Metro Credit Union Summit Dr, Burlington

Been a member for years. I was just in the Burlington branch today and saw the sign on the door which "strongly" advised the wearing of masks regardless of vaccination status. I always do because of my age and medical conditions. I walked in and saw that some of the customer service people were maskless and not behind plexiglass. I went to the only rep who wore a mask. Please don't put up signage recommending customers wear masks for the protection of the employees if they won't do the same.

Went to the branch twice to set up auto pay for car loan. Teller was suppose to call customer service and get back to us and never did. Auto pay was not taken out for month three. Unbelievable. Cancelled our checking accts with them for a reason unfortunately we were approved with them for a loan.

I have had two loans with them. They offered great service and great rates. Working with them has always been easy.

This bank in unbelievably horrible with customer response. I have sat several time for over 30 minutes listening to music as I could not make a online payment because their website is continuously down. No one answers the phone at the branch office either. Stunned and super disappointed. Now I need to use snail mail because the site is continuously down and no one is responding. Awful awful.

Always friendly and helpful!! Im greated with a smile and treated well. Even when they're super busy. I really like this branch

The customer service here is horrible. Me and my girl have tried three times to get a joint account and everytime we have been turned away. First it was that they did not have the time. Second time was the person that makes accounts is not here. This last time, this last time it was the last straw. We come in with plenty of time and no one was in line. After the teller supervisor tried serval times to pawn us off on her coworker she asked us to wait. Then came back and asked us question on what they needed to open an account and I had everything Metros website wanted. So, she peppered us with question, saying her coworker will help you once she is done. She then asked a question my girl did not have the paper work for and a smile came over her face and she said ,"oh we cannot help you, then ". I will never be back and I hope that teller is fired.

I've been a member for 20+ years. I can never get anyone on the phone when I call. None of the branches have their own number.

Got to the burlington branch at 3:55 today. Took me a minute or so to find my mask but the door was still locked when i tried to enter at 3:57. Its pretty ridiculous that businesses arent staying open til their normal hours let alone locking the doors earlier than covid-19 posted hours. Missed sending out a bank certified check for a deposit on a house. Thanks a lot.

The worst customer service you will find and its not even close. The level of incompetence one company is able to show is baffling.

Very nice and helpful staff members