Parkway Toyota Service Center Sylvan Ave, Englewood Cliffs

I've been coming to this service department a few times. My service advisor on last visit was David Fernicola, he was great knowledge, polite and kept me updated on the work that was done. The work was completed ahead of time and was happy with the results. The entire team is great starting with the staff that inspects your car on arrival, to the advisor and mechanic.

Worst experience. I went to buy a used 2018 highlander XLE. Little did i know the car was been driven by manager and his family. Upon seeing the car there was car seat with grease stains all over the back seats. The car was presented as i was buying a car from some local dealership. I did not expect this representation from such a big dealer ship in Englewood. On top of that when the sales men spoke to the manager about our issue he said i wish you good luck in your search Wow!! At least have the courtesy to accept your mistake and have the cars cleaned specially during a pandemic.

Jimmy took care of me and my car this past Saturday. I told him I was going to leave my car and walk over to the gym (24 Hour Fitness on Sylvan). He called me before an hour to let me know that my car was finished. This was great! I also bought an additional service contract up to 45K miles since I like coming to you shop. Jimmy is a great guy!

We have been coming here for 10 years now. The past couple visits were not good experiences. Last time went in for an oil change was told that there was some kind of fluid leak and they quoted over 1k to fix. Since there was no issue with the car nor ever saw evidence of leak. I decided to wait for the next oil change (at a different place) to see if the same issue come up. long story short, today went for an oil change again, no leak issue noted, instead the guy said our ac evaporator is dirty and needs to be cleaned. $175 for the cleaning so we did it. After we got the invoice and looking through the diagnostic report, nothing about a dirty evaporator , it is listed as a dealer recommended service which really means unnecessary. Needless to say, we will be going elsewhere next time.

The Service here is outstanding!!!, i usually deal with Paul at the desk, What a Doll. Shout out as well To Arnel and Chris. The service is quick , so i'm not wasting my time, you just drive up and they take the car off your hands , no waiting at all ,and they always give me a car when it's done...I love my CHR...and when my lease is over i will definitely be back to Parkway..Seriously 5 star service

David and Mike Kees are very professional, very warm, friendly and easy to talk "car" to. Comfortable bringing my car here for everything.

I recently had to get my 2018 CHR serviced at Parkway and I must say I was very grateful for such great assistance and professionalism. I was helped by Jimmy in the service department and he did a great job of getting me situated while I waited for maintenance to conclude on my vehicle. Fast and easy, great job!

I highly recommend Clinton if you are in search of any vehicles, he will work with you, take his time to assist you, and most importantly move forward with the consideration of your needs to be met in the best possible way. Also Mark in the Finance department was beyond great! He made it happen! He took our budget into consideration and went the extra mile to make sure we left with a great deal. Me and my husband (both buyers) could not be any happier!

I bought a car from there and I was surprised how pleasant and quick the experience was. All of the staff is so friendly and they will do whatever they can to get you into the car you want. I recommend asking for Nigel. He is very professional and knowledgeable.

I live in the Bronx but have my car serviced at this location because they are fast, efficient, pleasant and the large TV in the waiting room makes all worth the wait. I highly recommend this Toyota for all your service needs.