Nusenda Credit Union Juan Tabo Blvd, Albuquerque

It’s not Nusenda per se, it’s the people they have employed. I’ve encountered racism with the staff, I’ve been judged by the color of my skin and followed around by security. I closed all of my accounts and went to US Eagle, I will not go back to Nusenda until they take action for the racists working for them.

I have always been very happy with Nusenda until a few months ago when they apparently found a new "genius" to redo their online bill pay. In simplest terms it makes me dizzy to look at this garbage. After all these years I will just go back to making my payments on the payees websites (water, gas electricity, etc). I will have to go to several sites to do this & if they come up with any more "improvements" I will just move my account to another CU. It is noe such a mess that I will probably do it anyway.

I went to the Juan Tabo branch on 4/20/2021 at about 9:10 am to pay off two loans. The lady at the front door was friendly and helped point me in the right direction to pay off my loans (tellers). I was quickly greeted by Sophia (teller) as she took a minute to clean her station with anti-viral spray. Sophia was very courteous and helpful in getting my loans paid off. She verified my address for my vehicle title and pointed out on my receipt that I now had a zero balance for both loans. Sophia was very pleasant and courteous the entire time. Thank you Nusenda Credit Union.

I was not asked but required to donate to THEIR selected charity to become a member. No thanks YOU DO NOT TELL ME WHAT TO DO WITH MY MONEY!!!! Thanks Ally bank for the business. And thanks for canceling all overdraft fees for me. Yes I'm very responsible with my money for that thank you very much.

The teller wrote my member number on my check below the endorsement before the deposit had gone all the way through. I understand this might be policy but I decided to cash it somewhere else after he told me there would be a 7 day hold. I tried to cash it at Walmart so I could deposit it into my account and they wouldn’t do it bc he had written all over it. Incompetence and bad customer service is all you will find here don’t waste your time.

Years of business with Nusenda and I can't get a home loan because I started a business a year ago. The reason is I don't have '2 years of self employment tax returns' even though I have two years of work employment tax returns for it all. What excuses have they used to discriminate against you?

Dealing with nusenda is like getting rolled by THUGS! They make a mistake but you pay for it. Mortgage, banking issues... worst I have ever dealt with. BEWARE!

I was happy with them till today. They royally messed up a sale. I spoke with 3 different people. To pick up title at the branch. 3…. And confirmed with the 2nd twice before i left the branch. They mailed the title, nobody made note on the account, and i cant deliver the trailer. Very upset that 3 different employees dropped the ball. How can 3 different people mess up unless they just don’t care.

This used to be a friendly, efficient organization. Now they are a mess!! The managers need to be trained to manage, Very disappointed! Moving our accounts elsewhere.

My 89 year old mother had business T this location when she made an appt. They told her I could go in with her. When we got there they would not let me go in with her. All of the people I saw were pretty young and probably do t understand that an 89 year old needs help. She is now taking her money else where.