NuMark Credit Union Winfield Rd, Warrenville

Used to have great customer service. Would greet you by name. Now, I don't recognize anyone. Had a hassle trying to deposit my tax refund check so went to another bank who was happy to take my money. Update, today I went in and they couldn't find my 6 accounts and a manager finally found them. I have been with them for over 30 years. When it was Northstar everyone knew my name and I knew theirs.

I had a great experience with refinancing my truck. It was quick and painless. Courtney Rosalez was wonderful she made me feel so comfortable. I would definitely recommend to do business with Numark bank and request Courtney.

Amazing people, amazing service, and they treat you like family as soon as you enter their doors! I have my car loan through them, as well as a perosnal loan, and any issues I have, they are willing and enthusiastic to help with. Sarah is an amazing branch manager, and the girls on the teller line never fail to put a huge smile on my face. Everyone at NorthStar is incredibly friendly and banking with them is the least stressful event of any day- their online banking is very easy to use and I know if I have questions, I can call and get a person, not a machine!

Called this morning,and was waiting for 10 minutes for help. After listening to there ads for 10 minutes. Then listened to ringing for another 8 minutes I was prompted to leave a message! This used to be a great customer service location in the small town of Winfield! I just needed to get a 1099 for 2020! You have just lost a member!!!!!

I’ve been trying to make a payment on my car loan since the bank got bought out. I’ve been calling and leaving messages but no call backs or anything. I’ve sent emails out too and still no response. Wish I could give them a .5 star instead.

They do not have great customer service. They don’t return calls when they say they will.. when you directly talk to someone saying they will call you back nothing! They are charging my account for saying I don’t have insurance when I have never lapsed insurance ever! I am being charged monthly $90 each month $360 saying I don’t have insurance.. My insurance company hasn’t sent out my statements for months.. I have been doing business with you for over a year.. I want all these charges off my account.. you don’t respond to my emails.

I was happy customer when this place operated by NorthStart Credit Union (especially Matt Bretz was exceptionally supportive and caring). Since Jan 2021 (for 5 months), I could not talk to Numark representative. Tried all possible ways to communicate. They do not answer calls, online chats and emails. I will refinance and move away from them. Update: I was contacted by NuMark representative and was informed that they are resolving the issue caused due to pandemic and transition. I believe that they will be successful in this. They are also working on project to start reporting loans to Experian, which was not the case before merging of NSCU and NuMark.

Bicki D helped us refinance our mortgage, and the process could not have gone more smoothly. She was prompt, responsive, returned our calls quickly, and let us know what to expect. The Credit Union offered a great rate and we closed on a good timeline. Five stars!

I love this place , they always happy to help you and that make you fell good 😁

Have a loan through this company. Was not disclosed there was a PAPER STATEMENT FEE every month. You have to sign up for online banking on a loan that is auto paid???? Ridiculous. $2.50 a month for 2 pieces of paper for a loan that has auto payment. I was charged twice and caught it thankfully. They did refund my fees that I was not told about. Honestly, that shady sneaky fee made me rethink this bank. If you are going to work with dealerships on loans you SHOULD be informing them and the customer about your fees. I don't understand why I need to sign up for online banking to save $2.50 a month on an auto payment! 2 stars for gving me the fees back but still NOT liking this bank or processes.