OneMain Financial Wards Rd, Lynchburg

I've been in business with them for a while. After an emergent need arose the staff assisted me with much more than I ever needed to cover my need with plenty of room to spare. Thanks to the staff and their resourcefulness

Darlene is the best, go see her. No pressure just a good person someone you can relate to. Thank you!

The mobile site is completely horrible and the fact that you do no business on Saturday’s or Sunday’s is deplorable. Once I pay off my loan through your institution I will never do business with your organization again.

Very kind to our customers. Thank you

I needed a loan for an upcoming surgery and was in need of a certain amount. The lady, Carrissa was not at all informative of any of the loan after she took my personal information. I had to keep asking her questions, what’s the rate, what would the payment be, is there an annual fee, and on and on. I was a loan officer for almost 20 years and the way she spoke to me was as if she needed to make a sale. She wasn’t concerned about what was best or informing me of ins and outs of the loan. I sent my pay stub and license over and then I received a call from the manager Wanda and all she said was well you have been approved for 1100 less then what I needed and proceeded to “get me processed”. She didn’t give me an opportunity to say no or ask why just-I am going to get this processed! I was a number, a sale, meeting of a goal for the day! I understand sales but to push on through without asking any questions to me is pushy!! I almost cancelled this loan! I would NOT recommend working with this office at all!! They need to be coached on customer service and be more informative. Also, after reading over my contract, I noticed I had an application fee of 300.00 tied into my loan!! I also processed personal loans and the first thing I would tell customers is that there is an annual fee or additional fees right away! I had to see that after the fact. Unacceptable!! I hope this gets to the top! I am frustrated about the whole process over the phone. I walked away from this transaction discouraged and mislead! If I wasn’t in need so quickly of a loan I wouldn’t have accepted it. I think they knew that also!

uhm....what i can say.. : you will get not things ....Stay away from them , or they will copy your personal information ...? when i coming, fist thing he say : He want copy my income tax, why he not just looking, and tell me i can get a loan or not ? if yes, then he can copy, if no, just let me go ...

Very fast response and friendly service !

Pretty condescending people to work with.