Mountain West Bank 12th Ave Rd, Nampa

New customer. It's more of a human experience talking to everyone at this bank so far. Knowledgeable, caring and understanding. Sometimes it's easy to follow the prompts for easy issues. When the easy issue got complicated because of an error not on their part, but mine, the two wonderful ladies I have spoke to at the bank are worth more than their wage....Hint hint. Lol. Thanks for treating me like an old regular customer even though I'm new.

The staff at Moutain West Mountain Bank are very friendly and try to help answer most financial questions when you visit.I visited Mountain West Bank on 12th Ave once before. Unifortunately I havent had a chance to work with this bank much but in my opinion it's seems like an Excellent plaće to do business with.😎😊

This bank has a great service and the staff are so helpful and friendly.

Very friendly and customer oriented. Customers receive a friendly greeting upon entering. A welcome change from our previous bank.

I opened my first account here and everyone here was super nice and helpful

I am appalled at how far MWB has slipped in customer service. I chose this bank to open accounts after moving back in the area bc I worked for MWB in the past. It took 5 mins before someone even acknowledged my presence in the bank. I then waited 25mins for Jocelyn to open an account for me I didn’t see her one time only talked to a teller, however I could hear loud conversations in the back room that were NOTHING about banking! I got up and told the teller I was going elsewhere and she said sorry we are short staffed. Which is understandable however if your short staffed your priority should be customers not personal conversations in the break room, also as I was walking out the door the teller said something totally snarky that I would not repeat (it was the blond big girl teller) how awful!!! Mountain west bank’s customer service has gone way down hill I would never recommend Anyone to this branch!! I then went to cap Ed and in less than 20 mins opened 3 (a personal checking a business checking and a savings account)and was out the door!! (And I will be getting a car loan with them as well) I sure hope you guys do better this is totally unacceptable for a bank that prides itself on customer service. You lost my business for good and I will be sure to tell others of my experience at this branch.

If the tellers weren't so outstanding I would probably bank elsewhere. I wish I could give separate ratings based on the staff members. For example, Dee is amazing. She earns five stars every single time I go into this location. She's my favorite teller and she knows me by name the second I walk in the door. She displays excellent customer service, and she's always willing to go the extra mile. It's the back room staff that bring the overall rating down. The accounts managers, loan officers, and customer service managers all leave something to be desired. I've always been trained on the philosophy that excellent customer service means you under promise and over deliver, but the back room staff at this branch seem to over promise and under deliver... I can't trust them to follow through or be available for the needs of my growing business. Just this morning I spoke with two of these staff members who promised to get back to me by the end of the day and neither of them did. Previously I was working with an accounts specialist or as they call themselves, a "personal financial representative", who started out doing pretty well and was nice, but eventually stopped being helpful and then completely stopped responding to me. All things considered I am with this bank because the tellers are so outstanding and the checking accounts are free. For loans and credit though I will most likely be working with a more reliable team.

The tellers are super friendly and they remember you. It's a bank with the feel of a credit union with totally free checking.

Updated review, service is very poor. Limited hours. Looking for new bank.

You are always closed for something. Changing banks. You are not there when I need you.