OneMain Financial Ming Ave, Bakersfield

I was very happy with the way I was treated, kind, respectful ect!

It took over 9 days to get the loan. I couldn't get the agent assigned to my account to return my calls or e-mails. I would try to ask her questions about the loan and how it works because it was my first time doing this type of loan but she would cut me off mid sentience and give me short, vague answers which kept me totally clueless about the whole process. I took a total of 3 days off trying to make myself available for her, she'd say she would come take photos of the car and then I wouldn't hear from her for a few day's. I wanted to go down to the office and demand that she communicate with me and keep her commitments to me but my husband asked me to wait because he feared that she would deny my loan if i made her angry. I was about to call the manager when she finally called and apologized. Right before the loan was finalized she started talking about EXTRA insurance for my home and medical bills and the way she worded it, i felt i had to choose to take it in order to get the loan. It wasn't untill after i had signed my agreement that I saw a sign on the wall saying it wasn't necessary. That made me even more upset, because who REALLY goes into an establishment and starts reading all the signs posted. She could have verbally TOLD me when she was giving me the "sales push" for that insurance that i didn't have to ACCEPT it in order to get the loan. I found the experience unnecessarily stressful and I believe that if I had a diffrent agent I would have had a better experience. I don't blame the lender for my experience, my credit is poor. However, if you get the agent i was assigned to be stronger than i was, don't let her gloss over your questions. Be firm! If she won't return your calls ask for a different agent. Good luck.

Since getting a loan my husband and I have had financial ups and downs and have been very late on payments or unable to make payments and they have been very understanding and helpful. They have countless times made arrangements to help us such as deferring payments and lowering payments. I have not had not one unpleasant encounter with any of the staff.

The ladies here are really nice really professional but Eddie i think his name is really rude and has mood swings. The one thing that did it for me was the fact that to make a payment they have you on hold for a very long time and that if you have a question they really don't give you an answer they just dismiss you. As soon as i finish paying off my loan i will never return here again.

Professionalism was given to me from the beginning of the process all the way thru payment making. Maria is an outstanding agent to work with. Maria sets the bar of being thorough, professional, helpful and informative. Her performance is the reason I will continue to call One Main.

First off .. the loan process is pretty fast. Depends on who helps you tho.. my last loan process was a complete wast of my time. Once I was there I was told I needed additional info to proceed. I had to reschedule for the next day. So pretty much drove out there for nothing. PAYYY ATTENTION!!! To your automatic with drawls!!! If you get paid bi weekly , there are months that they charge 3 times and still charge interests when in reality that 3rd charge should all go to principle!! They schedule you for 2 charges a month bi weekly and that extra charge goes in and they do nothing to tell you about it. So I’d suggest you call them and have them cancel the payment and have them recharge it all to principle ! Any way they’ve helped me out a lot . Other than that I’d recommend this place to anyone who needs credit cards payed and have addiction money.

was very helping and very polite and I am glad that I am a client with you.

Terrible. Have had only bad experiences for all the time of the loan. If I could pay it all and be done with this company I would do it in second. They are rude. They harass. And I understand I have been late on payments but I was very clear to them that I would pay the late fee and be up to date and even gave them a payment date to take out the money, they continued to harass me at my place of work. Until I told them if you continue to call me at work I will lose my job and it will be way harder to pay back. I refuse to call, or even go in to thier office.

I am completely frustrated with One Main Financial. I took out a loan a while back. In October of 2012 I had a burglary in my home. It was found that it was my neighbor who committed the burglary. I called the police, made a report that the guy who lived there had tried to sell some of my items to other neighbors in the complex. The next day he came back while I was at work and took more things. The police told me there was nothing they could do without some evidence. So, I got an alarm system and insurance. The next week, while I was out of town working, ther ewas another attempt to burglarize my apartment. I had to move unexpectantly and it cost me over 3000. so my payments got behind with One Main Financial. In February I got back to a point where I could begin making my payments. I scheduled the payment to be taken out of my account and it was. Two days later I received a phone call from them telling me that they were about to take another payment that same day. I explained that I had just made the Feb. payment and please do not take that payment. They told me that they could not stop it. So I had to stop payment at the bank. Since then I have continually been called and I have continually attempted to make my payments. Every agent that I have spoken to I have had to tell this same explaination over and over and over again. Still to this day I just got another phone call and to no avail. Payment still not set up. I cannot tell you how frustrated I am. I want to pay my debt, but this companies inability to do their job, has put me at a state of futility. I do not know what to do.

It's a great place to get a quick loan