OnPath Federal Credit Union Citrus Blvd, New Orleans

I’ve been banking here over a decade. Never missed a loan payment, never bounced a check. I had a fraudulent charge I disputed, and they rejected it. The reason in the letter wasn’t at all what happened, and when I went in to question it, after 2 hours of holding and misdirected calls, the reason they gave the 2nd time, didn’t even make sense. I’m having to jump through hoops for $134.

My wife took out a car loan in 2017. In August of 2021 the car loan was paid off, but they are saying she still needs to keep full coverage on a car loan that has been paid off for a yearnow. Yes we missed some insurance payments on the car. So now they are taking forced insurance payments out for the past year make it make sense. Everytime we ask questions about this no one can help us with an answer. So basically we have to keep paying a car loan th at was paid off. Make it make sense please. If I could leave zero stars I would. Customer service needs to be retrained very nasty people.

Everytime I go too the Algiers branch they know me by name. And the branch manager Ms.Richelle always goes above and beyond to make sure I'm taken care of and the tellers are the best. Always asking if I need anything else and asking if I'm sure that's all I need. I deal with at least 4 banks onpath is the one I look forward to going too.

Pretty disappointed, they approve me for a loan much higher than what I requested before & denied me for a much less amount & because I started a new job, but when I applied for my previous loan , I JUST started working at that job when they approved me there. So being denied had me very surprised and disappointment.

Apparently when attempting to withdraw your own money tellers become dishonest roadblocks during the process. I went in for a cashiers check made out to a title company but instead my account was flagged. Every dollar in it I worked for and had to even have my credit re run to keep my account not only open but to withdraw my own dollars directly deposited in it. I do not recommend using this branch or this bank if the tellers are not only dishonest but if this branch/bank has a practice of putting themselves between you and your own money. My closing was delayed and all parities involved waited over 2 hours for me to correct this. Will be happy to never set foot inside again.

I have been a member for over 30 years back when ASI was the name. I have had only great experiences with the company. I recently purchased two vehicles through OnPath and everyone was excellent. Ruth and Dominique were especially helpful. They were courteous and professional. Dominique called to check on my progress with the loans and Ruth was awesome with helping me expedite the process. They are both assets to the business. Dominique is at the Harahan branch and Ruth is in the Carrollton office. My thanks to all staff and employees. and Ruth

I have been with this credit union for over 15 years and I'm so over them. The unnecessary overdraft fees, moving money from my account without permission, the lack of communication during hurricanes, offline Atms, the list goes on and on. I have tried to stick it out of how long that I have beennwith them but banking with Chase is a night and day experience.

Jordan at the Covington OnPath was sooo helpful! He was easy to contact, explained things on our level, and quick to get our paperwork to us and filled out. We did many things with Jordan to better our finances, one of the best being refinancing our cars. He was able to get our interest rate on my husbands truck to almost half of what it was with another bank. We will be using Jordan’s services for all our finical needs from now on! Thank you Jordan!

Been banking with them since was I was 15 under my mother account. I love everyone who works here, but that lady ROXY is something else I tell you. EVERYTIME I come in there she has an attitude or problem with something. What’s the point of working if you get mad when you have to do something apart of your job. She shouldn’t be working here or in anything dealing with customer service with that nasty attitude. This happened more than once too.

DO. NOT. USE. in an effort to support our credit unions I unfortunately deposited money in this institution. They’ve effectively lost hundreds of dollars for me and refuse to correct the issue after months of working with Ruth in mid city. Instead she offered to close my acct. Wonderful business model. Lose thousands of dollars on deposit from me for their error and bad customer service. JUST DONT. With these practices and lack of accountability they’ll find fraud soon.

I went into the Harahan branch today expecting to do one thing and did another. Sherrill was my teller and she is definitely the real deal. She was God sent for me and I truly appreciated her knowledge.

For the past week I’ve been hung up on so many times I cannot number. I have requested callbacks at least four times within the past week and have not received one call back as of yet. I have deposited money into my account and I have at least four different accounts with on path my ability to access my account is prohibited because of issues with the website. When I call I press the prompted cues to be assisted and each time I do this the phone immediatelyHangs up over and over repeatedly. I do not appreciate on path federal credit union. I have been a member for a long time. I have A1 credit. There is no reason why I have to go through such lengths just to get some service from a organization that has my money. ASI was great on path not great. I am going to take my money out of his bank I am going to recommend that all my family and friends who are associate or affiliated with this bank remove their money and take it elsewhere. My bank account does not reflect payments that I have made people hang up on me when I call to receive service and concern of my accounts. It is ridiculous and no one should pay or put their money in a place where they cannot trust and rely on the people who handle their finances.

If no star rating was available I would give. My husband has had an account since the 1980's with OnPath FCU (ASIFCU). All of our banking at one time was with them. I have complained about service from day one of using (2005) but my husband would not change. I have experienced checks held, even a cashiers check for $25,000 I was told would need to be held for 10 days due to the bank it was on being out of state. The bank was State Bank with a location in Mandeville, LA. I was so angry I drove to Mandeville and cashed the check and brought cash back to ASIFCU. The latest incident is a mortgage that we had with OnPath since 2006. We refinanced and the payoff was wired to OnPath on 9/22. OnPath chose to deposit into our savings vs paying the mortgage off. On 9/30 the money was then transferred to the mortgage and of course we have been charged the interest on the loan for the 8 days the money was in savings drawing no interest. We have over $2000 owed to us that was in escrow. On October 12th I called OnPath at 11:40 am and was on hold for 11 minutes. I finally used the auto system and left a number for them to call me back on. I was holding for the loan dept. Another call was made at 1:50 pm the same day with a wait time of 20 minutes prior to hanging up. The next day I received a call around 3:00 pm from someone and when explaining I needed information on the mortgage I was told she would need to transfer me to that department???? That is the department I requested to call me the day before. After letting her know I was not available to hold for their long wait times she agreed to take my number and get someone to call me. Today is October 15th and I still have not received a call. I work 8 to 5 and my job is on a phone all day, I do not have hours to wait to talk to someone and lunch hour is not enough time to hold for them. I have experienced this customer service from them from day one. I have kept a checking, savings and credit card with them because my husband insisted but he got to finally experience the frustration of dealing with them and is in complete agreement to move everything to the competitor we now use for our loans and day to day banking. I guess I will take a PTO day and drive to Harrahan, LA to the main office to get my questions answered.

Very frustrating situation attempting to refinance a business vehicle. We own the vehicle 100% and have another vehicle financed through them with perfect payment history. I can understand not being approved, but being lied to? Initially was told they offer cash out vehicle refinancing for both consumers and businesses. Now you're telling me you don't? It took you almost 2 weeks to tell me this? AFTER you did a hard credit inquiry..? Thanks for lying to me, wasting my time, and damaging my credit.

If it were possible to give them less than one star, then I absolutely would. Why? Lets start with how the ATMs are ALWAYS broken. You have a big sign saying "for your convenience, cash deposit's are accepted" yet that can't happen because the ATMs are always broke. They must not realize how inconvenient this is, because the ATM I'm referring to has been broken for going on two weeks (Harvey, LA) and the other one (in Algiers) hasn't worked since I became a member. Ask the teller (or anyone that works there) when will it be fixed you'll be met with a bunch of "I don't knows" with a side of attitude. Also, if you have any type of banking issue and need to speak to someone in customer service, it literally takes them 2-3 days to call you back. Completely unacceptable. Do yourself a favor and join a legit, national banking institution or credit union. You'll be saving yourself a lot of hassle in the long term.

I’ve been with this Credit Union since it was ASI and I’ve always received amazing service both customer and financial! I’ve visited both Westbank locations and the one in Elmwood and the customer service reigns supreme for all 3 branches. What’s stands out to me is that they are a “people bank” not a “business bank”, meaning they care more about taking care of people and helping them by providing options that most big banks won’t unless you have a big business and a lot of money. Just recently I purchased a new vehicle and had the please of working with Hope Sanderson to get my loan and she did everything and then some to get me approved and on the road in just a few hours. No one can beat their rates!