OnPoint Community Credit Union Se 13th Ave, Portland
+1 503-228-7077
https://www.onpointcu.com/sellwood-branch/
8085 SE 13th Ave, Portland, OR 97202, United States
OnPoint Community Credit Union Reviews
M
Truly On Point with my banking. I can’t thank this location and staff enough for taking care of me. They have refinanced my vehicle during Covid, transferred credit card balances and they have very good rates! Maybe it was my magic timing and maybe it was just their high class service!
Meredith, It's great to hear how you've benefitted from our rates and personal service. Please stop by anytime you need help with your banking needs! Best, -OnPoint
E
The ATM at this location is always out of service. Even the brand new one they just put in. Super disappointing if you need the ATM to make deposits after banking hours.
Elena, Thanks for sharing your feedback and we're sorry to hear that you've experienced some trouble using our ATM. We'll notify our team of the issue. Additionally, if you need to find a convenient ATM you can search our network of 60,000+ surcharge-free ATMs here: https://www.onpointcu.com/locations-atms/ Thanks for your understanding and please let us know if we can help you with anything else. Sincerely, -OnPoint
A
DO NOT USE DIRECT EXPRESS CARDS AT THIS ATM. IF YOU ARE DISABLED AND GET SSDI OR SSI DO NOT USE YOUR CARD AT THIS ATM. just a word of warning to those who need there money for rent in hand on the 1st and have ssi or ssdi direct express cards. it is not worth the risk if there machine eats your card and you have to pay your rent, or you are dependent on having your money on the first. there is a chance that the machine could eat your card with these type of atms. its better to go to an atm that you insert then pull out your card, then one that the machine takes the card inside of the machine. I had anyone who is low income and dependent on there ssdi or ssi"s worst nightmare when the Atm sucked my card back in and did not spit it back out. just a word to the wise the machines at little stores may charge a couple bucks but its better than running the risk of having to wait on a card replacement, when you need your income for the month on the 1st to get by. *edited from my original reply. the staff and management have been very helpful so i gave 2 stars for there effort. I do however want to leave this reply for people who use the ATM for there ssi that they may dependent on having cash in hand on the first.
Autumn Rose, We sincerely apologize that we were unable to recover your partner’s card. In the least, we can call your landlord or property management company to verify your story. If possible, we would also like to speak with you again to see if there is any other way that we may be able to help. Our branch manager will reach out to you directly. After speaking with our team, we can assure you that they did everything in their power to help resolve this issue. Usually the card provider does not allow us to return cards, but in this instance, we were able to get ahold of Direct Express and convince them to make an exception for you and your partner. Additionally, we were able to contact the ATM servicer and have them come on site to recover the card. Unfortunately, the company that manages ATM funds came beforehand and destroyed the card per their security policies. Regarding the complaint about our ATM, we can assure you that there are no inherent issues with using Direct Express cards at any of our ATMs. Typically, one of our ATMs will only take a card that is damaged, a card that has been reported as lost/stolen, or a card that has been left in the ATM too long after a transaction is completed. As we were unable to inspect the card you used, we are unsure as to why it was seized by our ATM. However, our team performed numerous tests on the ATM after this incident, could find no errors with the machine, and we are confident that it is in proper working order. We value your membership and hope to have another opportunity to speak with you soon. Best, -OnPoint
S
Great customer service. Onpoint is a good credit union.
Hi Samantha! Thanks for taking the time to provide your positive feedback and for being part of the OnPoint family!
L
I have never had a bank like on point credit union. They are incredible! I am no millionaire but they sure treat me like one with personal, thoughtful service. Yeah for a job done wéll!
Loretta, Thanks for taking the time to share your review. We appreciate your membership and look forward to seeing you again soon. Best, -OnPoint
M
The big problem with OnPoint is the terrible customer experience. Their digital platform is poor and is constantly under hacker attack. So get ready to change your password details on a regular basis. And I mean DAILY. And if you want to call their "customer service" number? Fuggedaboutit. It's obvious their phone tree is set to have the customer wait a minimum of 20 mins- there is simply no way to wait any less. And since digital banking is so poor, you may have to call them more often than normal. So...if you enjoy waiting on the phone for a significant proportion of your weekday and consistently changing your login details - this is the lender for you!
Michael, Thanks for sharing your concerns. We're proud of the Digital Banking services that we offer our members and we're sorry to hear that you're having trouble with your login and password. We can assure you that our site is secure and we take financial security very seriously. It appears that you're referencing a tactic called "credential stuffing" - due to our security measures there are no account breaches related to these kinds of brute force efforts. This is not unique to OnPoint. To avoid these types of issues in the future, please ensure that you use a username that is both complex and unique to OnPoint. Repeating usernames or using common or easy-to-guess usernames such as "FirstNameLastNameBirthYear" can lead to these automated attempts and subsequently to a lock being placed on your login and potentially a password reset. Our member service team works as quickly as possible to help take care of each member that calls for help with their accounts. We apologize for the extended hold times you have experienced. If you would like to discuss your experiences in greater detail, please send us your contact info via direct message and we can follow up with you directly. Sincerely, -OnPoint
A
Got an auto loan through on point for my new outback and the process couldn't have been smoother. Highly recommend wrong with them and Amanda in particular😁
Aaron, Congrats on the new outback and thanks for the excellent review! We look forward to seeing you again soon. Best, -OnPoint
K
Decent rates on loans with low fees and it's a community based financial institution
Hi K, thanks for the review and for being part of the OnPoint family!
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FAQs
1. How to Get in Touch Wtth OnPoint Community Credit Union?
You can call them at this phone number +1 503-228-7077. Or you can visit their website and fill out the loan form online.3. How Can I Secure a Loan at OnPoint Community Credit Union?
You can visit their website and fill out the loan form online. If you are looking for payday loans, you can visit iPaydayLoans website for more details.5. What to Do if I Fail to Repay My Loan?
You can talk to your lender if you have difficulty making the payments. Different lenders have different standards to deferred payment. Please always check the terms before signing the loan agreement.
2. Where Is OnPoint Community Credit Union? How to Get There?
OnPoint Community Credit Union is located at 8085 SE 13th Ave, Portland, OR 97202, United States. You may simply check the map and find the best way to access it.4. Is OnPoint Community Credit Union an Agency or a Lender?
OnPoint Community Credit Union is a Credit union. To make things easier, iPaydayLoans can link you with a wide range of reputed lenders over the internet. You can click here to get a fast personal loan with no credit check.6. Does OnPoint Community Credit Union Offer Loans With Bad Credit?
Yes, but if you want to higher your chances of getting a bad credit loan, we can help you out! Just turn to our online service to get a personal installment loan even with your low credit scores.