Nathan Ward American Family Insurance N Madison St, Raymore

Dealing with this TEAM at American Family is a true blessing! They are always prompt, extremely customized in providing tremendous customer service and knowledgeable with all the policies! Plus they saved me hundreds of dollars vs. the other home and auto insurance company I had been loyal to for years! Now, loyal and most satisfied with this agency! Blessings to all!

We have been a customer of American Family for a few years now. Deanna Sunseri has been so wonderful to work with. She takes care of all our needs quickly and efficiently. We would recommend her and the Nathan Ward agency to anyone. You will be in good hands.

We have been with the Nathan Ward agency for many years. The reason is the outstanding service that they give us every time we need them. Coverage is generally the same with all agencies but the help and advice we get here makes all the difference.

All of my interactions with Deanna have been wonderful! She is always helpful and friendly when I've needed to file a claim, or just have questions about my policy.

We have been with this company somewhere between 4-5 years. We have used them for our auto, mortgage and now renters insurance. We think the rates are very fair for the coverage and customer care you receive in exchange. Every time I needed to have the details of coverage explained to me, or help when there was an issue with a vehicle I was able to speak to kind, patient representatives from their office. I have met Nathan, his wife and teammates, Robin and Deanna in person. They would not likely recognize my face or voice, since I’ve only been in the office two or three times. However, they respond with so much genuine care, attention to detail, timeliness, and excellence. They are all just as kind and hospitable on the phone as they were the first day we signed up for insurance coverage 4-5 years ago. I am very satisfied putting my business in their hands.

We’ve used Nathen for our agent for over 10 years now and are so satisfied with their services. We have had a few claims with absolutely no issues! Deanna and the rest of the staff have been so helpful! I recently called to ask about getting a discount for having hail resistant roofing. She managed to get the discount backdated to when the roof was installed which got us almost $400 credit!!

We’ve had life insurance, home insurance, and car insurance through them for the past 11 years. Deanna has always been available to answer my questions and share her knowledge with me about what is the best decision for coverage for my family. You’ll be in good hands with this agency.

Nathan and his staff have been doing an outstanding job of providing all of our insurance needs for well over 15 years, and although their rates are quite competitive, it is the prompt, professional and friendly “hands on” customer care that we appreciate the most!

Agency So friendly and helpful. Anytime I need documents like for purposes of loans, taxes, or print, I just call and they email them. Also, I have had to a couple of claims and what I thought was going to be a disaster turned out to be a blessing in disguise.

Our family has been with Nathan Ward American Family Insurance for over 20 years with many different types of policies from auto, home, life, umbrella liability, to supplemental health insurance policies. The level of service and professionalism that we receive from Nathan and his team are outstanding. We receive excellent coverage with great combined policy pricing discounts. We receive offers all the time from other insurance companies, but I have never even considered changing from Nathan and American Family. I worked with Karrie today on auto insurance on a new vehicle, and she was able to do everything so easily and provided me options to consider. She is a true professional along with the other people that I have worked with at this agency over the years.