Napleton's Valley Hyundai Ogden Ave, Aurora

I have been going to this dealership since 2014! I have had many cars from there and they are the best! The staff and management are super friendly and easy to talk to. Service is even amazing too. Anytime I had a problem with my car I was able to get in right away! They have great deals and always willing to work with you! Our car salesman name is Joe Williams go to him if you want a great car salesman!!

My wife and I had the pleasure of working with Giovanni to purchase our Palisade. We absolutely loved the car, knew exactly what we wanted to put down and how much we wanted our monthly payments to be. Giovanni made sure to hit both those numbers so they made sense for both sides. We couldn’t be happier with the service or the car. Highly recommend for professionalism and stress free discussions. Also Beth made the mountain of paperwork as enjoyable as possible. Great from walk in to signing. Thank you all!

I am so thankful and happy to have been helped by Selina! She is amazing and worked with me to get my dream car! I absolutely love my new Nissan Rogue!

Elizabeth made the car buying process much less painful. She was there for every step of the way and catered to my families every need. She went through everything in great detail and made us feel very confident and comfortable in our purchase. We were out of the dealership in reasonable time very happy with our experience. It was time very well spent and I would recommend Elizabeth to anyone looking to have the best car buying experience possible!

This was another wonderful experience at Napleton. I've worked with Dion and Stephanie. Both are amazing, but this review is specifically for Stephanie. she was wonderful, very thoughtful, and made very good suggestions to accommodate all of our needs. She was knowledgeable about each vehicle we looked at. Stephanie even test drive a few prior to us coming in, and discovering one of the vehicles of our interest needed a bit more work, and she caught it excellent sales rep. The location is amazing; they give snacks and bottles of water and coffee. All the staff was very helpful and knowledgeable about anything.

Trading my car here was the best experience! Jordan helped us and was the least salesman like salesman I've ever met. He was helpful at getting us the price we wanted and was very friendly all around. I'd recommend anyone wanting to buy or trade to come see him.

I visited Napleton’s Valley Hyundai because my check engine light came on. I called for an appointment and was concerned about if it was safe. Before I even made an appointment, they gave me a service rep Mike to speak with to discuss the situation. Then they transferred me to Fernando in scheduling who was very helpful and understood the stress I was going through with my car repair situation. When I arrived for the first time at Napleton’s Valley Hyundai, I was greeted by Mike Manning who welcomed me and also understanding of my situation. While I waited Mike communicated with me as things were happening. Very polite and explained things so I could understand. I did have to return the car the next day, but Mike made arrangements so I didn’t have to miss work. I understand that when a check engine light comes on- it’s like going to the doctor with a fever. It could be 1in 1000 things. Everything is good now with my car. Thanks for such great customer and repair service!!!!!

Elizabeth at Napelton Hyundai was the most honest and respectful automobile sales person I’ve ever worked with. She was very patient as I could not decide between two vehicles. There was no sales pressure from her or her manager Joe. I felt at home at this dealership and especially since I was dressed very casual not looking as if I could afford the cars I was looking at. They still took the time with me and treated me as if I was already approved for the loan. I really appreciated the way I was treated and would purchase another vehicle from them.

Had a great experience when I had to come in for two recalls on my Hyundai. Mike Manning was fantastic and was very kind throughout the entire process. Called me a Lyft back and forth so it made it very easy to leave my car for a few hours, go back to work and then return later that day at my convenience. Everything was paid for and it made the entire experience 100% better. My two recalls were resolved so I don't have to worry. Thanks again!

Their reputation and service are impeccable. I am always treated with respect. The service counselors are knowledgeable and courteous always. I sing praises to one gentleman in particular, Dennis, who was so attentive to every detail of my vehicle and followed up until my Sonata was ready to go home. Napleton dealerships mean the best quality and best workmanship for your vehicle, from a totally satisfied customer. Carole

We had a wonderful experience at this dealership. They were transparent and straight forward. We didn’t feel pressured or obligated the entire time we were there. Would highly recommend Stephanie in sales she was extremely helpful and honest. Also Mike in finance made our transaction very smooth and quick. We really enjoyed doing our purchase with them.

Kudos to Dominic and the service team! I came in with an issue with my car’s hardware and they fixed it right away. Even though I did not purchase the car at this dealership, they welcomed me and were very courteous and professional. They have earned my business from this point forward. Many thanks!

Stephanie Long was absolutely amazing and worked with us and our budget. She was extremely reasonable and very honest with us. I don’t usually recommend salespersons, especially after just one interaction and my recent experiences with many of them, but I would definitely recommend working with her if you go to this dealership. 5 out 5 stars!

We are in the market to upgrade our SUV. Stephanie spent the afternoon with us letting us test drive a variety of larger SUVs. She was aware we were not intending to buy that day and still gave us just as much attention, making sure we understood the vehicles we were looking at. She never tried to pressure us to make a purchase that day which was so appreciated! It was a very positive experience and as we get closer to making our purchase, we intend to come back and do it with her.

Selina Espinal has been the best since I’ve been in the market for a new vehicle. She is very genuine and detail oriented. You can tell she’s very passionate about what she does. She was more than willing to help me find the best vehicle, specifically tailored to my needs and helped me explore various options for financing. Any questions and concerns that I had she was willing to listen and quick to answer. Definitely will be coming back and definitely recommending Selina to family and friends who are in the market to purchase a new vehicle.

If you’re looking for a car… look here! Service is great and they are always working around the clock to help with all your needs. Make sure to ask for Lucero (Lucy) as your sales rep! She is so sweet and will do what she can for all of your needs. My family has bought two cars through her. The service she provides is great!!!

Took my car in for a brake job. My service tech was Adam Gilliam. Adam did a fantastic job explaining what needed to be done and why. He kept me informed the entire time my car was being worked on. There were no surprise costs and the job was done in a timely manner. I would highly recommended this facility for the quality of work and the professionalism of the staff.

Customer service at Napleton’s Vally was outstanding! Joe Williams was extreme helpful today and met all my expectations. This was my first car purchase and he was super patient and ensured my needs were met throughout the entire process! Amazing service and I look forward to returning for my next purchase! Thanks Joe!

After testing the car we wanted at two other locations, we ended up purchasing from Napleton with the help of Jose Serrano and manager; B. Anderson. We started the experience with a fairly major miscommunication, but Mr. Anderson and Jose made all the efforts to accommodate us which led to a successful purchase. We left the dealership that day with the correct car we wanted, but with a couple optional items missing due to stock. These items were promptly resolved within the week. The thing that stood out is the responsiveness, atmosphere, down to the other customers. My 2 year old was there with us for 3 hours was happy and Jose was extremely patient. Debrah handled the financing swiftly and provided everything clearly during the process. Coming all the way from the city, it was worth an hour drive for this level of service and experience.

Jason is very helpful and experience service advisor. I really appreciate his assistance in coordinate with the repairs of my car after crashed. Also, he is very helpful in arrange a rent a car during repairs of my AC sensors. Grate to have him at Napleton Hyundai.

Showed up for my service appointment with John Pearson at 8:30 and he got me right in. I needed shuttle service and he had a ride for me in 5 minutes. Called me earlier than expected and took the time to go over maintenance recommendations and pricing. Interestingly enough, the prices were more than fair and all my services were done before I expected. I never had to wonder what was going on as I was given updates without having to ask. Everybody was very friendly and John knows his stuff. Highly recommend you ask for John Pearson should you need anything.

Luke Skwiot was our salesperson and our experience with him was excellent. No pressure, very knowledgeable, made good suggestions. Love the new Tucson that we purchased. However, I was disappointed that the dealership management excluded Luke from the negotiation of the final price. His suggested price was ignored; I believe his input would be valuable; it impacts his commission so he should have a say. To establish a relationship based on trust with the salesperson, only to have that discarded in setting the final cost of the car is, I hold, inferior customer service. We still finalized the deal, but it was harder, took longer, and was frustrating at times without Luke.

Jose Serrano was so helpful with the entire process, making it so quick and easy for me!! He was so sweet and patient with me. I appreciate how professional and knowledgeable he is. Jose was able to answer all of my questions and concerns. I definitely recommend him as your Sales Consultant!!

John Pearson was very helpful today. He explained the complexities of the maintenance plan I have on my Tucson. It turned out I didn’t need an oil change yet, but took care of a recall issue. I always appreciate clarity when it comes to car repair and maintenance. Thanks, John!

Joshua Romero was THE BEST!!! Polite and patient. I’m coming out of a bad situation in my personal life but he still worked with me to get me what I needed!!! This is my first dealership and this is the second car I’m getting from them! I live in Chicago but it’s definitely worth the drive to work with them. I don’t think I’ll ever see another dealership besides this exact location.

If you're in the market for a new or used vehicle make sure you go see Joe Williams. He's extremely professional and his service was superior to other sales consultants I've dealt with in the past. I can't say enough about how great he made our overall buying experience. Thanks Joe.

I bought a used car almost a year ago here. It was advertised at a certain price. When we went to talk to sales they told me they had mandated add ons such as a lo jack type system and wheel protection that I could not take off ( I did not know this was illegal for them to do at the time). I negotiated the price down a little but did not want these items. Little did I know they were further padding some additional cost to me when I went to meet with the sales manager and I thought everything was matching the prices I had talked about with the salesman. A day or 2 later I was looking over the paperwork and realized they had overcharged me to the tune of around $1,500.00. I immediately drove to the dealership and was met by a manager at the door. When I told him I wanted to talk to the sales manager he asked what about. I told him and he asked me if I had signed the contract and said it really didn’t matter what all the negotiations were up to that point I signed with the sales manager. Well I met with the sales manager in a little bit and told him what happened. He immediately blamed the salesman and said he just worked up the final contract. My savings grace was the salesman’s notes were in the file and matched what I said. The sales manager apologized and took the extra money off the contract. Had I not been persistent and caught them in the act it seems this is a very common scam they run based on the daily herald article I read today that they settled a lawsuit alleging the same type of behavior. BEWARE!!!

Luke did a great job pointing out all the new features of the Tucson (I was trading in my 2020 Tucson so I was familiar with the quality of a Hyundai). He also understood my price point and made sure I was able to get a great deal. I would definitely buy another Hyundai from Luke and Napleton's Valley Hyundai!

Joe Williams is our only guy we come to see when we need a new (or used) vehicle. He understands our needs, what's important to us, how to stay within budget and offers his genuine advice on reliability and other factors when considering used cars (he's also a former mechanic). We've bought 3 cars from him the past few years, two used one new. Joe takes the necessary time to work with financing as well to make the deal possible and is honest, thorough and hardworking. Thank you for your help & guidance, Joe!

Excellent…definitely 5 star. Gilbert at Napleton Hyundai in Aurora, IL was very knowledgeable, friendly and professional. He definitely made the purchase of my new vehicle pleasant and affordable. I couldn’t ask for a better experience!

This place is the Real Deal no pressure Car buying. My sales person Wilson was very professional and knowledgeable throughout the whole process and the reason for the 5 star rating. A special Thanks to the general manager Jason for his flexibility and openness in getting the deal done...

Mike was professional and thorough. Brought my Santa Fe in for a recall. Check in process was quick and easy. Work was completed in less time than quoted. My car was returned to me freshly washed! Mike even walked me to my car to make sure everything was satisfactory!

We are so happy with our recent purchase at Napleton’s Valley Hyundai for my son’s first car. He will be off to college soon and we wanted him to be safe on the road hence we chose hyundai tucson. We are so pleased with the service we receive from the dealership especially JAY, our salesman as he made the process easy and simple. He was very attentive to our needs and is quick to respond to any concerns. He is also very good with follow ups, Overall we had a wonderful experience. Thank you so much.

Josh was exceptional with his customer service. He didn't pressure us to make any decisions that we weren't ready to make and helped us navigate buying a new vehicle in today's environment. Highly recommend seeing Josh if you are looking for a vehicle.

Lauren was so very helpful. She showed me everything I could want to know about my car. I am so grateful for her and her incredible knowledge. The dealership is very lucky to have her. What a great experience!!!

Great place to buy a vehicle. Selina really helped with the process of purchasing our new vehicle. This women definitely deserves all the vacation time she requests. Definitely will do business again if she’s in a good mood from that vacation she takes.

Our family worked with Marcus. He is incredibly professional and helped us find a Kona that met our preferences. He communicated well and made sure we received all requested info in a timely fashion. The Hyundai Valley team was respectful during negotiations and during the entire sales process. If you are shopping for a Hyundai and can appreciate great customer service, look no further than Napleton Valley and Marcus.

Stephanie was great to work with when we purchased our 2022 Palisade Calligraphy. She was very friendly, personable, knowledgeable and worked with us to get to a deal we could agree on. I would highly recommend Stephanie if shopping for your next Hyundai!

Abbas did an awesome job. I really appreciate the way the financing went without destroying my credit. He was very knowledgeable about the cars and answered all questions without hesitation. Thank you

My experience with Lucy was great. She worked with the budget I had and did her best to get me the best deal. She was extremely polite and patient with me and left me very happy with the deal I got.

I've had a wonderful time at this dealership. I gave Joseph Honorow, the sales consultant that helped me, exactly what I was looking for in a vehicle and he showed me two seperate vehicles that were near perfect to what I needed. He was a tremendous help with the process that followed. As a first time buyer, I was uninformed on certain subjects, and he was able to provide information clearly, which gave me a better understanding during the process. The general manager, Dmitry, was also a great help by ensuring all of the paperwork was a smooth process and was also able to answer any question that we had.

Trustworthy dealership with great staff and technicians. They informed me right off the bat that I'd have a 2 hour wait due to technicians calling in sick. No problem for me.. Done before promised, all to my satisfaction.

Napelton Hyundai was great! Everyone was friendly and eager to help. We’ve been to many dealers, this was by far the best. We highly recommend Stephanie, she is super efficient and very respectful of your time and opinion. What a breath of fresh air both Napelton and Stephanie were!

My overall experience was great. I bought my first car at this place back in 2008. While the name has changed and the sales person who helped me was different, the experience didn't disappoint me. Giovanni, my sales consultant, was very nice, listened to what I think was important to me in the purchase, he explained all the main features of the car very patient while being very respectful and courteous. My car arrived on the date expected, which was a big plus in the market we currently are. They kept me updated on the time. Everything run absolutely very smooth. I highly recommend Napleton's Valley Hyundai, Aurora, as well as Giovanni Gonzales as sales consultant. Thank you.

I was going to come in to use this dealership but after reviewing literally the most recent reviews from today, I cannot risk this. It’s my hope I can trust my local car dealerships but none have reviews I want to trust! Now I’m driving 40 minutes to Chicago to buy from an actual reputable dealer.

Very happy with the service. We mistakenly brought our car the day before our original appointment time but Mike was nice to take out car for the service and requested the shuttle. Everything was completed. Thanks!

My sales person, Gio. was awesome. Walked me through the whole process gave me a nice trip with my new vehicle, a Tucson which I am really looking forward to driving for the next few years. I would recommend Napleton’s Valley Hyundai to anyone.

Great experience buying our car with Josh. Made my birthday wish come true! Thank you for everything! We will highly recommend you to our friends and family!

Terrible experience with this dealer.I made an appointment a night before to see one of the Elantras that they had for sale.Offered them 1000$ deposit just to hold the car for me They said they don’t take any deposits it is OK understandable…. When I got there next day my car was sold already!!! I was very disappointed. However they offered me a different car, similar to what I had a little bit cheaper in red color.I test drove it .We went inside to see the numbers and the numbers ware shocking .. Car had mark up price plus other unnecessary staff that they make you to pay for it . I will attach the picture and you make your own opinion about this. My conclusion go buy BMW or Mercedes for money that you have to spend for Hyundai here .

My wife brought my vehicle in for service a few days ago and had a pleasant experience with Edwin D. I have to mention and give credit when due, being in customer service most people only leave reviews when things don't go their way so I want this individual to receive recognition. Definitely will be returning maybe even check out there Sales Dept.

Dealership looked good up front until time to seal the deal. Major hidden fees on the final invoice. Was able to get two maintenance pkgs removed, but Dion refused to remove the substantial lojack fee which I did not ask for nor want. Claimed it was installed on vehicle so therefore I has to pay 989.00 for it. It was not listed as a feature. Dion was very high pressure, would not listen to me nor take no for an answer. He got flustered and became insulting and started degrading at the end. I wasted all day thinking I was buying a car from a reputable dealer.

Joe Williams was a fantastic sales consultant! Joe was honest and made me feel very comfortable during the sale. Definitely go see him for your next vehicle!

Brian Anderson and Lauren Z. were a joy to work with! If you want quality customer service go see them! I love my new Tucson and would recommend Hyundai and Napleton's Valley Hyundai to everyone.

Came here on my daughter’s recommendation and her past experience; hard to imagine that hers was better than mine! With the excellent service delivered by Jordan and Jason, this purchase I’ve dreaded has been a true pleasure and I feel great driving away in my new vehicle.

My mom went in for servicing and was assisted by Eddie Dumas. He was very professional, attentive and patient. Excellent customer service. It was a pleasure for her to discuss her vehicle with him as he helped her with some programming.

I been coming to Napleton’s Valley Hyundai in Naperville for quite some time now. All staff have been extremely nice and helpful. One sticks out in particular he has been extremely helpful and courteous always answers my questions and has guided me through all my car needs and services. Mike M thank you! 👍🏼

Definitely want to give a five star to Jordan he was my mom‘s salesman when she bought her car there we went back there I had bought a Tucson my husband bought a Santa Fe he takes his time with you and is very detailed showing you how to use your new Vehicle, I couldn’t ask for a better sales person to work with . he is always a phone call away if you ever need anything I highly recommend him Thank you Jordan for everything

Joe Williams was great to work with! He made it an ease to buy a car and was extremely helpful/knowledgeable. Overall a really great experience and I highly recommend! Look for Joe!

My service person ADAM IS THE BEST for helping me on short notice with my engine light and other concerns the wait for my Tucson was bit but totally worth it bring a book and have a sit the people are so friendly, place so clean go take a stroll look at the cars. This is my go to place from now on!! Thanks again ADAM!!

I bought today a genesis 2022 Napleton Valley Hyundai and Genesis GV 80 . I recommend them for everyone to see Joe Williams. This guy was perfectly working and super friendly , he's a super salesman I can't put 100 stars because they only let me put 5. Excellent salesman.

The best experience ever! Selena Espinal was so kind and helpful. Selena was also knowledgeable about the vehicles which is a plus. I am satisfied with my selection of Santa Fe Hyundai. This is my second purchase here.

Stephanie was so easy to work with and made a stressful situation much more enjoyable. She was great a listening to my concerns even before I arrived at the dealership and sent my additional videos and pictures of the car I was looking at. Above and beyond other locations and salespersons. Thanks guys, loving my new car!

John, my service rep, provided personal, clear, organized and quality service. I felt like my interest was in the forefront the entire time. And I received my vehicle in great shape. Thanks John!!

If you ever have the pleasure of getting a vehicle from Napleton hyundai Aurora, do your self a massive favor and ask for JOE WILLIAMS!!! Other than getting the car itself, having his assistance will be one of the best decisions ever!! I’ve had the honor of purchasing not one, not two, but 3 new and used vehicles with the help of Joe over the years and I couldn’t be happier. Joe isn’t just going to just sale you a car, he’ll make sure you and your purchase are provided the best care. Joe consistently goes above and beyond with his customers. During my most recent visit, Joe contacted me prior to keep me informed with any and all additional updates regarding my car of interest. He would advise me of any models that would arrive that meet my criteria, provide cost updates and general info on each car. He also went a step further and provided me pamphlets with additional information id requested. Joe not only helped me get my dream car but showed me many others that fit the bill that I didn’t know I would be into! Before my arrival he prepped each car for test drives, already had them pulled up to the front entrance AND personally washed each of them! And he made sure to offer us drinks/snacks upon arrival, making us feel even more at home. When it came time to talk numbers, Joe as always pulled every string possible to keep me in line with my request. Even getting further assistance from the general manager AL Abbas so that we would not only get the deal done, but that we’d get the deal done to my satisfaction! He also work the wonderful Deb in finance to help get me the best warranty’s and rates! After purchase late into the night he still assisted me with transferring all my belongings to the new car, made sure to add my custom plate trim and get this, he even left me a hand written PERSONAL thank you note on the dash of my new care which literally brought me to tears because of the thoughtfulness. And Joe always calls after purchase to ensure I’m still satisfied with the vehicle and just doing well in general. I should also mention that any time I’ve ever had any inconvenience or needed assistance Joe immediately drops everything and instantly get it’s handled! Same goes for Al, and Jason in Sales! Folks, when I tell you Joe Williams is exceptional I’m not exaggerating! Please request his help if you visit Napleton Valley Hyundai in Aurora I promise you won’t regret it! And again, a HUGE personal thanks as well to AL the GM, Jason from sales, and Deb in finance and Kyle K, this team together made the impossible possible. Without their help none of this could have gone as swiftly. I am forever grateful to be apart of the hyundai family, and it’s just that, a family. I don’t even feel like am at a dealership whenever it go. It always feels like I’m just visiting with friends and family. They are the only place i will purchase a car from. I have been going to this location for over 6 years and I’ve had the pleasure of purchasing 5 vehicles and multiple trade ins. I’ve even gotten my family on board, and they are too proud hyundai owners thanks to this team. I love this place and the staff. All the time I say, if Joe Willams and Al Abbas ever relocate SO WILL I you have my loyalty forever thank you gentleman for everything you’ve done and continue to do! :)

Joe Williams was a great guy to work with! Very knowledgeable and honest! He spent a lot of time with me and my family over several days and we really appreciated it!

Selina was absolutely amazing made the car buying experience the easiest and less painful experience ever. She is a girl who loves her job and it shows! If you're going to buy a car I suggest coming to her!

Last time I went to Napleton, a really knowledgeable and nice employee (Selina Espinal) helped me get the best car I've ever had. I've always had to struggle with older used cars that don't last long, but with her help I was able to get a car that is safe for my family and I, affordable, and looks great! I'd give my experience 10 stars of I could.

I am so grateful to have purchased a car from Napletons valley Hyundai. On July 03 2021 i drove from Chicago to Napleton to test drive a 2012 Toyota RAV4. Thanks to Katia for assisting me in my journey to purchase the vehicle and to big joe on making sure I'm not leaving without a smile and a car . Both of them were very friendly and helpful, my thanks to them. The environment here is very friendly nothing but good vibes. So happy I made one year driving my 2012 Toyota RAV4, happy with my purchase and excited to still drive my vehicle. The Service depart are also very friendly and helpful. Theres nobody you can trust more than these license mechanics. I've come here to do oil change's on my RAV4 and tire rotation. They'll take great care of your vehicle they even wash your vehicle after the service. I was surprised when I saw my car all washed up, I really appreciate them and handling the job. I am really happy with this dealership, these people are very good people. I am really glad I've came here.

This dealership sales is one of the worst and most dishonest dealership I have ever seen. In their website the MSRP was published as 30k and when we went for making a deal, he is showing the market adjustment of 7k$ additional. When we asked for that, he is saying everywhere it’s 10k more, we are only asking for 7k. When we wanted to walk out , their sales Manager was trying to show some trickery numbers and trying to make us sign the deal. Sales Manager Jason was pushy and rushed us to sign the deal without even being transparent about the numbers. At one point , we were kind of scared by the way he behaved with us. Beware of this dealership.

Selina is a real asset to the sales team! She gave numerous updates and went to bat for us to get the best deal! Definitely recommend her for your next purchase.

I absolutely loved stephanie not only did she get me into the car I wanted, but knew not just stick me in anything on car 2 I said yes and the process was so easy, long, but easy. also farris is so kind as well. I will be coming back when i decide to buy a new car again. thank you again stephanie and farris you have made my month that much better!

Came in without an appointment for a tire pressure light, John told us about 2 hrs. Less than an hour later John was taking us to the cashier and we were done. Great service !! will definitely be back

Had flat repair done. Jason at service was great, he took the car in and fixed the flat in no time, class A service, pleasure to do business with. Very professional attitude.Thank you Napelton Hyundai

I had a pleasure working with Stephanie and Brian in sales! Very honest and professional. When there was a delay getting my new car, which wasn't their fault, they were nice enough to provide me a free rental until my car arrived.

This was my first service on my new car. It was a great experience all around. From the reminder to schedule to have a clean car delivered back to me on time! I was especially impressed with level of communication by the service folks. Kept me informed along the way. Class act.

Everything went quite well with my visit at the dealership while servicing my car with Edwin. There were no major problems at all, I have no suggestions for improvement.… Job well done Edwin! Thanks for the Friendly and Fast service.

Joe Williams was our sales rep. He explained everything thoroughly and was very kind and we felt no pressure. I would definitely seek his assistance in the future.

This dealership is price gouging. Called to tell.me a long awaited delivery is expected. Told me openly that they charge 15% OVER MSRP plus added fees and accessories I don't want. Keep it youre greedy, and shady. I wouldn't trust you for anything.

I worked with Mike and Darek my last few visits and both have been very professional and I confirm customer satisfaction with them. I have no complaints for either of them. I will continue to work with them as they have made me confident and comfortable with visiting Napleton Valley Hyandai for services. Good job guys!

Stephany Long made my car purchasing experience very pleasant! She put in a lot of work to find a right vehicle for me. Very easy and pleasant to work with and all transactions went smoothly. Will definitely go back for another SUV some day!

My family has had a horrible experience with this dealership for the better part of a year. My father purchased a Hyundai Sante Fe from this dealership 4 years ago. A little over 9 months ago the vehicle began burning though the oil very quickly, well before an oil change was due. We took the vehicle in to Napleton Valley Hyundai dealership after our personal mechanic suggested it might be a faulty motor and it should still be under warranty. The Service Center initially said they had to do a 2 part oil change/test to determine if the issue was the oil/motor. They failed to inform my father that he was going to have to pay for these oil changes, nevertheless, he did pay. He was instructed to return after so many miles so they could check the oil level and run the test again. When he returned for the 2nd test, he was told that they actually needed to run this "test" three times and that he would need to return once more to have the oil changed and levels checked. Each time they changed the oil, the vehicle continued burning through it at a faster rate than normal. My father checks the oil level after every oil change and realized after the last oil change about a month and half ago, that they overfilled it. Well, lo and behold, upon his return yesterday they informed him that the vehicle passed their test, and because it still had enough oil, they would not be honoring their "powertrain warranty" and replacing the motor on the vehicle, despite the fact that the first 2 times it failed the motor oil test and there was hardly any oil left when it was checked. So that's two failed tests, and 1 "passed" test. This is a pretty sneaky way of dodging their responsibilities, saving themselves some money, and leaving the consumer on the hook for fixing this car. Apparently, Napleton Valley Hyundai does not stand behind their vehicles and are unwilling to make good on their warranties, so buyers BEWARE! This doesn't even take into account the amount of misinformation they provided after each appointment, the amount of run around they gave him each time he was there, and confusion they created with their blatant miscommunication errors every time an appointment was scheduled. Suffice it to say, the technicians and managers there have their own policies on how appointments are made, whether or not a loaner is available, and when/how the work will actually be done. Stay away from this dealership as their customer service only goes as far as selling you the vehicle and getting you out the door.

Went in for some service on my Elantra and the customer service was great! The service writer Edwin made sure I fully understood the problem I was having with my car and how they were going to fix it. Car was fixed. Overall experience was great

I realize this is a sellers market but the lack of communication and response at this dealer is ridiculous. Had multiple emails and voicemails go unanswered. I finally got a hold of someone who was looking for a vehicle for me and they never responded. I eventually bought the two cars at a nearby dealer. I don’t think they care but their lack of customer service will eventually catch up to them.

Very helpful when I went in to buy a car. Worked with me and my needs! Lucy was a pleasure to work with and overall everyone these is so nice!

I’m so grateful I was able to buy my car from here! I got such an amazing deal and had great customer service from everyone there! Joe Williams is the best, he listened to me and advocated for me to get the type of deal I needed! I’m happy to have gotten the car that I got because it’s a perfect fit for me, was such a great deal and allows me to keep coming to this great dealership. They’ve definitely changed my view about car sales people, I appreciate them a lot! I’ll be coming back to them in the future!

Our salesman, Jordan, was great! He was very helpful and knowledgeable. He understood our financial constraints and worked to get us a really great car for our price range. I would recommend him to anyone looking to buy a car. Also, this dealership has a better selection than most right now!

Jason is the kindest and most helpful service advisor! I needed my brake lights fixed and not only did I get my car back the same weekend, he educated me about other necessary repairs. I really appreciated the time he took to speak with me. As I was leaving (I wish I got their name) another advisor/salesmen helped me find my car in the lot and ran it through the car wash which was so nice. Never had such an easy & pleasant visit to a dealership before; thank you!!!

They had the best priced vehicle however they did have hidden fees which I did not like. The vehicle was in very good condition, compared to everything else online it was priced great. As with every used vehicle, there will be issues here and there. They were awesome enough to change the rear rotors and brake pads, along with fixing the broken latch on the center console. The reason I didn’t give 5 stars is because of their hidden fees. After the credit pull, they bring out a sheet discussing monthly payment options and fees. These fees include a mandatory $1499 for an interior protection package, and a mandatory $799 for low jack. As stated by the dealership, they don’t add these to the price online because they need to be competitive. To me, that’s false advertising or a bait and switch if you are advertising a price that something can not be purchased for. The salesman Gilbert was great, we worked out the fees and came to an agreement. I didn’t pay for the interior protection package but I did still have to pay for the Low Jack since it was already installed. Finance was great, Brian was SUPER helpful and got us a rate that I never thought was possible on a used vehicle. The rate was so amazing that we ended up going with 48 months instead of 60. Overall I would buy a vehicle from them again. Their pre-sales safety inspections insure the vehicles are in great shape before leaving the lot, the managers and salesmen are super down to earth and they have a big selection of new and used cars and trucks.

I’ve purchased many vehicles in the past but this was by far the best experience I’ve had. I come from a sales background, and previously sold cars so I’ll tell you my consultant, Jordan, is one of the best I’ve seen. He’s not pushy and genuinely cares for your concerns and your needs. He won’t try to steer you in another direction just to get the sale. Even after purchasing the vehicle Jordan follows up with me 72 hours later to make sure everything is still going well, most dealers just want you gone after the purchase but not this guy. Also - his previous customers even came up too me while waiting for their cars to be serviced to reiterate how professional he is. I can’t leave this review without also praising Mike from finance, he reviewed multiple options with me from different banks to make sure I was at the monthly payment I wanted. His relationships within those banks are at a very high level. With Jordan and Mike together - I guarantee you’ll have the best purchase experience possible. Don’t hesitate to go straight to these two. Overall 11/10 experience for me!

My experience at Napleton's Valley Honda was excellent !!! From the moment I walked in the door until I accepted delivery of my new vehicle I was treated with transparency, truthfulness, efficiency and professionalism. The Sale paperwork was seamless and understandable. A shout out to my sales person, Belsie Solis and the finance personnel, Brian Anderson. They both worked with professionalism and knowledge. 5 Stars all the way around. Thank you. !!

We were satisfied with the purchase. We had got what we wanted. The finance manager was very helpful, giving options, and negotiated the price. Lucy was the person helping us with the car. She was also very helpful and answered all of our questions. Thank you for all your help and we are very happy with the car. I appreciate it.

Great experience. Our salesman Spencer was really knowledgeable and not all pushy. He worked with us to get us exactly what we were looking for. I would highly recommend this dealership. How they got me laser vision to go with the new car I’ll never know, but no matter what, it’s awesome and I’ll return here for my next automobile purchase.

Stephanie Long was incredibly helpful, honest and offers a sense of humor you normally don't find at in a cars salesperson. I genuinely enjoyed working with her and other folks in the store -- I did not feel pressured to buy. She and her team genuinely seemed to care about making sure I left with what I wanted and what would work within my budget -- what more can you ask for? You will not be disappointed! Go Steph!

Jason Jacobs is an excellent service advisor! He explained everything that needed to be done to fix my engine malfunction and was kind, knowledgeable, and professional every step of the way. He provided consistent updates on my car and had the work done much earlier than promised. He arranged a loaner since I wouldn’t have my car and took care of all the details so I was worry free. Very impressive. I will book with Jason for future needs. Thank you Jason!

My dealer Giovanni G. was amazing. He was straight forward and was patient with all of our questions. He made sure that we were taken care of from start to finish. He also explained every detail of the new car we got to make sure we were good. He honestly made this experience of getting a Palisade great.

I never take the time to write a review, but this has been by far the best experience I’ve had at a dealership. My interaction with Selina was the best! She was very patient, knowledgeable, and thorough. She answered all of my questions and made me feel at ease. I will definitely be recommending her to my family and friends!!!

I brought my car in for an oil change and tire rotation. Adam Gilliam, Service Advisor delivers excellent service! He is very professional and was great with communication and giving me updates on my 2019 Tuscon. He is very knowledgeable and explained what future repairs I would be needing and the time frame of when I should have them done. Thanks again Adam!

I went to Napleton Hyundai in Aurora and the service was exceptional! Wilson is excellent! He worked with me to resolve and get what i wanted and follows up too. He did a great job explaining things to me. Please keep up the great work! My hubby also had wonderful things to say about them. We got our car from there. I highly highly recommend this place. They make sure everything is exactly what you want, they go above and beyond for their customers. Double 5 stars!

We just purchased our new 2022 Hyundai Santa Fe with the amazing help of Nikhil! From the moment we walked in to the moment we left, Nikhil was overly patient and knowledgeable. Any sort of question we possibly had, Nikhil had an answer for! The process was very fast and he got us on our way as soon as he was able to. He helped meet our needs as far staying within our budget and getting us the best deal possible. If you need a car, ask for Nikhil! You won’t regret it.

We had not planned to have this be our first stop of the car shopping day we had planned but I am so glad we did. Jordan was so helpful and listened to what we wanted and showed us amazing cars. He was patient with us as we explained our likes and dislikes and never once rushed us even though they were unbelievably busy. Jason also was a huge help in getting us an amazing deal on our car. He listened to our financial needs and helped us get to a monthly payment that we could afford. He took the time to explain the numbers and the benefits of buying a certified vehicle. Not to mention he got us a great deal for my car that I traded in! We drove off the lot in an amazing used 2018 Tuscan, that could have easily been mistaken for a brand new car, with all the bells and whistles we could hope for. This car will serve us and our future growing family well just as the staff did here.

We bought a used car for our daughter and Gilbert and sale manager Faris did a great job and took care of our service above and beyond what we could have imagined. This dealership also has Genesis cars and SUV'S

JOSHUA ROMERO! AMAZING SALES MAN. He was so attentive to all my requests, sooo patient, understanding. He did not miss a thing and I’m very pleased by his service. He made what could have been a very stressful day into a almost relaxing day! So happy with my service and the way I was treated. You will not regret. He’s very knowledgeable and respectful and will give you want you want and need. Amazing

I had been looking for a new car for a few months. Josh reached out to me when they had inventory. The entire process was seamless and I would recommend Joshua Romero to anyone looking to purchase a car. Great guy to work with and will help you get the right vehicle and deal. Thanks Josh!

I came in with my husband last week and was pleasantly surprised with how good of service Edwin Dumas provided. I have brought my vehicle into other dealership and have left unhappy. Edwin was very attentive and made sure all of my question were answered. I would highly recommend getting your car serviced at this dealership . Go see Edwin Dumas.

Joshua was very helpful! He knew my time was valuable and made sure that everything went smoothly and quickly! UPDATE: I know why Joshua gave me the hard, fast sell. He wanted to make a sale without regard for the safety of the vehicle. A few days after they let me take the car home I get a phone call saying that they needed to replace one part that was on back order. Turns out that there was a bunch of stuff that needed to be fixed on this car. They did repair that one thing but also did a bunch of other repairs. This was at no cost, which was good for my wallet, but I did feel like I was allowed to take a car that wasn’t ready to be sold. AS IS should still mean safe to drive. Sure enough, this past weekend I ended up getting stranded on the side of the highway at night by myself in the middle of nowhere because of a faulty computer sensor. After talking to the dealership they refused to acknowledge that they missed anything when they did their used car check. I have to drive across state with this car again this weekend. I’m praying that I can make it to my destination and back home safely. I definitely won’t be going there again.

Stephanie Long was very polite and professional throughout my decision making process. She was also very knowledgeable on different aspects of the vehicles which I appreciated. I would definitely recommend her to anyone looking for a new car!

Lauren and Brian were PHENOMENAL to work with. I was uneasy about what to do with my lease that was up. They were very knowledgeable and walked me through all of the different options I had. Definitely did not feel like I was just another sale that they had to do. Will continue coming to this location for the great team!

Stephanie Was the BEST, Professional, Friendly, Helpful, Honest, Like Family. We Love You Stephanie.. Thank You So Much. Napleton's Valley Hyundai Stephanie was a pleasure to work with!!!!

Mike Manning took care of my car and more importantly took care of me (the customer) by giving me a peace of mind. He was super attentive and friendly. I've already recommended him to several friends and family members. I'll be going to Mike Manning from now on. Whenever he's working on my car I know it's in best ans safest of hands. Thank you Mike!

This is my second time buying a car at Napleton's Valley Hyundai, and Elizabeth Brent was very helpful in the process. She listened and made sure I got the best deal possible; not often you find a sales person that cares about their client like Elizabeth Brent did. Thank you.

This dealership was awesome!!! Everyone was very professional & kind even the manager Joe. Most managers hide behind the desk but not this one & the sales employee Joshua was awesome & very knowledgeable & you could tell that he loved is job. The staff was very humble & so friendly not like some of these dealerships that’s stuck up like they own the place. I was very impressed people please check this dealership out I promise you will not be sorry!!!!💕💕💕💕💕💕💕

Joshua went out of his way to get my deal done. He was friendly and accommodating , coming in after he was off for the day to finish my purchase. My second car from Napleton and very happy with the experience from the sales guy to the finance gal, it was a great experience.

I would like to thank Mr. Joe Williams for the AWESOME car buying experience. I highly recommend anyone buying a new or used car go see him. He is very knowledgeable and helpful making it less stressful to purchase a car.

This was my first time buying a car and I have to say that this was a wonderful experience. Elizabeth Brent was a wonderful salesman. She made the entire process easy and made it her goal to get me the best deal possible. I will definitely being doing business with Napleton Valley Hyundai in the future.

The sales people are all fine and the buying process went well. After the purchase I noticed a rattle in steering wheel while driving, it is very annoying. After taking it back they said they would not be able to get to it for over a month because they are so busy. That is really sad when I had just purchased the vehicle. Just be careful with theses guys! They do try to push all the extra money items at the time of the sell as well (they must have a deal with LoJack because they push it hard). I guess it is OK to buy there but service after the sale will NOT be there.

I purchased my first Hyundai here in September 2021 after seeing a Sonata online. The sales department did a great job. Washed the car prior to test drive and the salesman was outstanding, and even a white sox fan. I ended up purchasing the car the next. Now the poor parts. They automatically install the Lo Jack system on the cars and pass off the cost to their customers to make money. They also upcharge the 3m door guards which Amazon sells for 20$. Now for the service department. Since I purchased the car there was an open recall on the trunk latch. They called me 2 months after purchase, November or so to try and schedule the repair. Well due to some military obligations and work schedule I couldn't get it to the dealer until this past week. Granted they have been calling me and calling me to get this scheduled almost on a bi weekly bases. The appointment day- I arrived right on time and parked outside in the lot. My first time here granted. Walked inside and met a very unpleasant and disgruntled employee. Didnt even make eye contact with me or welcome me. Said "if your here for service pull your car in the bay left side door it opens by itself". Great! Nice to meet you too!. I pulled my car in and gave Mr Personality my name and appointment time. He said the recall couldn't be completed that day because they have to inspect the car first and order the parts. He said they could do the oil change and tire rotation and said it would take 1.5 to 2 hours. I told him they should know the car I have BECAUSE I JUST PURCHASED IT FROM THEM 4 MONTHS AGO!. He ignored that and pointed to the window that said oil changes take 1.5 hours to complete and recalls take 3 hours. Great. I asked to speak with a Manger about the quality of the customer service. Granted none of them were covering their face with masks. 2 were eating lunch on the counter and one guy was playing on his phone. The manager was a little more tolerable but kept saying "I'm sorry I'm sorry" but not offering any better solutions. The waiting room was packed. The coffee was empty. The snacks were empty. While there the salesman i had 4 months ago walked by and happened to recognize me. I was shocked. He asked how everything was going. I lied and said fine. He was very pleasant. Even remember I was a white sox fan. 2 hours on the dot the oil change was complete. Wow how does jiffy lube do it in 10 mins and the dealer in 2 hours? Hmm. Anyways. Upon check out the advisor, Mr Personality tried to sell me rear tires. Yeah sure does that take 4 hours to mount!? He then said they will call me when the trunk part was in. I told him I'll show up when I want to waste 3 more hours at their facility. He told me my car was outside in the cold to the right of the door. Why do I pull it inside for them and they leave it outside for me?? It was all the way in the back of the lot and took about 10 mins walking around hitting the panic button to find. Car wasn't washed ot vacuumed out. Apparently 30 degrees is too cold for their car wash to operate, however they were washing cars to sell them?. EXTREMELY EXTREMELY EXTREMELY disappointed Napleton. While sitting in the waiting room I was reading negative upon negative reviews on their lack of service dept. They obviously know about the poor service a do nothing to address it since the manager replies to the reviews and is aware of it . They continue to provide poor service. Sales is great buy your cars here and service elsewhere!!!

The entire process was amazingly simple. Rick was very helpful. Jordan was a total professional and such a pleasure to work with. I strongly recommend asking for Jordan! Truly one of the best car-buying experiences ever!

Jordan is incredibly wonderful to work with. He is transparent (as transparent as car salesmen get) and he is very helpful. He knows the cars, he knows the competition and he knows how to close a sale.The staff at Napelton is extremely kind and friendly and create a warm welcoming atmosphere. I walked in at 5pm and within a couple hours I was walking out with a brand new car I’m already obsessed with. They have my business and I truly think after 20 plus years of being a loyal Toyota customer - I’ve made the switch. Thank you Jordan and Napelton for making this happen for my family and I.

Came in for an oil change. The wait was a little long but they let me know ahead of time which is nice. Every one there was very friendly and nice especially my service guy. The service department looked super busy but they got me in our and out with the time they specified. Definitely happy with Napletons service department.

These guys will look professional before you buy a car. But once you bought it, you cannot get a decent treatment from them if you ask any questions about your agreement or if you go there for any services which is included in your package. Don’t ever fall for their Fraudlent marketing strategy. Don’t go to this dealership and waste your time and money.

Darek and Dan were both amazingly helpful and efficient during my Tucson maintenance visit. They made certain to have an additional cosmetic part available for installation, so that I would not have to make a second appointment. Thank you and your staff for your sense of urgency, it really helps with my busy traveling schedules!!

Joe Williams was so nice and was great to work with when leasing my 2022 Hyundai Tucson SEL. He worked hard to get my monthly payment to what I needed it to be. I would definitely recommend him if you’re looking for a car.

I had the pleasure of working with Spencer Caudill to purchase my new Tuscon. Spencer is very knowledgeable, easy to talk to, and was just great to work with. He took time to discuss all of the available options and explained all of the features in detail on our test drive. He got me into the vehicle I wanted in the price range that was within my budget. I'm extremely happy with the overall experience. If you're in the market for a Hyundai I would highly reccomend asking for Spencer.

Jason was my service advisor at Valey Hyundai. He was very courteous and helpful. I came in for an oil change and had several questions about my warranty and the maintenance schedule for my new car. It was busy when I arrived but Jason took the time to answer all my questions and was very patient. My positive experience at Valley Hyundai makes it my go to for car service and repair. Thanks Jason for all your help.

Lauren and Farris did a phenomenal job in helping my husband and I decide on adding a second vehicle to our home. Lauren was patient in ensuring our needs were met. I would definitely recommend you pay Napleton Valley Hyundai a visit to if you are in the market for a new or used vehicle.

Absolutely love service writer Edwin! He’s very professional, FUNNY, knowledgeable, and made sure I got the best quote possible. I highly recommend requesting him if you have to take yo vehicle in…

Adam is very helpful and take great care of my car for the maintenance and service. Next time, I will get the service of the car through him. Indeed, his service advice is really helpful and professional, and I thank him for his kindness.

Very friendly and personable staff. Jose was a great salesman and Joe was awesome too. Finance was a breeze. The finance manager was very informative and made the process simple. Thanks guys!

Hey add an issue with my 2014 Hyundai Equus. If you know anything about this make and model of car, you know that you need to take it to the dealership and not let a general mechanic try to figure it out. Had an issue with the radiator. Always covered under insurance and just had to pay minor few small fees. Considering the rarity of this car, they were still able to track down a brand new radiator within a few days and had it installed within a day. They kept in touch with me at every step. They let me know when they ordered the parts and what parts the order they called me again to tell me that the parts were in and when they would start working on the car and finally called me to let me know it was complete. Even the tow truck to get the car to the dealership was covered. At first I had a few issues with this dealership but this is stemming from years ago. They have greatly improved their customer service since then.

Joe Williams was a great salesman. He made sure he helped me out in every way possible and try to get the best lowest payments. When buying a car here make sure you ask for Joe Williams:)

We worked with Joshua and he was very helpful to get us exactly what we needed. He was extremely knowledgeable and had great customer service. I would highly recommend visiting Napleton Valley Hyundai and ask for Joshua to get you driving the perfect car!

We haven't purchased a vehicle for 9 years This is our 3rd SUV we purchased from Napleton Hyundai # 1 Hyundai dealer in the Midwest we've had our vehicles serviced here as well .. attentive employees... they give customers snacks Our salesperson Kattia Venegas explained different features of vehicles in detail SHE SMILES she is friendly & extremely personable Kattia asked about our lives our pets asked too see pics of our bird. We were told new vehicles are being sold above sticker price however we were not told about all the add ons like $400 floor mats $1000 locates a car if stolen $1000 gold experience + other services that were automatically added onto the contract until we decided we wanted to buy ( like rental cars with all their surcharges & fees) some services we didn't want we were told we had to pay for increases the selling price of the vehicle is quite frustrating info should be disclosed upfront or included in the price of the vehicle. We cannot fault Kattia as we don't know the sales polices and procedures Business Manager Debbie was very friendly & knowledgeable she gave us a deal on a warranty... We've never seen so many people at a car dealership at 1 time every single cubicle was filled with people today selling cars like hot commodities ...we were there about 4 hours from the time we arrived til we left with gong & honking with a different SUV! .... overall this is fantastic place to buy a vehicle!

This was my first time utilizing this service center. I was greeted by Edwin, who was very friendly and welcoming. After I was asked a couple questions I was directed to the waiting area, it was clean and comfortable. . Overall very satisfied, will definitely come back to have my vehicle services taken care of.

I had such an amazing experience at Napleton. Selina was pleasant to work with and very knowledgeable. I would definitely go back and recommend her to anyone looking to buy a new car. If I could give her more stars I would. Thank you Selina!!

Very pleasant experience, Darek helped me out today. He was very knowledgeable and was able to answer all the questions I had! Great customer service, friendly, and always smiling. I would come back!

Bought a car here about a year ago. Began having coolant problems. I called the dealership and they told me it would be covered under warranty. However, they would not be able to work on my car for another week. I asked them for a loaner since I am a school teacher who works during the summer. They refused. So now I have NO car, can't get to work, and this dealership, who had no problem taking my money, refuses to give me a loaner because they don't have the staff to work on vehicles in a timely fashion. Terrible service after purchasing a vehicle from this location. Should something happen to me while driving my vehicle (which currently has coolant problems covered under warranty) my family and friends will know that Napleton Valley Hyundai refused to give me a loaner or offer to work on my car in a timely fashion.

Enjoyed our experience looking at a 2022 Hyundai Tucson with sales rep Elizabeth Brent. She was very helpful, answered all our questions, and provided a vehicle for a test drive.. Friendly without being high pressured..

This dealership is amazing if either you are a hyundai owner or if you brought a car from this dealership. The staff is very friendly and speedy service overall. On March 11th, I went there to get a recall done on my 2018 Sonata SEL and Ron the service advisor was very cool and he underestimated the time from a few hours to being ready in under a hour which was awesome. Also the waiting room has lots of seating and plenty of refreshments for the wait. Would recommend if you're in the area. One of the best Hyundai dealerships I've been to recently.

Adam did great! He helped make sure that everything went smoothly, and was able to get my car back in a timely manner. Would recommend him to all my friends and family!

I called with a few questions in regards to getting some work done for my car. Darek answered the phone and answered everything. He was very patient and informative. My schedule is all over the place and a bit hard to work with. He took the time to find a day that worked best for me to come in. Definitely will be contacting him again!

The team at Napleton’s was great to work with! I appreciated the transparency throughout the process. Gio, in sales, was very professional and knowledgeable, which made my car buying experience a positive one.

My husband and I only came for a set of tires ... Edwin made sure the process ran smoothly. Edwin made us feel so comfortable , and answered all the questions we had and more VERY HAPPY. with our experience, Thanks Edwin!

Stephanie was great. 2nd car I have bought from the dealership and both times were a great experience. They are always willing to work with me and give me the best deal.

My salesperson, Elizabeth Brent, went above and beyond before, during and in follow up after the sale. She and the finance manager Deb made sure I got the vehicle and service I wanted and needed. I truly appreciate how Elizabeth searched and watched for the right vehicle for me.

I always love going to this dealership. Eddie was very useful and professional helping me fixing my car. Napleton Valley Hyundai is the best. Great customer service. Highly recommend it!

Joe Williams was great. Very patient as I have been stressed with buying another car and he kept great communication before, during and after the process. Visit Joe at Napleton valley Hyundai!!

Eddie has to be one of the most personable service writers i've ever encountered. Great at his job very knowledgeable and even took the time to make sure i understood everything. Highly recommended! Great job Eddie!

Darek was very professional and polite! He called to advise some additional recommendations, arranged transportation for me, and even walked out with me to help me find my car when the work was completed. Definitely a great asset to Napleton’s Valley Hyundai!!!

Bad scheduling.I bought my vehicle from this dealership . Scheduled my appointment for oil change and while waiting inside in que the staff told me that I don’t have an appointment. I had to call the manager and he listened to the previous recording when I did the appointment and the conversation proved I was correct. If you are planning to buy the Napleton package, make sure the vehicle will fit in their carwash or they will have to do it manually which is ridiculous because you have to schedule 2 days ahead of time and It will be a waste of time. I regret purchasing my vehicle at Napleton and won’t recommend to people that I know

My experience purchasing a car from Napleton’s Valley Hyundai was excellent. I worked with Nikhil through the entire purchase. He was fast to answer all my questions and helped out as much as he could. I would highly recommend working with Nikhil to purchase your next vehicle.

An 5k markup to the online price (window sticker price)it’s a total ripoff. I have zero respect to this kind of dealership. He looks in to your face and tell you that don’t look at the sticker price or posted online price because we will have to markup approximately $5k because it’s a high demand on new cars. I totally understand the market situation but this is ridiculous. Take the MSRP price and be fair. Not this dealership 🤷🏿‍♂️ they are so greedy to demand 5k extra for nothing. I know Hyundai manufacturing warned all the dealers about crazy markup pricing. Will spend some time and write an email to the Hyundai North American and inform about my experience!!!

Sales mngr Jason Anderson will say anything to help You sign that contract. Example; he lowered his body stance and my salesperson Abbas Baker heard him, as did I. Keep my pymts on time, no miss and return to the dealership & theyd refinance my loan for a lesser amt. 6 months passed- all payments on time. He now says he never said such thing. My salesperson had cld me about 2 months prior, seeing how things were. I told him ok.waiting on 6 months to come. He was my witness. He’s no no longer with Napelton Hyundai! Dont fall For the bait and switch of this dealership! Is this how you do a single senior? Oh B Anderson cld me on this matter & promised to call me the next day, no call..

First I bought my truck on February 26th and excellent customer service and ver patient. Fast forward today went in for oil change and maintenance, absolutely wonderful customer service and they did an awesome job on checking my truck and recall. I recommend them to anyone!!

My wife and I went in to purchase a new 2022 Tucson SEL Convenience Hybrid today. Giovani was great, he was very informative and is very knowledgeable about the vehicle. I was very impressed. Unfortunately, like most places we visited they did not have a hybrid in stock but he had us test drive the non-hybrid version and we loved it. When we got back from the test drive he told us that they had one coming next month and asked if we would be willing to wait for it. We were and he and his manager crunched some numbers, the MSRP on that vehicle was $33k but their mark up was $10,0000.00 over MSRP. After taxes and and fees and all their addons the total out the door came out to over $57,000. I was floored and could not believe I was thinking it would be closer to $37k or $38k. Although Giovani is great at his job and knows his stuff, the price was outrageously HIGH. We ended up going to North Aurora and purchasing the same exact vehicle for $34K MSRP and out the door within our budget.

Joseph Williams was extremely helpful and reliable. He was able to get me an amazing deal and into the car I wanted. If you want fast and reliable, you want Mr. Joseph Williams.

Had issues with my car and met with service advisor Ron. By far the best advisor I dealt with in the almost 6 years I’ve been going there. Overall have no issues buying (I’ve bought 2 cars from here) or using service but won’t use any other advisor but Ron again.

My experience could not have been better! Lauren and Faris are an absolute delight. Lauren's knowledge on the vehicles I was interested in far exceeded any other sales rep I have dealt with previously, I would absolutely, 100% recommend Napelton's Hyundai, specifically Lauren and Faris to anyone I know that is looking for a vehicle.

We visited the dealership to check out the 2022 Elantra N and really liked the vehicle on the showroom floor. We spoke with Gilbert and he was very enjoyable to work with throughout our purchasing experience, he was very knowledgeable of the vehicle and answered all of our questions with ease. Financing went very smoothly and we were on our way home with our new car. A big thank you to Gilbert and the others at the dealership, an all around great experience!

If I could give zero stars they will get that very well deserved purchase vehicle which was 6k over fare market price when brought to management and financing attention response was we usually ask for 15k over they tried to pressure me into buying used at the same price brand new vehicle when asked how this could be response was senseless I knew they only tried to make a return on their loses for vehicle sitting without purchase my acquisition was made 3/24/22 @ 04/26/22 still no vehicle delivery date set for 04/19/22 answer for this was ETA doesn't guarantee arrival talked to 2 managers after getting into a shouting match with 1 and no results from other because I asked for some consideration for additional compensation for my inconvenience of spending 40+k at Hyundai dealership extremely disappointed and saddened about experience purchase was made for my wife to celebrate our wedding anniversary and her support of me dealing with the loss of my mother on her birthday 04/20 she was instrumental in support for our relationship. After all of this it is now 05/15/22 no vehicle. My wife is beyond frustrated and bewildered on how can a dealership get away with such blatant disregard for a customer. I am also a disabled veteran member of the American Legion they can't help. Long story short this is a never ending nightmare. We been in touch with head management which he alleged Hyundai dealership board is aware of issue still nothing. It has only been futile offers not anything of relevance or true substance

This place was helpful, he got my fiancé into the Acura he wanted. The sales associate Dion Allen worked with the bank to ensure fast service and we were out by 12pm on a Saturday.

Ask for Selina, she is the best! She is amazing and makes the process really smooth. Goes above and beyond for her customers and tries to help as much as possible. Great service and awesome delivery. 10/10

Dennis assisted me in the Service Dept when I brought my 2021 Kona in for an oil change. He was professional and friendly, explained the service and timing and was very thorough. Everything was done in the timeframe I was given and he took care of everything beginning to end!

All of the staff including Lauren were very helpful in helping us get out new 2022 Palasade! Lauren was able to help us get a price we liked as well as providing a very well organized and professional environment. The staff at Napleton Hyundai were also very nice and understanding.

The service advisor, Edwin was very informative of what my car needed. He was very happy to answer all of my questions and concerns. I will definitely recommend Edwin and this dealership to my family and friends.

Awesome experience! Gilber I. is a fantastic sales consultant at Napleton’s Valley Hyundai. He is friendly, professional and truly cares about his clients. Thank you for your service and I highly recommend the Hyundai experience with Gilber I.

My family has had a horrible experience with this dealership for the better part of a year.  My father purchased a Hyundai Sante Fe from this dealership 4 years ago.  A little over 9 months ago the vehicle began burning though the oil very quickly, well before an oil change was due. We took the vehicle in to Napleton Valley Hyundai dealership  after our personal mechanic suggested it might be a faulty motor and it should still be under warranty.  The Service Center initially said they had to do a 2 part oil change/test to determine if the issue was the oil/motor.  They failed to inform my father that he was going to have to pay for these oil changes, nevertheless, he did pay.  He was instructed to return after so many miles so they could check the oil level and run the test again.  When he returned for the 2nd test, he was told that they actually needed to run  this "test" three times and that he would need to return once more to have the oil changed and levels checked.  Each time they changed the oil, the vehicle continued burning through it at a faster rate than normal.  My father checks the oil level after every oil change and realized after the last oil change about a month and half ago, that they overfilled it.  Well, lo and behold, upon his return yesterday they informed him that the vehicle passed their test, and because it still had enough oil, they would not be honoring their "powertrain warranty" and replacing the motor on the vehicle, despite the fact that the first 2 times it failed the motor oil test and there was hardly any oil left when it was checked.  So that's two failed tests, and 1 "passed" test. This is a pretty sneaky way of dodging their responsibilities, saving themselves some money, and leaving the consumer on the hook for fixing this car. Apparently, Napleton Valley Hyundai does not stand behind their vehicles and are unwilling to make good on their warranties, so buyers BEWARE! This doesn't even take into account the amount of misinformation they provided after each appointment, the amount of run around they gave him each time he was there, and confusion they created with their blatant miscommunication errors every time an appointment was scheduled.  Suffice it to say, the technicians and managers there have their own policies on how appointments are made, whether or not a loaner is available, and when/how the work will actually be done.   Stay away from this dealership as their customer service only goes as far as selling you the vehicle and getting you out the door.

Salesperson Stephanie Long was fantastic. There is a good selection and reasonable prices. They will push you to buy additional packages, extended warranties, etc.