Navy Federal Credit Union W 18th St, Junction City

The tellers who we had the pleasure of working with while opening up a new account with NFCU for the first time on last week were very pleasant and we appreciate them for their pleasant customer service and helpfulness in setting up our banking needs. However the individual who was the first person that I encountered today, one week later at the same credit union should never be the first person one encounters upon entering this credit union or any establishment where first impressions matter. It was very clear to me that he (Terry) does not enjoy the work that he does supposedly assisting the customer and should NEVER be allowed to work with the public directly. I stopped in today because I had questions about a certain transaction procedure regarding this credit union and another item and it became very clear that this individual wasn't going to be of much help with the information that I needed at that moment from observing his responses and demeanor while responding to my questions. I am very aware that I could go online to NFCU to obtain the information online as I attempted to do so a few times on my cell phone prior to going to NFCU on today.(As we all know by now stuff happens with web links not working properly sometimes when one is searching online) Unfortunately the links to the information that I needed wasn't working at that time on my cell phone so I decided to go to the same NFCU to get the information I needed to hopefully make an informed decision based on the information that I received on today. After speaking with Terry and observing his lack of customer service and ability to be helpful in answering my questions and concerns, I felt like why should we want to do business here when they have this individual that lacks the skills to be working at an institution where customer service is very important to getting good customers and keeping them? One should not feel as if a person at a banking establishment or any establishment does not want their business based on interacting with them in the moment and after leaving feeling as if that interaction was a waste of ones time. This experience should be a pleasant one especially when one goes into said facility with a pleasant attitude upon arrival after the pleasant service we received just last week from other individuals we interacted with. How could the atmosphere drastically change from such a pleasant experience just one week ago? I'll leave that question to be answered for management to answer upon viewing their camera footage and perhaps they will observe what I am saying as this is probably not his first time interacting with their customers in a very unhelpful manner. I'm writing this review in hopes that Management will review their cameras and observe the mannerisms of those individuals who they place at their front entrance to assists customers upon their initial arrival to their credit unions, banking institutions or wherever first impressions matter to a business and only hire individuals who enjoy their work and make it know by how they interact with and how they assist their customers or potential customers especially at NFCU in Junction City, KS. It would be greatly appreciated. Thank you, From a concerned customer for other customers and potential customers for this business.

Great customer experience. Quick and easy to get an account set up. The app was easy to set up, as well. Worked with my fiance and I to get us exactly what we needed with the best option for our scenario. Easy to work with those from out of state. If you are looking to get away from banks and move to a credit union, I'd recommend Navy Federal.

The cashier rite as you come in was being extremely rude, which we have never encountered. Other than that love the bank.

Got shorted $100 when i pulled 13k, told them and they said u walked out the branch so its just a loss and all their"draws" were coming up right... Count your money your self before walking away from the counter or stepping out the bank.

I think Navy Federal is a quality credit union with excellent customer service. They have a nice app as well.

I will keep my comments to myself unless a manager reaches out to me but, I am very disappointed with the service I received at this branch and will not return.

We recently transferred to Navy Federal because their will no longer be co-op accounts accepted at Meritrust. So far we have had the greatest experience with Navy Federal and hope to continue our journey with them. Always helpful when I have went into the bank, also love the fact they have other similar branches that can help us with our needs.

Love the bank but needs more locations!!

I received poor customer service and unprofessionalism at this branch. I have never received this type of service with an financial institution. Will no longer be doing business with NAVY FEDERAL.

This bank is the worst ! ATM is always down, the staff is rude and very unprofessional. Tellers are not welcoming at all.