no issues. Will recommend to friends and family and do plan on returning for future services.

Planet Ford is the best dealership around. You won’t find anywhere else that is so personable, listens to your needs/wants and doesn’t try to completely upsell you! Travis, Jeremy and Randy will always be my choice to buy a car from!

Great customer service all my needs were met with the highest quality I will definitely return for my vehicle needs

Thank you Jas at Planet Lincoln Love Field. You got up from behind that desk and did a great job. You were on top of everything. My time wasn’t wasted. Thank you very much. I appreciate everything you have done to make it easy to purchase a vehicle