MSU Federal Credit Union Jolly Rd, Okemos

Attempted to withdraw from my account at their video tellers that they have installed in all branches now. They could not give me what I needed. The highest bill the machine keeps is a 50, and I needed 100s. I went to go inside, and no tellers inside. Gave this branch another try... this time, there was staff to assist me when I came in. It was very fast and I was able to get done what I needed. I would have given a 5 star, but I feel my first experience should still be considered due to lack of direction.

I came in today to make some adjustments to my accounts and I was helped by the nicest woman. I was in a bit of a vulnerable state and she was so considerate and non judgmental of me. I wish I had gotten her name because I really wanted to give her a shoutout!

Megan was extremely helpful and kind.

Over 6 weeks and broken promises to get a copy of a debit card. It sat on a desk for 2 weeks never processed, then told it would be 7 to 10 days nothing 2 weeks later the same run around, 2 weeks later the same run around and still have not received the card. This is the second time we have had total incompetence at this branch. They stopped mailing my elderly mother her monthly statements, she does not have internet. It took over 8 months and numerous visits and promises, finally we spent 45 minutes with a manager to finally get it fixed. This is horrible service.

I have often been greeted with smiles and thanked each time I left knowing I was helped in something I haven't done much before as putting checks in and what I need to do before I go in.

Top notch service! They have always been very helpful. Nice locations as well.