Navigator Credit Union Schillinger Rd, Mobile
+1 800-344-3281
http://navigatorcu.org/schillinger-branch
2515 Schillinger Rd S, Mobile, AL 36695, United States
Navigator Credit Union Reviews
R
I made purchase online with Wal-mart and shipped to a different address so fraud systems service sent a message for me to contact them to verify the purchase before it was processed. Awesome!!!!!! Thanks for watching my back. I need all my money I can save its going to a lot of $$$ to get to 2024 in one peace
Russell, thanks so much for your feedback! We aim to do our best to protect our Members from fraudulent activity. It means a great deal to receive this positive feedback and be so appreciated. We love our Members!
A
When I first started banking here, the customer service was decent. lately these people have really been starting to tick me off with lack of condtincy in the implementation of their policies. I recently deposited a large check, and despite being told some of it would be available by today, the entire check is still on hold. In the past, a portion of it would be available the same day I make the deposit. I'm ready to switch banks at this point as I feel like customer service here either doesn't know what they're doing,not I'm being lied to.
We deeply regret your unsatisfactory experience and will look into the situation. Thank you for taking the time to share your opinion; we hope to restore your previous level of satisfaction and continue to be of service in the future. If there is additional information you would like to share to assist us in our ongoing efforts to improve, please email [email protected].
D
Very friendly teller. Quick in,Quick out. Just great.
Doris, we really appreciate you taking the time to share this 5-star review! We are grateful for your feedback and will continue working to exceed expectations.
R
Three years ago this was the best CU around. Over the last two years thats changed. They've mismanaged their covid response to the point where branches are suddenly closed the app is slow , no telling how long itll take w charge to clear or what your actual balance is. Ive taken out a loan with this bank and payed it off but I get no preference or better rates. We are done.
Thank you for your comment. We appreciate your long standing membership at Navigator Credit Union and regret you feel this way about your recent experiences. We strive to provide excellent Member service and take your feedback to heart. COVID-19 has presented some significant challenges to the banking industry, and in the interest of the health and safety of our Members and Team Members we have at times closed our lobbies to walk-in traffic. However, our Branches have remained open throughout (with the exception of one of our four Mobile Branches which is temporarily closed to allocate resources in other ways to better serve our Members). We'd welcome the opportunity to review the issues you've raised to work with you to correct them. Please consider giving us another chance to continue as your not-for-profit financial institution by sending an email to [email protected] so our Member Service Team can assist you. --- Our Branch Manager would welcome the chance to speak with you. Would you consider sending contact information to [email protected]?
J
This bank is all around best customer service and all around great team more than anything and my personal opinion goes they're awesome Thanks Navigator!!!! 😊 😇😊😉🤗🤑
Jim, thanks so much for the terrific review! We strive to deliver excellent service, and it means so much to hear from our Members when we have. We're looking forward to seeing you again soon!
s
I love my Credit Union! Everyone is always so friendly and helpful! Never too long of a wait, but, of course this depends on time, day, time of month, etc... Usually more tellers if it is a busy time. There are lots of benefits to being a credit union member! They have 2 loans every year that are super easy to get because you are pre approved when they offer it to you. All you have to do is sign the paper and turn it in. Basically states you will pay it and the small interest rate back. That's it! A simple 10 month payment schedule. Usually in your savings account by that night or the next day! Love the ease of that! This also betters your chances of securing any other type of loan with them and benefits your credit score.
Thank you for your 5-star review! We strive for excellence in Member Service every day, and it is really special when our efforts are aknowledged in this way. We appreciate your helping us tell the credit union story and look forward to continuing to be your preferred financial institution.
T
Jalexus was very professional and well mannered to a customer who felt that she was skipped. As a customer myself she proved that she cares and loves her job despite the adversity that was brought to her today. Thank you 11-1-21
Tadarian, thanks so much for your feedback and sharing this experience! We aim to provide this kind of service every day, and it means a great deal to receive this positive feedback. We love our Members! Thank you again for your kind words and business!
J
Just had to wait 30 minutes to make a deposit because there was only one teller that could make a co-op deposit. Both tellers had an attitude. Completely uncalled for. I will definitely plan to drive out of my way to use another shared branch. I didn't have an attitude, and theirs was completely unnecessary.
We deeply regret your experience rated as one-star; Member satisfaction is a top priority. Would you be willing to provide additional details to us at [email protected]? We'd like to follow up and ensure your future interactions with the Navigator Team are much more to your satisfaction.
D
RUDE!!!! Walked in, where 4 employees were gathered together talking and as soon as they saw us they scattered. NOBODY said anything to us for a few minutes! Finally the lady at the car window turned around and asked if we had an appointment. Ummmm how about “how can I help you?” Told her we were there to deposit a check and then buy a CD. She told me I didn’t have an account and brought the check to me. Me, getting more irritated by the second told my husband, he needed to handle this. So he tells her the same and she says ok. Granted, he is the primary on the account, but we have 3 accounts with Navigator and NEVER have I had to have my husband deposit MY money for me! What are we, stuck in 1920?! We will be pulling our accounts from Navigator and as soon as the CDs mature we will go elsewhere!
Thanks for taking the time to write a review. We're so sorry you were not immediately offered a friendly welcome to our Schillinger Branch and then were made to feel your business was not appreciated. We want you to know we'll be passing your comments on to Branch Leadership to make sure your voice is heard as we continue to improve. This is not the Member experience we strive to deliver and hope you won’t hesitate to reach out if there’s anything we can do to make this better.
O
I wanted to open a bank account. 15 min I was sitting in their lobby with 2 boys, and noone came out to greet me. Well, will go to another bank. Poor customer service.
Member satisfaction is a top priority at Navigator Credit Union. We regret the experience which led to a 1-star review, and we'd like a chance to follow up. Would you be willing to provide additional details to us at [email protected]? As a member-owned, not-for-profit financial institution, Navigator offers higher savings rates, lower loan rates and fewer fees. We'd like to be there for you and your family in the future! We reached out to the Branch and have this additional reply: “I’d like to personally invite you to come back to Navigator’s Schillinger Branch and give us the chance to meet your financial services needs. I recall your visit on a particularly busy day and wasn’t able to conclude serving others in time; I was disappointed to see you leave without opening an account. Navigator has much to offer, and we welcome the opportunity to make it right.” ~ Kim, Schillinger Branch Manager
Nearby Loan Stores in Mobile
FAQs
1. How Can I Contact Navigator Credit Union?
You can give them a ring by this phone number +1 800-344-3281. Or you can search for their website and fill in the request form online.3. How to Get a Loan at Navigator Credit Union?
You can search for their website and fill in the request form online. If you are looking for payday advance loans, you can turn to iPaydayLoans for more details.5. What Can I Do if I Can Not Afford to Rapay My Loan?
Kindly communicate with your lender if you are likely to fall behind on the monthly payments. Different lenders have different standards to deferred payment. It is advisable to read carefully before signing the loan agreement.
2. Where Is Navigator Credit Union? How to Get There?
Navigator Credit Union is located at 2515 Schillinger Rd S, Mobile, AL 36695, United States. Just take a look at the map and locate the easiest way to access it.4. Is Navigator Credit Union an Agency or a Lender?
Navigator Credit Union is a Credit union. To make things easier, iPaydayLoans allows you to access a large pool of honest lenders over the internet. You can check out our platform to secure a small personal loan with no credit check.6. Does Navigator Credit Union Offer Loans With Bad Credit?
Yes, but if you want to get approved for a bad credit loan, iPaydayLoans is here to help! Just turn to our online service to get a personal installment loan even with your low credit scores.