Monica Jones - CrossCountry Mortgage, Inc. Military E, Benicia

Monica Jones and her team at CrossCountry Mortgage helped me with a home refinance loan. I couldn't be happier with their professionalism and efficiency. My loan closed within 4 to 5 weeks after I first contacted her. I have dealt with other mortgage companies in the past and the process went on and on. It was always hard to get in touch with anyone. With Monica and her team they were in touch several times a day. I knew exactly where I was in the process. I highly recommend them.

Monica and her team were fabulous. Buying a home is a stressful endeavor but Monica and her team made the process easy for us. Monica has excellent follow-through, communication skills and utilized simple yet thorough short training videos and tutorials to ensure we understood every step of the process. Highly recommended!

Monica and her team have been one of the easiest team that I've ever worked with. I constantly bother them and asked a million questions before and after the contract has been sign and they've been nothing but wonderful. I've never worked with such an excellent team, I would recommend them to anyone who needs help with purchasing a home. They have hit every mark and kept me updated throughout the whole process which has been extremely helpful since I've been nervous the whole time. They gave me a run thorough of all the possible scenarios that I could afford and I thought it was amazing that they took the time out to explain to a first timer like me. They've answered all my questions and concerns at a timely manner and not once dropped the ball.

Monica and her team were quickly informative and responsive every step of the way! They explained things plainly and clearly, answered all of our questions thoroughly. This is our second time working with the team, and we won’t hesitate to return, when the time comes!

I love this team , they were very helpful and knowledgeable. Working with Monica has made my first time buying a home a smooth and a great experience, she truly cares about her clients and goes beyond and above to make sure everything goes smooth. I highly recommend her and her team to everyone who wants to buy a home , and I would like to thank her and her team for everything they do , so thank you Monica.

Monica and her team are first class. Extremely knowledgeable about the entire home purchasing process. They are super responsive and really make it painless as they are easy to work with. Monica and her team have helped us with a couple home purchases and we are looking to sell and buy again in the near future and will define be working with them again. We highly recommend Monica and her team!

I want to thank Monica and her team for doing such awesome job with the purchase of our first home in April 2020 right at the beginning of COVID 19. Monica and her team were fast, efficient with all the items we needed in the order to complete the process for our home. Lauren was also amazing and patient with us. Everything went super fast and we’re able to close escrow, go to docs and get our loan funded in a efficient manner. Monica and team took care of us last minute when our original lender left us high and dry without cause. I’m forever grateful and will continue to do business with her company.

Monica Jones and team did an awesome job on my refinance! Communication was clear, quick, and helpful. I highly recommend this team of professionals for any of your mortgage needs!!

Monica and Team Jones made the stressful process of buying a first home so easy! The service and personal attention we received from them was exceptional and beyond what we were expecting. Her knowledge of the market and different loan types were impeccable. She was there every step of the way and always kept us updated. We are so happy we chose her and would recommend her to anyone buying a home.

Monica and Team Jones are truly the best in the business - their reputation speaks volumes! We were introduced to Monica by our realtor (Claudia Lopez - ReMax) and attended a home buyers session. Monica walked us through the process all the way and answered our 748216209 questions and all the what-if's. One of the main reasons we were able to get into contract on our house is because the seller's agent had previously worked with Monica and recommended the sellers select our offer because they knew there would not be any issues with financing and the loan. I mean have you heard of a 10-day escrow with a loan?! Monica can get things done no other lender can to ensure you have the most competitive offer. Since the purchase of our home, we've also refinanced with Monica and Team Jones. Monica's knowledge, patience, and experience is unmatched and her team is just as knowledgeable and super responsive. Not only are they best in the area, but they're able to work with out of town clients too! Could not recommend anyone better!

Monica was very helpful in assisting me with the entire process. I did not know what to expect and she took the time to walk me through. Always had a team member help if I had questions and or needed to complete steps in the process. Overall made the process as stress free as could be possible. Great team!

Monica and her team did a great job through the whole process, both initially buying a home and later refinancing. They provided very sound financial advice which led to our making good decisions, which I am realizing even more now, a year after buying our home. I also think the quick turnaround time made our offer more attractive to the seller and led to our getting accepted. I had dealt with big banks in the past in trying to get a mortgage and the difference was night and day. Monica and team treat you like a valued customer, respond timely, and help you understand what is needed so the experience is as painless as possible.

Monica was able to save me over $200.00 a month on my home loan. Also Monica and her team worked with me to cover all the steps and paper work needed. If your refinancing or just looking for a mortgage for a new home, Monica Jones and CrossCountry Mortgage is your place. I'm totally satisfied!

Team Jones was an excellent choice when buying my first home. Monica is knowledgeable, encouraging, experienced, and patiently answered all of my first-time home buyer questions. She provided different scenarios/options for me throughout the process. Her team was responsive and professional and it resulted in an on-time closing! I appreciated working with them and I highly recommend them.

Loved working with Monica! So helpful and responsive during the process. Can’t recommend her enough! She helped us both close on our first home as well as a HELOC for renovations. 10/10 recommend. Call her today!

Monica provided excellent service and knowledge when it came to buying our home. Her and her team were extremely professional and dedicated. We thoroughly enjoyed this process!