Northpointe Bank Central Parke Blvd, Mason

The agent restarted my loan process without asking. I lost the good interest rate. She avoided contact for nearly a month after saying she would fix this. I had to shake a lot of trees to get the agent to start reading email and returning calls. When she finally reached out she claimed she had fixed things - and at a better interest rate. When I got the papers to sign the interest rates and closing costs were MUCH higher, even though had I signed & completed the original paperwork for the loan they had agreed on. I was taking this loan out for a medical issue for my girl in need of pre-transplant surgery. Not only did the agent switch the loan terms, but this loan was supposed to be completed over a week ago. My rate lock has expired now, and I should never have turned down offers from more reliable & trustworthy agents. Do yourself a favor and go with someone else.