PaymentCloud Ventura Blvd, Encino

My experience with Payment Cloud has been amazing. I was approved within 48 hours and Douglas my account manager took the time to explain the process very thoroughly. Douglas is an amazing account manager and is very respectful and polite. I definitely would recommend payment cloud to small business owners even large business owners. I truly appreciate PaymentCloud as well as Douglas McKenna

I am so impressed with the service that PaymentCloud provides. My business primarily use invoices to complete transactions and my cost of processing fees is a TENTH of what I was paying Square for transaction fees. Unlike Square, PaymentCloud listened to what service my business provides and tailored a product that saves the most money for my business. Also, my support person Alex responds to email containing concerns or questions within the hour! Service and Quality to support small businesses. I wish I found them sooner and could give them 10 stars!

I was a bit skeptical at first not going to a bigger company, but I am so glad I gave Paymentcloud a chance. The account manager that helped me open my merchant account was absolutely FANTASTIC. The way he was able to explain everything to allow me to actually understand the whole process sold me there and then. Id recommend paymentcloud to anyone looking for a merchant account

Trying to decide which merchant processing company to go with, Jonathan Sacramone made it easy for me to go with Payment Cloud! He walked me thru the application process, explaining how the process works and answered all of my questions for my new start up business. The documents were easy and fast to get started right away. I recommend anyone who is looking for an good reputable company for their merchant processing because if you are lucky enough to get Jonathan Sacramone, then you will know you will be in good hands!

I worked with Eran and he was great to work with. Within a few days, we were ready to roll, he was super quick and easy to get in contact with. No complaints.

Let me start by saying that this company is amazing! They pick the most high quality people to work for them. Linda Nunez is the absolute #1 person they have with out a doubt!!! She is not only smart , kind and patient. She 199% professional! She has gone above and beyond to help me make my e-commerce store a successful site and has been there for me and my wife threw thick and thin ! And still continues to help us. She has made this process so nice and we thank her so very much! Linda u are awesome! Keep up the great work!!!

I had a very bad experience with this company Payment Cloud as their sales person did not tell me upfront that there will be a 2-year contract for their merchant services. They sent the document via DocuSign with all fine prints and their sales person KEVIN PATANAWONG told me that I should have read those fine prints, very frustrating. Thanks to Kevin for his fantastic unfair sale!

Mr. Hovac has been awesome! He was very attentive and was there when I had any question or concerns. Great service. Couldn't recommend him more.

I’ll start this review by saying I have very mixed feelings about Payment Cloud. On one hand their account managers are great for the most part. (Mostly) communicative, and attends to all my businesses needs. However their process of approval isn’t very clear, and I feel like we’re being strung along waiting for approval. I know this isn’t the account managers fault, but the banks they go through are frankly terrible. Many times they asked us to add things to our site that were already there, or remove things that were never on the site to begin with, delaying our process over and over again. Currently have been waiting 5 weeks for approval with no updates on where the banks are at. Payment cloud is overrall pretty good but they need to fix their communications from their banks to their clients

Douglas walked me through the application process and was great help with all of my questions along the way. I look forward to doing business with this team.

I will admit that I was a difficult client for my account manager Miles to get on track. I'm new to CBD online sales, and if you have investigated selling CBD online legally, you know what I mean; the banks need a lot of information from you, your products, your website, your test results and some of these documents and information can be hard to get. It's just part of the process with high-risk e-commerce. I get it. BUT, even with me being unprepared and disjointed at times with what I needed to get to Miles to move forward, He was extremely patient with me and walked me through the process even when I was lost. I 100% recommend Miles and Payment cloud's services for their professionalism, clear and concise communication, and in particular -- his patience, more than anything. I'm now ready to take my online CBD sales to the next level, thanks to Miles and payment cloud! Brian Carroll Owner of Power Rack Strength and holder of the world's biggest squat 1306.

The account manager Cheryl at paymentcloud is awesome! She's exceptionally knowledgeable, responsive, and willing to help a merchant out with the process. I feel she really cares and ensures that the merchant gets the best service available. Would recommend paymentcloud without hesitation.

I had very little experience setting up merchant accounts. The PaymentCloud representative assigned to me was fantastic. She answered all my questions in a timely fashion, and helped streamline the documents needed for submission, focussing on the most important first. In addition, now that my account is set up, my account rep. is still very timely when I reach out with questions or issues. I highly recommend PaymentCloud.

Sara at PaymentCloud is absolutely wonderful! She is bar none the best representative I could have asked for. Without Sara my business would not exist today. Trying to get merchant processing for a 'high risk' company is a monumental undertaking, with landmines and roadblocks that no layman could reason. Sara has navigated me through the procedure of opening and properly maintaining merchant accounts with poise and positivity that I did not expect. Sara has gone the extra mile in ways I couldn't fathom, masterfully providing me with strong processor relationships. She has enabled me to focus my energy where it is needed, on growing the business. I could not ask for anybody better to help integrate me into merchant processing. Sara is polite, timely, and knowledgeable in her field. -And a big thank you to the rest of the PaymentCloud team! You are a wonderful group helping businesses succeed in the 21st Century!

I am leaving this review for both TMS, North American Bancard (Owner of PaymentsHub) and their reselling partner PaymentCloud because they have all proven to be in on the FRAUD and I'm %100 certain that their plans throughout the Pandemic is to frustrate small business owners. Therefore if you are looking for a new merchant account, Make sure you RUN as fast as you can away from PaymentCloud and their processing partners TMS (North American Bancard) They also own PaymentsHub.com, so as soon as you see any of those names, DO NOT GO FURTHER, I REPEAT DO NOT GO ANY FURTHER, else you will live to regret that decision. I will be taking it upon myself for the next 90Days to leave a review daily for both companies because that is how much time i have waited after the 90days for my reserve funds held by TMS to be released, yet they are still holding on to it, Why....? I no longer have the same business address and since i lost my accomodation, TMS and PaymentCloud have refused to have my check sent to an alternate address after 4days of them first initially accepting to have my check sent to an alternate address which i provided them and waited for NOTHING. Mind you, they were supposed to put this funds in my Bank Account, but that itself is impossibble because when they signed me up for a merchant account, My bank wanted a pre-notification, and so deposits from TMS were returend. I requested to have my bank account changed with TMS/PaymentsHUB/PaymentsCloud, even filled out a form for the changes to be processed but TMS/PaymentsHUB/PaymentsCloud did not do nothing about it, They claimed i alone can change it from the PaymentsHub protal which i tired to do, but then again, their system will not send me a CODE to my phone for verification. More than 2weeks they did not do anything to make these changes, I was already being harassed by my customers, i had to ask that they request a chargeback via their banks which they did. Some got their funds withdrawn from my bank account. Fast forward, TMS/PaymentsHUB/PaymentsCloud Closed my account and gave a 90days period for chargebacks to be paid back which has noW become 180days on 23rd May 2022 and they are still HOLDING to my reserve funding for their own negligence to fix my Merchant account. Their Reviews on Yelp, trustPilot, google, reddit and other review pages will guide you accordingly, too bad i came across them late, would have never attempted it.

Great services from Paymentcloud! Our account manager Jonathan Lotut is a very responsive person and helping us setup merchant services. He is not only help us to get lower rates from processors/banks and also looking for pos terminal devices as we requested. I’ll rate Jonathan Lotut a 5 star for his dedicated work.

Brisa at Payment Cloud was on top of literally every single thing. She was helpful, persistant, polite, and patient. Couldn't recommend them more.

Horrible experience. Was lied to multiple times. Read the fine print! They will lie to you just to get you to sign. My salesmen signed me up for 2 processors saying that I could choose the best option. Now both of the processors are charging monthly fees and they both charge over $500 each in cancellation fees. Stay away from this company!

Payment Cloud is great they have the best customer service you can find. Payments are prompt and they treat you like you would want to be treated. I recommend anyone try them out they are the best. Tom

Douglas Mckenna is an amazing gentleman, very professional, friendly and timely. I would recommend him and his organization to ANYONE out there.

The worst company you can ever imagine. They are brokers, i.e. not direct merchant services, which is why their rates are much higher if compared to when you apply directly with merchant services. When I applied with them, my credit score was checked without my permission and the card was charged although the rep said it won't be charged. Then, when I cancelled all the accounts with them and received the confirmation from the rep, I decided to check directly with merchant services for said applications through PaymentCloud and guess what - accounts were not closed. The rep was constantly providing me incorrect information and was not helpful. Besides, he ignored many of my e-mails and calls. The best advise would be to STAY AWAY FROM THIS COMPANY!!!

I would like to thank Green Brisa for helping me with everything I needed, including translating all the conversation and procedures I needed to do, very attentive and always wanting to help

I almost never post reviews but Samantha Schwartz did such an amazing job helping our new business get payment processing when we needed it most. She suggested solutions, communicated daily until we had the right solution nailed down and approved! She saved our business from closing its doors over critical holiday weekend when another processor screwed us. Bottom line Samantha is good people and will work hard to help you. Proven results right here. Very happy customer.

It seems to be a scam, I opened an account with them and a week later I have 4 different companies asking me to activate my account so I can process payments, so far 2 of them have charged me different fees for a single transaction. I asked the main guy I spoke with Erik Crouch (probably fake) and he hasn't responded to my emails. I'm assuming all these positive reviews are fake , don't go through these guys, they are expensive and possible shaddy.[Edited: the fact you're a real company makes the whole experience worse, now I have to call 4 different companies to close all services and they are still holding my funds hostage, also email you provided is ether fake or not correct]