Navy Federal Credit Union Mall Ring Cir, Henderson

I have banked with Navy Federal for years starting in Washington and now in Vegas. Their call center is bar none the best but they also have wonderful staff at any of the walk-in sites. Highly recommend them.

The gentleman at the desk named "Dimitri" at the front Desk at around 4:59pm he called the lady standing at the counter a B_ _ _ CH. I really couldn't believe that he would use this type of language to a customer.

I went to the atm last night around 6pm in the evening to deposit money and I wasn't able to do to the fact that it was full which it doesn't make any sense this is not the first time that has ever happened they need to fix that problem and I wasn't the only member having that problem.

I used to drive out to spring mountain after work and atm wasn’t working - that was inconvenient after driving all the way out there because branch a couple miles from my home closed. Last time I drove out to spring mountain branch the atms were gone and that branch was closed. Now there is Henderson location atm which is out of service a lot and north vegas location which is too far so time to switch to capital one checking. Close another branch navy federal! Close em all!!

Like going to the welfare office. Always a line. People go to branch because conducting atm transactions elsewhere can take up to eight days. This was the case when I deposited $300 cash at a nearby credit union and experienced an eight day hold. Five day hold on a $75 check.

NFCU ATMs are one of the worst. Its either you can deposit money or you whole thing is turned off and we waste our time coming here. They need to get it together

I appreciate safety & security, but I do not understand why a photo ID is required to make a 1. Deposit into checking, savings, money market accounts. 2. Make a payment on a credit card.

The employees have always been efficient, friendly, and, patient. This branch follows the covid-19 guidelines with the line starting outside. Based on your type of transaction, you are directed to the teller or employee that can best assist you, bwhich is very helpful, especially when having a new debit card made. Incredible how that can be done in under 60 seconds! As long as you are in line before they close, they will let you in to complete your banking. If you qualify to bank here, you should! The benefits of being a Navy Federal Credit Union member are awesome!

I wouldn’t recommend. I specifically asked on the phone and in person before I joined if I had to pay off my other bank I was in a small collections with first and they said no (or else I would of paid it first and then opened an account), and once I opened a checking and a savings, 2 days later they froze my account. So now I’m going in circles dealing with this. Now that I paid off my other collection with BOA, early warning systems said that they do that to get customers. I don’t need to affiliate with a dishonest bank. Period. It’s unprofessional. So from experience, if you owe any other banks, don’t waste your time opening one until you pay it off. I just paid mine off with no problem and now I have to wait around 45 days for them to clear it and it’s not even a guarantee. Will be closing my account and looking elsewhere due to dishonesty.

Really crowded and had to wait outside due to them only allowing 3 customers at a time. Found out after my friend waited in line for me that I could have went right in as I am disabled. Teller gave incorrect information regarding the money order I was attempting to cash. She stated that the remainder of the funds wouldn't be available until Wednesday ( it was Monday early afternoon) and they actually they actually were available after midnight. Makes me wonder if I had asked for a manager if they would have been available then, as it was a money order ( although a personal one from a friend's account)