MidFirst Bank W Kenosha St, Broken Arrow

Had a checking and savings account. I noticed there was a fee for $48 taken out of my savings account. I went to the branch and asked what the fee was for? She said it was because I transfered money more than 6 times. I told her nobody ever explained that to me. I was hoping she would talk to the manager or at least try to waive the fees. But nothing. I said I'm closing my accounts and she said ok. The customer service at this location is not the best. I planned to open my business accounts here. But I don't want a bank that doesn't care about their customers at all. I hope someone sees this and calls me if they care about why I closed all of my accounts. Take your business elsewhere!

They just treat people like they don't matter. Even this is the closest MidFirst to me, it's also the most inconvenient. This is why I gladly closed my account here and opened it with another branch.

The people that work at this location are the best. Thank you for always taking care of your customers! Theresa

The tellers are quick and personable while maintaining perfect accuracy.

If there was a negative rating scale I would have chosen that. How dare you Troy and Cheryl yell and demean my husband. This is not customer service at all. He made an error and wrote down the wrong account number and Cheryl had to be snide and rude and tell him we should close our accounts because you know his type! Type of what!?! We will not be using your branch any longer so we don’t contaminate you with our “type”.

Always more than willing to assist and help in any way they possibly could; not looking at a watch or shuffling restlessly while aiding in whatever needs may occur. Professionally compassionate and empathetic- a rare combination in this day and age.

MidFirst Bank was Thema first and only bank I've ever visited in the U.S. and the service was excellent.

Always friendly staff, looking to help in any way they can