Midland States Bank Section Line Rd, Manteno

The bank is simple and easy process for those that needs a bank to hold your money and nothing else like any other bank. When there is a problem they legit have an online service that is on almost 24/7 so that is pretty crazy and gives you a lot more security and less paranoia.

The customer service reps have always been nice but the system is lacking. The most recent incident I had & am going through is I lost my debit card & was told I could use my savings account card for the purchase & that it would be linked to my checking my account. I transferred enough funds to make the purchase to be withdrawn from checking & it withdrew from my savings so I transferred the money back to my savings. A couple days later the system decides to switch and take it out my checking account, then both accounts. & I get a fee of $72 taken out of my account for not having enough funds when I originally had the money there in the first place!!! I was told I would get refunded then I get an additional 36$ fee.. So far I am waiting to get refunded $108.

Been an AWFUL experience since switching from Homestar. My app has been hacked multiple times and they accused us of doing it, when CLEARLY it was not. As well as the app not working countless times. The drive thru workers have a hard time understanding what is supposed to be done even when they are clearly told. Going to be switching in the new year because of awful experiences.

Miss homestar! Constantly putting fraud notices on my card. These are monthly charges that come thru my acct. Happened so many times I lost count. Must get new card and switch my monthly charges To my other bank. this time was on me I didn't. remember one that was listed with Walmart (2) time and a Best buy. Must agree with all other can't get thru by. phone always always busy

Lobby still closed in September with no end in site. Other businesses with more customers open. National Bank of Manteno lobby open since June. Also their cash station machine is down frequently. Preferred Homestar was a small community bank. When you call Midland Manteno your call is always routed to a call center.

A bank here the people at this location are very nice I can't talk about the other locations cuz I've never been to the other locations except for a couple times. But it's a good bank.

Horrible Bank I have been banking with this bank ever since they took over Centrue Bank. My wife forced me to keep the accounts even though we have had negative experiences. I have had nothing but negative experiences over the last seven months they freeze my account claim fraud on a regular basis deny deposits. And you get zero answers when you call or they say it's your fault.

I miss everything about Homestar Bank as I always felt comfortable with their customer service and truly never had any problems. With Midland here, I certainly do not appreciate, like many others, not being able to even call and get through as it's either a constant busy signal or have it ring and then get disconnected, repeatedly. Apparently this has been the case way before our uninvited covid-19 guest. Not very professional especially with the technology we do have today. Very disappointed.

I have great customer service with Midland employees, Josie, Kendall and Rachel are great. If i have any issues with my account, it gets taken care of right away. I have noticed the actual Homestar employees are not to friendly, they don't smile at all and don't even greet you through the drive thru.

Good luck with over the phone business related topics . Waiting on my semi truck title over two months after paying off the loan . How you can legally operate without valid registration for the vehicle ... Title is required for the registration.