PERL Mortgage Okemos Rd, Okemos

My wife and I have purchased multiple homes and investment properties over the years and I had grown accustomed to Mortgage Brokers who used a one size fit all approach and were rarely heard from throughout the process. I assumed that was just how it was. When my wife and I finally decided it was time to stop flipping houses, find our dream home, and put down roots we were referred to Tim Lowe. 100% different experience! Tim and his entire team gave me a completely different perspective on the industry and made me realize that this is how working with a lender should feel! Tim was knowledgable, flexible, and sincerely had our best interest at heart. We had challenges at first due to the commission based nature of my income, but Tim reached out directly to the CEO of my company for assistance and personally made sure that everything was able to be worked out. I couldn't recommend him highly enough and will certainly be using him in the future on any further purchases!

My brother Tim runs this branch and I decided to get my loan done through him. It was my first time going through a loan process but he and his staff made sure I understood each step of the way. They made their concerns my own and were incredibly helpful.

Worked with Tim, was constantly put off for his vacations. Asked to find and bring in forms that we were later told we're the wrong ones. Non-stop delays and being pushed to the side.

Worst experience of my life dealing with a mortgage lender. Pulled my credit without my permission, refusing to return calls to get our business situated and just overall disappointing. Cannot believe that real estate teams even consider this company a solid structure to work with. If he refused to return my calls now, it’s not far to say that he probably wouldn’t go above and beyond working with us anyway. Sadly heartbreaking and disappointing.

Tim Lowe at Perl has helped me get financing for two homes. Him and his staff are friendly, professional, and efficient. The next time I need a mortgage I am going back to Perl.