Northwest Bank S 10th St, Lebanon

So here is what happened. I lost my joint debit card so I called and ordered a new one through Northwest. I had waited 9 business days and still did not receive my new debit card. That is ridiculous because a debit card is important to have especially if it’s what you use to pay bills. So then I called Northwest on the 9th business day to check the status of my joint debit card and the women on the phone had an attitude and said “it’s only been 9 business days” and something about how Northwest has up to 14 days to send it out. Then she says she can order me a new debit card again and expedite it. Well, yeah of course I want it expedited. A new debit card should always be expedited because it is something you need to have. Is that even a question? Later on, after this call ended I tried using my individual debit card (not my joint debit card because remember I still had not gotten this one in the mail) to pay for dinner. My individual debit card would not work and said “transaction incomplete”. I knew I had the funds there because I had just gotten paid. I finally call Northwest bank again and I tell the woman what happened. She looks into why my individual debit card is not working. She calls me back to tell me that when I originally called to check the status of my joint debit card, that whoever expedited my card cancelled my individual debit card as well. I had never mentioned ANYTHING about my individual card and now that card is cancelled too. Now I am without a joint debit card AND my individual card because Northwest messed up. I will be changing banks and I will never refer this bank to anyone anymore. Not to mention, my boyfriend had fraud on his Northwest bank card recently and then took AT LEAST three weeks to send him a new card. Never again will I use this bank.

Many in the legal community say they have a reputation for not understanding things like a Power of Attorney. They denied the existence of a 5-figure Certificate of Deposit that we worked hard and saved hard to create... resisted our Power of Attorney, and then consequently charged us penalties for not closing the CD timely. Some of the simplest of procedures take forever. It's no wonder they're closing branches. Witnesses upon request.

Excellent, professional and friendly. Online banking is exceptional.

Great bank. I've never had any problems..other than locking myself out of online account.Lol. But they were helpful to help me regain access to my account. Recommended

Between the immature tellers at the drive-thru, and the fact that they do not honor a Power of Attorney, I'm done with this bank! I went to Wells Fargo and they're professional there. And they honored my POA! Good bye northwest. No wonder they're closing branches!