Northwest Bank Buffalo Rd, Erie

I rarely make reviews but my experience was incredibly inappropriate and embarrassing, I just had to leave a review. I don't normally bank at this branch because I live in Pittsburgh but I was visiting my parents and it was close to where they live. I was trying to deposit a check with my dad - who regularly banks with Northwest - when I immediately noticed the bank teller Holly's brash and unprofessional behavior. Slightly after I deposited the check, she began to berate me on how she couldn't understand what I was saying. I was speechless. I am a professor at a R1 university as well as a business owner and I have only experienced this behavior in unpleasant prejudiced encounters. The whole situation went sour from there and I can honestly say I will never come back. I have banked with Northwest Savings for much of my adult life and love my branch in Pittsburgh (Craig Street) where Amy and Marlow have treated me with the utmost respect. I am really surprised how someone like Holly still has a job when many people are capable and willing to respect their clients.

Be careful they’ll steal your money when depositing in the atm and will slowly very slowly attempt to get it back all while charging you fees for a negative account balance

Cashiers are always friendly, place is always clean and cheerful.

The thin, old blonde teller was incredibly rude. I asked to take money out and she just stared at me for a minute without saying anything. I was not sure what she was doing so I started to say my account number. She cut me off rudely and said, “UM are you giving me the account number?” I said yes.. then she made a weird face and grabbed a pen so I continued.. she asked for my ID.. I tell her it is in my car and I would go grab it. She interrupted me again to ask me how much I am taking out, I tell her, and she says in a rude tone, “Um yeah I’d like to see your ID, I don’t know who you are.” I had no problem going to grab it from the car but I was so pissed that I left. I drove down to East Lake Road, where they were much nicer and more helpful. I am still shocked that she thought it was ok to be so condescending. I would be fired from my job if I treated my customers the way she treated me!

I've used them for years. Never had a problem at this location I've always been quick to help and very friendly.

Longest drive thru wait in the city..