NBT Bank John F, Archbald

Been doing business here forever, removing all my money today. It's not a lot but I happened to log in today to see I was charged $10 a month for the last 4 months for "Inactivity" So I am done. ANY bank that has the balls to charge you a fee for anything is NOT a good bank. I have "inactive" accounts as they are described with online banks and a Credit union with NO fees ever. So I am finished with this bank. I will stick with online banks and my Credit Union. I stopped today to close my account and remove my money, the teller didn't ask why,. To me that's very odd, any business would ask why you were leaving. So I mentioned to her " I am closing it because for 4 months you have been charging me $10 inactivity fee, and I never received any notification via mail or email" her response was very uninterested, didn't care. She just said "You should have, here is your money, sign here" So take my experience however you want but this is not a good bank to do business with...

They treat me like I don't matter to them. Insignificant and I pay enough to get treated with respect.

poor. doing business with this branch since it was Pioneer American bank, and the original Carbondale Bank. manager treated us like we were criminals knowing we are stock holders as well. change isn't always a good thing when the little guy that invested his hard earned money that helped establish the institution gets treated like a stranger. sad to say now a customer at a rival bank that treats us like family. guess we're not wealthy nor important enough for NBT. you forgot where you came from and the people who got you started. shameful.