Nutmeg State Financial Credit Union Broad St, Manchester

I am amending my review. I was contacted by the branch supervisor, Brian, and we had a nice conversation about members, employees, and banking in general. He made me confident that happy members are his goal. I felt like he heard my concerns and was able to use them constructively to prevent this issue from reoccurring in the future. He has a genuine compassion for what he does. For posterior reasons I will be leaving up my un-amended review below so other members and future members can decide for themselves how they choose to view this branch. I was personally surprised that I was contacted and I took that into consideration of my amended review. I don't think I can say national banks would have done the same. Original review______________________________ There is a woman who works there who is downright rude. I had an insurance payout for some damage to my home. The check took 7 business days to clear. I had the audacity to ask why it took so long and was greeted with rude service. Since when are members questions suddenly an annoyance? This isn't customer service. This is: I make the rules and you cannot know why. A sad excuse for service. I only give 2 stars because there is an older gentleman who works here who is awesome. He treats me as a person, not a number on a screen.

We have been banking here for 6 years and just love it. We recently got a mortgage pre-approval from Nutmeg and found out we qualified for 1% interest less then what Bank of America was giving us!! A whole percent! We couldn’t believe it. Highly recommend!

About a week ago I had an unfortunate experience and came to the Manchester nutmeg just a minute after their closing time. It was raining and I had my son with me, so I was a bit more frustrated that the facility had just closed. I was contacted by Nutmeg who heard about my frustrations and were empathetic of my situation but also reminded me of their strict policies. So at the same time I was impressed because I have always experienced a safe, strict system with nutmeg and that's why I bank with them. I've never had identity theft or issues with their service. I think they are the best bank out there to be blunt. So if your looking for the all around experience of safety, security, convenience and humanity, chose Nutmeg Federal credit Union.

The Glastonbury office is my favorite. Everything has improved somewhat. The regular employees from years ago, are a pleasure & more consistent when it comes to service. I have been a customer for over 30 years, and I had an "issue", with someone in a specific department. He was unreasonable and when it was resolved, there was no apology. The documentation was clear~

Terrible to deal with. You cant get through you have to listed to a long recording then guess an extension to then wait for the phone to be picked up. I asked for an extension for next time I called and they wouldn't give it to me. One of my employees tried to cash a check they said it would not go through (more than sufficient funds in the account) hit him with a fee then refused to talk to me about it.

We saw the commercials on TV. Loved the ads they were humorous and what they said about the acct terms sounded good. We came in and staff (branch mgr and head teller) were very helpful and knowledgeable. They answered all our questions and helped us get the right products for our needs. And they even offer popcorn in the lobby. Nutmeg State is a great credit union. I recommend it to everyone.

Any problems I have had they helped. Very polite, always smiling, and I love it when they're very quick with any questions you have. I'd like to thank you the entire team there for making nutmeg Credit Union one of the best credit union ever dealt with.😁

Best service ever! Teller had to get manager and Olga was very helpful and to the point. She took care of everything quickly and explained everything as she went. I will recommend this bank to all my friends, great staff, love the free popcorn too!

Traveling from Long Island and stopped at affiliated credit union to use ATM or cash personal check-was told I could not cash check and to use the ATM in the back. Noticed cars driving up and immediately leaving. Drove up and screen stated ATM inoperative. Went back into branch and told them about ATM. They seemed oblivious to the inoperative facility and was directed to American Eagle who also had one inoperative ATM.😒😒😒

Best bank I have ever used for business or personally! Great rates! Friendly personal service! Willingness to lend! We love Nutmeg SFCU!