Pawn Way #5 Winston Rd, Lexington

I'm glad that you were happy with your purchases. Unfortunately, there's no way for us to predict what customer flow is going to be like. We could hire extra people, but that incurs extra expense that we would have to pass on in our prices. Or when when we had less customer presence we would have to let people go or cut hours. We try to follow the historical trends of our business so that we can properly accommodate everyodelete accommodate every one… customers read customers and employees. I'm sure that you have experienced this at other institutions such as your bank or grocery stores.

I'm sorry you feel that way. I showed your picture and information to my staff. We checked out your account. But no one knows exactly who you are or why you might feel like that. If you would like to make an appointment with me, I can meet you down there so you can point the staff member out tremember out to me and I can see what the situation, if any, is.

We do apologize. While that store is always busy, we try to do our best to get to our customers in a very timely manner. Unfortunately we cannot accept all items. We would be very happy to take a look at anything else that you might like to bring to us to valuate.

I am very sorry about your negative experience. However, I believe that you are being a bit unfair in your presentation of the situation. You looked at 1 of our pre owned TV's that was already on sale. One of the reasons that we test our merchandise before we will let it leave the store is to ensure that our customers get the best value for their purchase dollar. When it was observed that the HDMI ports did not work the audio video and coax connections were tested and did work. Unless there was a problem with your cable the TV would have worked with your cable. As for the remote, the TV was priced as an item that did not have a remote. If we'd had the original remote the price would have been approximately $20 higher. We offered this lower price to our customers because they are most often able to use their cable or Satellite remote to control the TV which allows for a lower price on the TV. Unfortunately I note that you did not mention that the manager marked the TV down by approximately half to try to accommodate you. I am sorry that you were unhappy with your experience, perhaps you will be able to find a tv that fits your particular purchase needs elsewhere.

So glad we could help! We always strive to exceed our folks' expectations and constantly want to get even better!!! Remember us for your cash needs as gold constantly hits new highs! We're beating all immediate cash offers!

We always Love to hear back from our Customers. So glad that we could Be of help to you!

I do apologize for your experience. I had already been contacted by the manager for that location as another employee observed The Exchange. Unfortunately comma you had already left by the time the manager came out front. Wild employee was correct on the strict interpretation of our policy regarding the condition of items she was not authorized to make that judgement call given that you had been in the store before. She has been really reprimanded. The manager, Caroline, would be pleased to help you out in any way possible. I would like to address a comment that you made about changing policies. Unfortunately this is a used good business and policies will change rapidly. Sometimes these policies will be to the detriment of a customer... But we tried to minimize these when possible. And sometimes these changes are to the benefit of our customers... For example we have increased loans and purchase values for many game systems and our price that we paid for gold has increased 8% in the last 90 days. It is just the nature of the beast when dealing with used goods and does not set well with some customers. I apologize for that, although there is not much that we can do about it. Used items, by their nature lose value or can be damaged when not in our possession. We tried to adjust so as to accommodate all of our customers. If you choose not to do business with us, we will sorely miss you.