Navy Federal Credit Union Cheyenne St, Leavenworth

When requesting a line of credit increase on your credit card they make you put down how much you'd like. They're basically asking you to under bid or over bid. If you under bid I mean you're selling yourself short. If you over bid you're getting declined, hurting your credit and getting nowhere. That's bad member service. I have another credit card where they'll tell you how much they can increase you, heck even Nebraska Furniture Mart tells you how much they can increase your limit without putting you into that situation. Horrible NFCU. Now I regret switching over.

Even though the branch is 30 minutes away, 99% of my bank business is online. As an Army Veteran, I'm glad that I can be a member of both Navy Federal and USAA (their closest physical branch is 500 miles away).

Advertised 2.29 Auto refinance rates and gave me 10.79 on a late model used vehicle, sent me my transunion score via mail and it's a 739.. the surpevisor on the phone said loan officers don't speak with consumers and we don't disclose how you can get the rate nor how they come up with 10% then said that your score doesn't matter they base it off more than that.. I work with credit and not disclosing how you even offer that rate is a garbage way to say I'm not man enough to tell you sir. I will be reporting them and i hope no one has to deal with this type of service!

Wish we had one near Belton MO since there is plenty of Military out here. I drive an hour to go here as it is the closest branch to me. Never had any issues, I have always been greeted at the door and treated with respect. I get in, handle my business and I’m out. Everyone who has helped me out is quick and easy to work with. Never had to wait longer than a few minutes. All this makes it a bit better for having to drive out the distance.

I purchased a vehicle from one of there customers and it is like pulling teeth to get them to send me a lien release form. It’s almost as if because I’m not a customer of theirs I am pushed back. As a person who works in customer service this company has horrible customer service. I would never bank or do business with this company.

I had a problem with my online account, and the two people working that day made sure I was taken care of before I left. I did make a deposit while there, and it did take till the next day to be available to me, but they explained that before I made the deposit. All in all, the cashier and her manager were very helpful in getting things squared away.

I recently went through a crisis where I had my identity stolen and bank accounts cleared out. Navy Federal was nice enough to give me a claim reimburse me for my money but then 2 weeks later mid month they took money back dropping me negative in my account. Luckily I had $148 left in another account with them or so I thought a week after reversing the fraud claim they pulled that $148 and threw it towards the debt leaving me with absolutely nothing. They didn't call send a message give warning for either of these two transactions. It just goes to show they're all about the money they don't care about the customer.

For the most part the online part is awesome. However, what kind of bank doesn’t not accept coins!! I have a Change jar and was going to cash it it and deposit it into my account before vacation, only to find out the Leavenworth KS branch will not take coins unless they are rolled.. really? You’re a bank, that’s literally your job!

I've had a savings account with this bank since I was born and started a checking account when they opened the LV location. They have always been wonderful. They're kind and thoughtful and remember my whole family. I started a savings account for my son when he was born and a save first account. A credit union is the way to go and this is a great one!

Such an awful branch. I called to add my husband to my bank account. Member services emailed me the paperwork and said that as long as my husband signs it and I have his license I would be able to add him. I drove an hour here to add him to my account and get his debit card to be told that he has to be here. Well I wasn’t told this before. They said they can’t verify his signature. He signs the paychecks that currently go into my bank account. And I have his signature in front of me, and he offered to FaceTime me. Nope won’t help me. I will be canceling this account after 6 years. Ridiculous.