Old Second National Bank E Norris Dr, Ottawa

I like Old Second but the ladies who have been working at the Ottawa branch for several years could use a refresher course on smiling and being friendly.

There is zero customer service at this bank. Everything you ask for they will simply tell you they can’t do it or try and tell you how to do it yourself. They have no problem finding secret ways to hit you with late fees and paper fees every single chance they get. I would highly NOT recommend this bank, there are many other banks in town that have good customer service and does not need to make their money from stealing from your hard earned cash. I used to have four accounts with this bank including my company and have since removed all four. You have to pay close attention to your account because you will see tons of little transactions from the bank claiming that it is for paper charges even though you have online banking and other late fees even though the money was in the account.

Their monthly statement does come on high quality paper; numbers clearly printed. A+ on the printed monthly statement. Another plus is their atm has a higher limit. It spit out $600. No problem. Chase has a $400 limit. If you like a personal relationship with your banker this is the place.

My wife and I have done business with this bank for many years, I love the family friendly atmosphere. Margie, Erin & Misty are always friendly and willing to help in any way they can.

Unless you want to have your card constantly turned off and a support center that's incompetent. Then come here

I have been a customer at Old Second National Bank in Ottawa for MANY years. They have helped me in the past with all my banking needs. They have been able to help me with every banking service I have needed. Everyone I have worked with has been professional, courteous, and helpful. Old Second is an excellent bank.

I have been banking with Old Second for close to 10 years and I have been robbed by them TWICE now in less than 2 years. The first time they drained and closed my account was because the said they sent a letter in the mail stating that they would charge a monthly fee if their account holders didn’t switch to paperless E statements, well I never got that in the mail. Now I come to find out that they just drained and closed my account for the second time (I have the E statements, I did as I was instructed and signed up to avoid them charging me) and guess what they drained my account again!!!! because they were still charging me a fee!!!! This is the WORST banking experience I have ever had!! DO NOT TRUST THIS BANK WITH YOUR MONEY!! They have no problem stealing from you and won’t give you your money back! Do yourself a favor and bank elsewhere!

I have been Banking here for years! Pleasant, friendly staff,always a great experience going in lobby or drive up window.. I've worked on office equipment in every bank in town.. this is the bank I trust and like to handle my money!!

Miss Margie is the absolute best personal banker in the whole world. Thank you