Nutmeg State Financial Credit Union House St, Glastonbury

Employees are great! Bank could be better. Was unknowingly less than $5 short of my car payment, came to pay the overdue balance the same business day, and they STILL charged me an overdraft fee. I’ll stick with my other financial institution.

Good rates, excellent customer service, and overall service

Everyone is so nice and a pleasure to work with. I was in and out in 30 minutes to renew my license! They do passport photos too through AAA!

Poor customer service. Poor rates, don’t apply for loans here it is a scam. transfer card is a scam. (6 month?) Take your SSN like it’s nothing. Be careful. Make you feel like you will get loan , have you apply then deny and change terms to pressure you. Bait n switch card , debt consolidation but 6 months (after can go up to 30% APR!?!?!) .

I move to CT About 3 months ago and needed a cashiers check for the deposit on my apartment. I called my credit union back in my home state and was told that this location was a shared branch and they should be able to do it. I went in and was told that they are a shared branch but unfortunately they were not able to do a cashiers check but gave me the name and location of another credit union that would. No problem, i understood that there were limits to what they could do. I was told that the services they could offer me were that I could withdraw money free of charge from their ATM and in person, although there would be a limit to the amount. That was great to hear since it would take me a while to get everything transfered up here. Moving foward to 1.5 months from that time, Iwent to their drive through ATM and withdrew money from my account and was charged for it. I went ahead and just paid for it since i needed the cash immediately and thought maybe I misheard the teller wrong and I could only withdraw in person. No problem. Now, this past weekend I went in to withdraw money and parked my car, waited in line inside and told the teller I needed to make a withdrawal. Explained that i didnt have an account with them but i did with one of their shared branches. She told me that I wouldnt be able to. So i explained and told her what was told to me in all my previous visits and she told me no, that they dont even do shared branches so its not possible. I have no idea where i was given the wrong information, but the fact that I keep getting different information everytime i called or went in is unacceptable and a waste of my time. There would not even have been a problem if they had been straight forward with me from the beginning and told me that they didnt do shared branches or if they do tell me what I can actually do there. I was actually appreciative of them after my first visit when they pointed me in the right direction, but they kept changing their story. Teach your staff to say "I'm not sure, let me check" or a simple "no" would have been fine. Instead i kept getring contradicting or false info. I really wanted to open up my new account with them since they are so close with me, but after all of this I decided to go with American Eagle instead. Much better costumer service and straightforward honesty.

Bring back the tellers, the machines are always having issues. And the drive though is never open.

years of service they have provided me have been un mached. great credit union for life.

today i walked in to put money in my account. I had change rolled up and the drivethru was closed. I went inside like a normal human being and they kicked me out because i didnt have a mask. this is unacceptable. I will be moving to another bank if i can find one.

Miss danial giving me a hard time don't no y everybody else fine but miss danial rud.......

Good rates, excellent customer service, and overall service