People's United Bank Black Rock Tpke, Fairfield

Digital platforms ie website and apps are circa 1990, and international support for basics like ATM withdrawals overseas are ridiculously complex. Fraud detection service is severely flawed re-triggering freezes and denials for even monthly repeat charges at established companies. Then there’s their Horrid customer service staffing levels (extreme wait times), response times, service levels - even for “premier” account holders with 30+ years relationship.

If I could give them 0 stars I would. They do not know how to take care of their customers. Ridiculous fees and that were not properly explained when I opened the account two months ago. Rude and unhelpful,c service representatives . As soon as my bills that I paid go through, I am leaving and taking my money somewhere else.

Employees are more worried about getting out of work on time than helping customers. Citing bank rules that do not exist. Pathetic customer service time and time again. I will be taking my business somewhere else.

really great bank in a good location. close to Merritt parkway. Coin machine at this location also in case you need to deposit coins.

I can't speak highly enough about the folks at this location. Soledad and Mark S. are absolutely amazing. Not only are the professionals, but they truly care and that goes a long way in today crazy world. Your efforts will never be forgotten. Thank you again!!!

I've always found the people here friendly and helpful. They can be busy at times, but the service is excellent.