Mercedes-Benz of Arcadia N Santa Anita Ave, Arcadia

Very Clean and professionals dealership. The staffs are SO WONDERFUL, especially the saleslady name: Stacy HUYNH. She is one of the best over all. 100% Satisfaction with her service and knowledge. Ask for her when you are there, I am sure she will take good care of you too.

I had a fun day with RUSNAK Mercedes Benz of Arcadia. Thank you Ivan Flores @ivanisrunning! I love the color combo on my 2022 E Class. I will be back soon for the new S Class or Maybach! 🦚 #coldwellbankergloballuxury#coldwellbanker#arcadia#margauxgibsonrealestate#arcadia#luxurylife#luxury

Kevin Wang was amazing. I went in to test drive a new GLC AMG and he made it possible for me to take home with the best experience ever. He was extremely knowledgeable and helpful. He helped me with my trade and gave me no hassle. Very honest and caring. Great car, great service and great person. Thank you Kevin and I recommend him to anyone! Definitely worth the visit. I love my new car!

Alec was so helpful from day 1. He helped with getting my current car appraised for trade in. And also searched for the color theme I wanted on the new car. The process was smooth and professional. I wasn’t rushed or pushed.

The experience was painless. Everyone at the dealership was helpful, easy to work with, and went above and beyond for me. If you are looking to get a car, you will be doing yourself a favor by going to Rusnak. The professionalism of everyone there will not disappoint.

Worked with Kat Bassenger. Helped us last year in ordering our Benz. Lead time was long which was to be expected. Preparations for paperwork from finance office did take long. Kat went above and beyond. She answered all questions and was patient in explaining all functions of our vehicle. From arriving to finishing paperwork took about 4 hours. Highly recommend. Will return.

Very annoying experience. I probably got close to 50 messages from Rusnak personnel leading up to the end of my lease. It was clear that these people did not communicate with each other. When it was time for me to buy out my lease, I made an appointment with one of the salespeople who contacted me. But then he called me to reschedule because he was being sent to training on the day we selected. And when I showed up on the new date, he was not there. The salesperson who helped me was competent. But the process took nearly two hours! I just wanted to write a check, submit the odometer statement and leave. It was not to be. The dealership apparently also sold my information to finance companies because I probably got 20-30 advertisements from them, wanting to finance a continuing lease. Not what I had hoped.

Check Engine light came on my C250 with only 57,000 miles. Took the car to this dealer they said the extended warranty expired two months ago. They wanted $2064 to replace the high pressure fuel pump that was defective. I called the customer service, they offered no help at all. It was a defective part they knew about it and yet I have to pay to have it fixed. This is the worst customer service. I will never buy another Mercedes ever again.

Ken Lam was amazing, very professional and informative. I went in for car service because the car can’t detect the keys. Ken noticed it was a battery problem. If it were to be somewhere else, I wouldn’t have my car till the next day. What a life saver!!!

5 Stars for Perry at the Service department! My first time taking my car to Rusnak for service and Perry happed to be my service advisor. He suggested me the best service packages for my Mercedes Benz and did an amazing customer service. Car was ready and done sooner than promised and was clean ready to go once I arrived for pickup. Thank you!

Drove out with a new GLB today and Khaled provided excellent honest service from the initial phone call to final sale all within a few hours. I was traveling in LA from the Bay Area and definitely walked away happy with the vehicle, thank you!

Luxurious Mercedes dealership with a great selection. The showroom is a large round space with all the new models. We were free to walk around and sit inside most of the models to compare.

Mercedes Benz of Arcadia is the best Mercedes dealership we have ever dealt with. This is our 5th vehicle we purchased from Mercedes Benz of Arcadia. The customer service is top notch! Bo Xiao, our sales representative was an all around class act. He is very knowledgeable and will make sure your transaction is seamless. Tim Martino is the GM of this location and he does an amazing job. The staff who works under his management is a reflection of who he is, and the values that Mercedes stands by. He too will ensure a pleasant and smooth transaction. Overall, this dealership is state of the art, clean, and very well managed and staffed.

The sales person, his name Jack Shen, is the best. Kind explaining about cars and details, and also try to give us best price and interest. Such a wonderful customer service!

The entire sales experience was amazing. My salesman Corry was knowledgeable, friendly and funny. I will definitely come back to this dealership in the future to purchase more cars.

Ophelia from service is great! If you ever need service done go look for her. Very professional, very patient, and also answer all your questions and concerns. I love how she responds super fast via email. Great at communicating, let you know what's being done to the car and explain things in detail. Trust me, she will make taking in your car for service a breeze.

Stacy was a great, she will take her take with you and really help you get the car you want. She didn’t have that typical “car salesman” aggressiveness, she was honest and very clear. Scott the other salesman was great as well took myself and my sister on our test drive, what a great guy. Overall service was great.

Perry has been working with us and is excellant. Absolutely no complaints. Very happy

Smoothest car purchase I have ever had. I’m used to tough negotiations and shady dealers, but Andrei K got me a great price on a custom order from the start. He kept me informed all the way through the cars build and shipment. Car came in and the finance dept was great too with no funny business, no crazy rates or extra fees. I wish all my car buying experiences were like this.

Already got my 4th Mercedes Benz from Mercedes-Benz of Rusnak Arcadia. Very pleasant buying experience. Scott Hong was very helpful, friendly and he always offer us a very good deal on all of our Mercedes Benz. I have sent couple friends to get their Mercedes-Benz from Scott and got the good deal as usual.

I got my first Mercedes-Benz from the Rusnak! Phillip Yang is my selling consultant. I am really satisfied with his professional, kind, and considerate service for me. He is excellent!!! I will refer Phil to my other friends who would like to buy Mercedes in the Southern California area!

Keven,is a great person ,find a good deal on the viecle and financing, I don't like to buy cars because takes for ever,and this time was less that2 hrs, fantastic.

Just bought a new car in Rusnak Arcadia. They rebuilt/expanded the location with a large and glamorous show room. Got the best customer experience from Phillip Yang. He is a nice, energetic, knowledgeable guy. He helped me to choose a vehicle and negotiated with the manager patiently. Will definitely refer to a friend or family.

Scott Hong is the BEST salesperson at Mercedes Benz Dealership in Arcadia branch, he has been helping our family over 8 years, he is very helpful and professional! Thanks so much Scott for your help! You are the BEST!

I've been getting my cars from Peter Liew for the last 15 years and he is simply the best. Peter makes the entire process so easy and pleasant. Just bought our leased car and Peter took care of everything. We just had to show up and sign the documents, that's it. Peter is definitely the person to go when buying or leasing a MB.

Sales associate Kevin Wang helped me find the car best matched to my interests, supported a couple test drives, helped me navigate the lease vs. buy logic, and adeptly completed all required paperwork — all with a no-pressure, no-hassle style. I drove my chosen car off the lot with a big smile!

Marc Hung was our sales person. He took excellent care of us and made sure we got the vehicle we wanted at the right price! I highly recommended him!

I brought my car in for an air suspension warning light on the dash. I am very happy with the services that I had received. Perry was able to help me get Uber services to and from work. When I was told that I had to leave my car overnight, Perry was able to get me a courtesy car also. All the repair done were under warranty, and they even replaced my battery free of charge after their routine inspection of the vehicle had discover that the battery had lost most of its capacity. They even washed my car for me. I would definitely bring my car back for future services and recommend others to bring their cars here for services.

I called being very interested in purchasing or leasing a car from Rusnak Mercedes in arcadia. the guy on the phone (fleet manager) was off today so they had some guy named Joseph call me back. while discussing options and a car I was interested in, he kept cutting me off when I was trying to speak. I was a bit offended and told him in a nice way that i wasn't finished talking. He then said to me "OK, YOU NOT INTERESTED IN MY CAR...GO SOMEWHERE ELSE" I am shocked to be spoken to as a potential customer like this. I can see if I was buying a low end car from some cheap dealership, but a Mercedes dealership?? I would expect and appreciate some kind of respect for a potential client. obviously RUSNAK Mercedes is not interested in my business. I am fine with it as there are more Mercedes dealers in the area who can appreciate potential customers. I will suggest maybe JOSEPH look into some training on hospitality.This place must be embarrassed to employ people like this guy.

The absolute best car buying experience... ever! Our sales associate, Jay Cao, was outstanding and provided the most exemplary service. He took such good care of us, through every step of our purchase, from the moment we stepped into the dealership, to the moment we drove off with our new car. He was available to answer all of my questions, even during the evenings and his "days off". Jay went "above and beyond", to ensure that everything was perfect. While I visited several other Mercedes dealerships (all of which are closer to my home), none compared to the level of service we received at Mercedes Benz of Arcadia - well worth the drive! This was such an enjoyable experience!

Quick and easy transaction. Rodney was awesome, very helpful and knowledgeable. Will definitely be buying from him next time as our fleet grows.

My wife and I were looking for an SUV and we were told about Mercedes Benz of Arcadia through a friend. We worked with Stacey and she was awesome. They didn’t have the exact car we wanted, but Stacey put in the work and got us the exact car we wanted within a week. She is kind, professional and not pushy which is very important to us. Thank you Stacey and Mercedes Benz of Arcadia for your hard work and professionalism.

What a great experience! Everyone was very professional and helpful. Corry Polk was our guy he made the transition very easy and painless. He was very knowledgeable about everything. He is absolutely amazing! I’m very happy I worked with him!

Stacey was our saleswoman she was with us through the whole process. They posted an out the door price and it was actually under by a few dollars. Nice dealership, great service, friendly, and finance was a breeze to deal with. We did have our own financing. This is a quality dealership and I highly recommended it. We bought a 2018 GLE 350 and couldn’t be happier.

I have been going to Rusnak for the last 3 cars. Each time, I had Scott Hong assisting me. He’s very knowledgeable and courteous. Always provides an enjoyable, quick and smooth service. Just recently got a 2021 E class and it’s amazing. When I told Scott the packages I was looking for, he was able to get it from other dealership right away and still gave me a nice deal. My kids are enjoying all the bells and whistles this new car has. Let’s just say now the little ones are very entertained with the panorama roof view and the ambient lighting. Happy kids happy dad.

Already got my 4th Mercedes Benz from Mercedes-Benz of Rusnak Arcadia. Very pleasant buying experience. Scott Hong was very helpful, friendly and he always offer us a very good deal on all of our Mercedes Benz. I have sent couple friends to get their Mercedes-Benz from Scott and got the good deal as usual.

People have definitely become more sensitive at this dealership. Service and the way staff treat you respectful is refreshing especially being an African American man You don't see many in my culture in Arcadia at a Benz dealership probably for fear of being profiled. However that was never an issue. People should simply show love and they did here. It's truly changed since my experience of buying. I'll now come for sure to get my next benz.

Great experience very friendly service 💯 👍 will do business again 🤞.

Peter Liew was super helpful and we have owned Mercedes for over 30 years and my husband is a fan of Mercedes. And Peter is the first sales manager that make our buying experience a wonderful experience and leaving the place feeling great instead of feeling exhausted. Wished we met him earlier but and he is going to be our “go to person” for our future purchases for our Mercedes!

This dealership has wide array of choices for every trim and options. Their staff is very knowledgeable and accommodating as well. Kat B. Is awesome.! Very helpful and straightforward. There were some bumps while we were waiting to test drive the car to the financial process. But it’s worth the wait.

If I could give -10 star for this place I would.Worst dealership I have ever been. The manager Mike Marsh has the worst attitude . He treats the customer like they owe him. I had an appointment to take my car there and they promised to give me a loaner but when I went to get a loaner he comes and says we don’t have any cars but there was like 12 loaner cars there. I asked him what are those his respond was everything is booked for tomorrow and instead of apologizing he was giving me attitude. So after two days I called he picks up the phone and no hi nothing just says we can’t give u a loaner anytime even though I took my $180k msrp car and I called and made sure they have a loaner available. Worst experience ever

Great and thorough service. Appointment was easy to make. Was kept informed on the status of the work. Mike T as the service advisor was courteous, professional, and provided complete and easy to understand responses to my questions. All the other staff from the valets to reception also was great to interfere with. Place is set up with appropriate precautions for covid.

Brought my car here to be looked at due to it smoking! Was told at 10 am that I will receive a call by 3pm with the diagnostic results! At 3:45 Mike the manager calls me and ask why is your car here ? (In those Exact words) I explain, then was told he would have Tyler(the person who Assisted me) call me back with more information! No call . Next morning Tyler let me know the problem and that it will cost me $2200 to fix be cause the issue was hard to get to so the labor is expensive 🙃. I declined and had my car towed home , then to another shop that service Mercedes as well. I was told the entire job will be $928. And that the problem is NOT UNDER THE ENGINE it's to the right of it! I could think of a lot of reasons why I was treated this way !But I won't type it here . I learned my lesson and will never go back

Very pleased with the service!! I was so nervous about getting my car maintenance service during Covid-19. After long delay, I finally made an appointment. Surprisingly, this location was super organized. I could get the appointment the same day or the other day. When I arrived, all staff wore masks and social distance has been well-practiced. Rebecca served me. She was so attentive and kind. I had some issue with my prepaid package. She and Allen helped me out. I was happy with the service that I received. Highly recommend on this location!!!

Seamless experience here thanks to Jay! He was very honest, straightforward and helpful with the purchase of my new car. I would highly recommend anyone who is looking for a new (or used) Mercedes to come here!

Great Service Advisor In and out in 1.5 hrs as promised Work perfect

Do not buy any cars from these people. I am a car fanatic and live in Arizona. They rarely got back to me and when they did it was a complete waste of time. These people don’t allow you to pay your rightful state tax when purchasing a vehicle. Which is complete insanity. I have purchased over 500 vehicles in my life and have never once not been able to pay the tax for the car in the state I am residence of and where the car was gonna be registered. They also make you pay thousands for their “certified” shipping service that takes weeks and won’t even let you use your own shipping service to ship your OWN car. What a disgrace, the worst dealership on the planet. Do not buy from these people.

Rusnak was flawless from booking the service, arranging a loaner, confirming warranty coverage, interface with the service writer, rental return, with my car waiting at the curb outside when I arrived. They did not miss a step in delivering superior customer service. Oh yes...and the work they did was amazing. Plastic piece coming off the passenger handle...brand new handle. Metal skin on the Park button....brand new button. Flawless from every angle. I could go into the purchase of the car, but that would be the same review about another subject.

We had one of the best experience buying our 2020 GLC 300 AMG Line at Mercedes-Benz of Arcadia. Our sales person Scott was the best! It was a super laid back no pressure no gimmicks buying experience. Also credit manager Barbie was really nice to work with as well, there was no up-sale pressure at all. We vey much appreciate the level of service and attention we received. Scott and Mercedes-Benz of Arcadia showed us that car buying doesn’t have to be a dreadful experience. We highly recommend this dealership.

I had a remarkable experience purchasing an MBZ from Rusnak in Arcadia! It was effortless!! Stacy was my 1st contact and she did not disappoint. Called me back immediately and kept in touch with me throughout the transaction. Believe me when I tell you I had questions and out of pocket request. Not once did she seem bothered. Always picked up my call 5-star service. I also had the pleasure to speak to Willie, when I say these individuals made me feel like a queen is to say the least. They went out of their way to make me happy. I have never experienced such care and high quality of service. The experience was fantastic and easy from start to finish. Highly recommend these individuals for your next car buying experience. You will not regret it!

I needed to replace a damaged interior part on my 2019 Mercedes C43. Rusnak took care of everything very efficiently. The part was ordered and three days later in my car. Must say I feel like I have a new car after the fix and the normal service. Great car and even greater Service! The combination of the two confirms we made the right decision to by a Mercedes and to buy from Rusnak!!

I loved my car buying experience here. Rodney was super knowledgable about the vehicles and understood the goals for my business and family life. He found me a terrific deal right from the start, no haggling or back and forth. Also kept very good social distance interactions. Highly recommend!

What a fantastic experience. Had never been to This dealership before ... and honestly from the initial phone call to inquire on a specific car ... everything was professional. The service level at this dealership if the absolute best. We had purchased another car from another Mercedes dealership and it went nothing like it did at Mercedes of Arcadia. Our sales consultant Bruce Chang - 5 stars! The General Sales Manager - Huy Nguyen - 5 stars. If we could give more than 5 stars we certainly would. Next time we purchase - we are staying at Mercedes of Arcadia. We came all the way from yorba Linda and we are so happy ! Thank you for everything. Jeannie and Jim

Bought my wife her new S550 at this dealership and the customer service was great. They treat you like a king at this place. We were actually in the market for a Porsche but they didn't give us the time of day so we decided on the Benz. Great choice of vehicles. We also got the extended warranty so the entire loan purchase is covered bumper to bumper. Can't go wrong with Mercedes Benz of Arcadia. 5 stars and beyond.

Recommended. Jack is very professional, he followed up my purchase and helped a lot!

Built an order G wagon with GM Tim Martino in March, did changes, do PO sheet, deposit sheet, all done and agreed upon x amount over MSRP. Followed up with Marc Hung in sales monthly (nice guy) G supposed to come in August, 2 days ago get a call from Marc, “Tim wants another 10k on top of the agreed upon price” ?? I have emails from Tim and Marc, (and deposit sheet) with agreed upon contract price plus extra. Worst GM I have ever dealt with. I was told the market changed? Ummm…I have owed 7 G wagons and also own a G4x4 squared, I think I know the market on G wagons, and I was a previous dealership owner in California. Plus my wife and I are the #1 global partnership in Arbonne and promoted over 120 VPs (which means we have over 120 Mercedes on our team) No ethics, No long term business sense, Rusnak group, embarrassing. Get ready, this isn’t over.

I leased two new cars from Rusnak in Arcadia in past week. I have nothing but positive things to say about the people working there. From the moment I made contact via their website to completing the paperwork, I found every interaction with the staff, sales department and the service team, to be positive, professional and respectful. Josh Kim is an excellent young man who spent nearly 6 hours with my parents and myself as we looked at our options and made our choices! We had quite a few questions and he had tons of patience! We were new to Mercedes and he made us feel very comfortable in making our purchase. Unfortunate, one of our cars had a minor issue that required a visit to the service dept, however, we had our car back, 💯 fixed and perfect in 24 hours and they were kind enough to accommodate a request to deliver it as no one could pick it up due to logistics. Josh followed up with us every step of the way and has made sure that we are doing well even though it has been nearly 10 days post deal. Speaks volumes for his professionalism and work ethic! 5 ⭐️ for Josh and Rusnak... we will definitely return!

I've been here three times and I am ready to conclude that the positive reviews are fake. There is no way they have such a consistent rating if my three separate experiences are any indication. I brought my E-Class in for a regular service and asked them to look at a broken button on the AC controls. They replaced the AC control module under warranty. I noticed immediately afterwards that the thermostat for the AC did not work, only warm air would blow unless set to the lowest temp. I made another appointment and brought it back in and, 8 hours later, was told there were no faults and their technicians could find nothing wrong with it. It was one of those days I could not spare the time to argue (I was told that my only recourse would be to speak to a manager). I then took it to another dealer who diagnosed damaged thermostat wiring, something they said would have happened during the cabin air filter replacement, and that since the damage was due to "external" influence, that it was not covered by warranty. In addition, the Arcadia service rep was dishonest about cost for the service and performed a service and charged me for a service that I had pointedly refused. After all the time lost to this shop, the fact that they lied to me, and that their negligence and lies ended up costing me out of pocket, you better believe I'm warning people to stay away.

Great car buying experience. Staff was very friendly and accommodating. Was even pleasantly surprised that when I pulled away from the dealership I noticed that the vehicle was filled up with a full tank of gas. Will definitely be back the next time we’re shopping for a car. Update after 2 weeks. Even though I had a great buying experience, I’m not thrilled about the vehicle. When I bought it the salesman raved about how well it was taken care of mechanically and they had just serviced it. Unfortunately for me, it’s broken down 3 times since the purchase and I’ve only put about 200 miles on it. It’s now in a shop for transmission issues. Can’t take the car back because it’s used and probably a lemon. My only saving grace is I purchased an extended warranty. Not too happy. Had to downgrade my rating from 5 stars.

Hands down the best customer service I have ever experienced. Every employee treats me with respect and makes me feel like I was their only customer. Joe, my advisor, is the greatest! It's so easy to communicate and schedule appointments with him. He makes sure everything is done in a timely manner and gets me an Uber or MB driver to bring me to the mall while I wait. He is honest with what services I need to have done and I truly appreciate his candor. He always takes the time to speak with me during our appointments and is very knowledgeable about every car related question I ask him. I always look forward to servicing my Benz here!

The service department is great. Perry is consistently friendly and professional. He goes above and beyond to accommodate my busy schedule when booking appointments. The young ladies at the front desk are welcoming and at this occasion, provided me with an iPhone charger while I waited. A big thank you to all of you!

Profesional treatment from professional people, Mr Scott Hong and the rest of the group were very helpful . impressed by their knowledge . I highly recommend Mercedes Benz from Arcadia.

Rebecca my assigned customer rep is technically knowledgeable about everything! As a first time customer at Rusnak Arcadia and this being my first Mercedes vehicle, Rebecca made my customer experience very pleasant! As this is my first service at Mercedes, I felt my charges was fair and reasonable because of Rebecca who put herself in my shoes.

Mercedes-Benz of Arcadia has been and always will be where we take our business!!! Our salesman Jack was so helpful and communicated with us every step of the way. We went in with a specific vehicle in mind and when it wasn't found in their stock, he was able to find the exact model and trim we were looking for at another dealership. He sent a driver to pick it up and deliver it right to us all within 24hrs. Thank you Jack....and the rest of the Mercedes-Benz of Arcadia team!!!

I had a wonderful experience buying a car at Mercedes Benz of Arcadia because of Denise. Denise was deeply knowledgeable about every car I inquired about. She was professional, easy to talk to, kind, courteous, modest and not pushy as some sales people can be. I genuinely felt she actively listened to what I was looking for and didn’t waste my time showing me cars that didn’t offer what I was looking for. She communicated effectively and clearly. Above all else, I felt she was completely honest and open about everything during the entire process. When I got the keys to my car, she thoroughly explained every component of the car. We sat in the car for a good half hour while she helped me set up the car to meet my personal preferences. She even put a pretty bow on the car and took my picture with the car on my phone. If you are looking for a new vehicle, I highly recommend requesting Denise!

Joe is absolutely an excellent advisor. The whole service process is well organized. Haven't purchased a vehicle here but definitely will when it comes time.

Mercedes-Benz of Arcadia was absolutely phenomenal to deal with. I was able to purchase my car and be in and out and under an hour, they were knowledgeable honest in the front about everything. An environment that is filled with sharks and shysters, they stand out above the crowd Head and shoulders. Shop with confidence.

Yohan Chen is a great service advisor. He keeps me informed on the progress of my repairs. He responds quickly to my calls and concerns.

For been the first time buyer at this dealer, I would like to express the great service Rod offered to us. He always provided us with several options, and advised to purchase our vehicle. Thanks for everything Rod we are very happy with this purchase.

The staff were very friendly and helpful. Service advisor Mike Tone was terrific. He was very accommodating and courteous. I had the pleasure of driving a brand new E Class as a loaner. The overall experience was just wonderful. I highly recommend this dealership.

Mercedes-Benz of Arcadia shines with Customer Service Excellence far beyond our experiences with other dealerships in LA County. Denise in Internet Sales is straight forward and makes the car buying/leasing experience comfortable. We just leased our 2nd car from Denise. This time, it was during COVID-19. With all of the health and accessibility restrictions, along with resource constraints, Denise worked hard to get us into our new car. Denise is amazing and trustworthy! Over the years, in the Service Dept., Rebecca So has been exceptional in providing the highest level of Customer Service. She is very communicative and well organized. Rebecca is truly wonderful!! During my recent visit, due to major safety concerns with my new car, Mike Marsh, Director of Service and Parts, was awaiting my arrival and had researched my concerns. Immediately, Mike put me at ease and assured me that they would address my concerns. He also assigned Rebecca as my Service Writer for my new vehicle. Again, Rebecca is The BEST! Long story short, a week and a half prior, Roadside Assistance towed my vehicle to MB of Beverly Hills, as it was the closest dealership. However, they were not honest about the work that was completed. I was told they worked with MB Manufacturing, later to learn there was no existing case. It was an awful experience, leaving me with much doubt and it tarnished the Mercedes Brand. MBUSA suggestions I bring my car immediately to MB of Arcadia. This is where Mike took on the responsibility of making me a happy Mercedes customer again. Mike has truly gone above and beyond to put my mind at ease. He assigned the lead mechanic to check my vehicle and to ensure I continue to feel safe driving it. In addition, Mike continues to work with me through my MBUSA case. Mercedes-Benz of Arcadia Service Department is a class act!

MB of Arcadia has the best score than the other dealerships in my book. Their service maintenance is second to none. Dropped off my car for the airbag recall. They reached out to me via text: sent a video of my car’s multi-point inspection, sent me a message of the car’s health report, and the invoice! All I had to do is pick up the car, no run-arounds. Joe Yu took care of me and the car issues. Go see him and his team. No disappointments here.

Recently purchased my certified vehicle here and must say this was the most pleasurable experience I had at a dealership. Denise was so friendly, personable, and helpful! Highly recommend going to her if you are shopping online.

Service Advisor Perry was very polite and thorough with my service needs, there was a need to order parts but I had a courtesy car and was in no hurry, wanted it done correctly. I was able to pay online before picking up my car which I found very convenient and quick. My car was cleaned and ready to go, no problem or long wait.

The experience working with Mercedes-Benz of Arcadia was remarkable. My initial email - through the online contact form - was answered by Stacey who was extremely nice as she assisted with my questions prior to coming into the dealership. I informed her that I would come to view the vehicle that evening. Stacey informed me that I would be able to speak with Kevin when I arrived. Kevin was very pleasant, skilled, and answered our questions that evening. Even though we initially walked away, we were not pressured to make a purchase right then, instead Kevin thanked us for coming in, gave us his phone number and informed us to contact him at any time. The next morning, after much thought and more research into the vehicle of choice, Stacey followed up with us to see how our visit was. I had more questions and asked to speak with the GM. Although the GM was not in on the weekend, I was very pleased that Stacey did not just leave it at that. She instead was able to get me someone to answer my questions, and that was the pre-owned manager, Willy. Willy answered my questions, although firm about the price he was wonderful regarding how he went about explaining the pricing and why there was no room for a further decrease in the price of the vehicle. I did not get off the phone feeling like he was being unfair in his dealings. All in all, we went through with the purchase that day. We are very thankful to have worked with Stacey, Kevin and Willy and would certainly recommend Mercedes-Benz of Arcadia for your next vehicle purchase.

First Mercedes bought here. Kevin Wang is wonderful. He’s kind, patient and honest. He believes the right car will come your way so he doesn’t pressure. Easy going and great experience. Will definitely come back

Bought my first Benz here with Stacey. She was very fast to get back to all of my questions via email and made the buying process very simple. Finance was also very helpful in helping me navigate through my options. Highly recommend the dealership

Service department at the Mercedes Benz of Arcadia is absolutely great. The staff is well trained, courteous, and efficient. The operation is properly run, with relatively easy availability of loaners (unlike other dealers) and the technicians generally seem to know what they are doing. I highly recommend Mercedes Benz of Arcadia!

My engine oil was filled up to min level after my oil service was done. Although they fixed it by filling more oil later, the service manager claimed they did nothing wrong and tried to calm me down by persuading me that driving with the min level of engine oil is fine. You can say what you have to say, but at the end of the day, no one (including yourself) is satisfied with the min level of oil right after an oil service. No mention I will be driving the vehicle with min level of oil for an entire year with many road trips to come and your service costs double or triple than a normal auto shop does.

I came here on Friday to look at purchasing an S500 or G Wagon. I pulled up and walked the entire outside of the lot and inside and not one person would even look my way. I ended up feeling so uncomfortable I left the dealership and went to Fletcher Jones in Ontario where I got my new 2022 S500. So happy they were able to help. Never judge a book by it's cover!

First time purchasing a car from Rusnak Arcadia and the experience is by far the best of any dealer. Peter Liew was wonderful to work with and easy going. We took the car for a test drive, and once that was the model we wanted, he went to work and took care of everything else. Again, the best buying experience!

I went yesterday to lease GLB250 I asked the receptionist if anyone can help me she told me no one available now we have only 3 salesman all of them busy , I told her ok no problem I will wait , after 40 minutes older guy came to me said how can I help you , I told him my Lexus lease end and I would like to lease this car and I already have the stock number 35220576. He told me can you come tomorrow morning because now it's 7:35 pm and we have to close 8 pm because Covid, I told him I don't want to test drive the car all I'm asking to get how much payment for 36 months, He told me around 800or $900 before even he take the stock number . I told him ok thank you Today I have appointment already at Mercedes Encino They offer me good number for trade in Lexus too . I don't know why you guys not helping clients I don't think that you guys busy and by the way I leased 2 Mercedes Benz before. bad experience

Incredible delivery and F&I staff. All my questions were answered. Loved using the electronic 'Docusign' process for the final paperwork. Dealership was immaculate and staff was wonderful.

My car was due for service A1, but when the car was retuned to me, The dashboard showed a message stating: “Service B is overdue for XXX days”. I addressed the issue to John the agent who returned the car to the service department; however, he returned the car back to me stating that it will take about two hours to reset the car, to take it on Monday to be reset since it was almost 4:00pm. Additionally, I had to return to the agency because my car was returned to me with the mold bent and sticking out from the bottom right side.

My experience buying my new EQS 450+ was the best my salesman was Peter he took care of my needs and he gave us what we want we paid over $130000 with tax. This was our first electric car we love the car but the free 2 year charging was the worst experience we have to go through. We purchased the car on 4/23/22 and to now we still have not find out why my Mercedes Me can't get me going with the free charges. I been on the phone with Electrify American, Chargepoint and Mercedes Me. All three company is telling me is not there end the problem is the other company. Atlease both charging company is saying the Mercedes Me app is the problem. I am running down to 45 miles to go the charger that mercedes gave me in the car is a junk! I charge it for 9 hours it only gave me 40 miles. Today I had to go pay at Chargepoint. Mercedes should offer me a home charger this is just unexcepable. I need someone to get back to me to get this fix ASAP.

I had a great experience at Rusnak Arcadia Mercedes with Joseph Ma! We were able to secure our car in less than 15 minutes and waited a short time for all the paperwork to be processed while the car was getting detailed and gassed. Joseph was fantastic and would highly recommend him to anyone.

I had a wonderful experience at Mercedes Benz Of Arcadia. Peter was extremely knowledgeable and helpful during the process of obtaining my new vehicle. I would recommend anyone searching for a Mercedes to work with this dealer, specifically Petter. It was a stress free experience in Beautiful facility. Thanks MB of Arcadia!

Huge thank you to Stacy from Mercedes! She was referred to me from my family member, now I see why he has used her for over 7+ years! She is very helpful, patient and professional. We originally went in for the GLC and ended up leaving with the GLE. We absolutely love the car! Newly renovated, Rusnak of Arcadia is super nice, and follows covid guidelines. Also thank you to Jimmy for assisting us as well. If your in the market for a Benz go to Rusnak of Arcadia and ask for Stacy or Jimmy! Great people!

Got my third AMG, a GTR from Rusnak Mercedes of Arcadia and the whole buying experience was extremely smooth and relatively quick. Jay was my salesman and he was very respectful, accommodating, and reasonable. Negotiating was a breeze and I was very satisfied with the final deal that was reached. Definitely one of the better experiences I've had with Mercedes dealers. Highly recommend this dealer for all your Mercedes needs.

Joseph was professional and friendly. He explained our options thoroughly. Barby in Finance was amazing. Never had such a great experience with a financial manager.

Absolutely the best dealership to work with. I’ve purchased a Mercedes from other dealerships in all parts of California but none of them are as professional and attentive as Arcadia. They will go to the end of the earth to make things right for you. They don’t treat you as just another customer but as someone they genuinely care about. Felt no pressure buying a car and will happily purchase more through them. Thank you Huy, Bo, and William!

I recently purchased a brand new E63s wagon from Mercedes-Benz of Arcadia. It was an awesome experience, I would highly recommend this dealer to anyone looking to purchase a Mercedes. I got the pleasure of dealing with katrin bassenger as my sales woman. She was very knowledgeable and easy going and made my wife and I feel very comfortable. Go down to Mercedes-Benz of Arcadia talk with katrin and get yourself in your dream car like I did!

Absolutely the best car buying experience I’ve ever had. This dealer is a no nonsense dealer, no pressure at all. Kevin Wang was great in the purchase my new car. The deal was agreed to over the phone and when I got there to purchase my car the deal was the same as it was on the phone. I would definitely recommend buying your new MB from Arcadia MB.

Best Service Ever!!! Khaled help me find the perfect vehicle… I’m more than happy!! I would definitely recommend. Thank you Rusnak!!!

Last week I purchase a G550, super rare to find but found it at Mercedes Benz Arcadia. Marc was super friendly and the entire team was really helpful with the purchase. I can't be any happier with the purchase. Thanks everyone.

I recently purchased a vehicle here at Mercedes-Benz of Arcadia. I have to say this is the best experience I had at any car dealership. Scott was my salesperson. Very professional, patience and friendly. He was able to answer all my questions with great detail and professionalism. He helped me to picked out the car of my dream! I’m more than happy with the purchasing experience. This is the guy to go for if you want to purchase your next car. Highly HIGHLY recommended to all!!

Hands down best Mercedes dealer in LA , have the best service and parts departments , always outstanding professional customer service !! Dont go anywhere else!

I had a great experience at this dealership. Service was quick and to the point. My experience was pleasant due to my sales representative Stacey Huynh. Stacey paid close attention to my needs and met my budget. Stacey was very courteous of my time. I had my 10 year old daughter with me and the loan officer had another client therefore it was going to be a while. Stacey advised us to go grab lunch and come back, once we returned the loan officer took us right in. Did not feel pressured nor did I feel as if I wasted my time. I had 180,000 miles on my E-Class and never had mechanical issues, but it was time for an upgrade before it would start giving me issues. That is the reason why I purchased another E-Class. Although the two I had in mind sold the day before, Stacey showed me others that would make me say "Yes". Overall, it was Stacey that made my experience pleasurable. 🙏🏽 Thank you, Stacey!

*****UPDATED REVIEW***** Added my 2016 CLA to the dupont service contract this week. I figure I'd post a picture. A picture speaks a thousand words right? Look what fantastic work they have done to a few years old car!! *****INITIAL***** Their General Sales Manager, Ken Lau, is extremely helpful. He answered every question we had for the product. He even coordinated our recent dupont service (hassle-free). My wife purchased the dupont service with the dealer and recently used it to service her GLA. Let me tell you this. It is the best decision we have made for car protection services. The dupont service took only 5 hours or so. They gave her a loaner, so it doesn't really matter. Right before this service, we took a family trip to Nevada. You can imagine all the dust, watermark, bugs and etc was building up. Kids were spilling drinks onto their seats. When we get our car back after the dupont service, we thought we got a brand new car. It is that amazing. I am working with Ken to get my other car into their dupont contract. Thanks Ken! Keep up the excellent reputation!

Stacy was excellent to work with .. no beating around the bush. I wanted to buy a certain car and she made it happen.

My agent Marc is really nice and actually---everyone in the dealership is nice and made me and my son feel relaxed the whole time. I didn't feel the pressure of car buying unlike in the past. They offered me everything that i think is for my advantage. Marc even did a follow up to ensure that my good car buying experience did not end when we leave the lot.

I highly recommend this dealership. I have visited it in the past and recently brought my son’s car in for him for a recall. My service advisor, Yohan Chen, was amazing. He was professional, friendly and super knowledgeable. He went over everything step by step and even had some great suggestions for me. My son’s car was ready when promised and was sparkling clean when we picked it up. The dealership was spotless and the rest of the staff there were also professional and extremely friendly- from the receptionist to the porter that brought me the car when it was done. It felt like family. Will definitely be returning and looking for Yohan when I do.

First visit yesterday great experience, the front ladies where so sweet and welcoming, Phil so professional and helpful, Tyler very detailed ,great customer service overall happy with my visit and how they took care of my needs .Highly recommend you visit them !

People have definitely become more sensitive at this dealership. Service and the way staff treat you respectful is refreshing especially being an African American man You don't see many in my culture in Arcadia at a Benz dealership probably for fear of being profiled. However that was never an issue. People should simply show love and they did here. It's truly changed since my experience of buying. I'll now come for sure to get my next benz.

Kevin Wang was awesome. He was super helpful and so honest about everything. It sometimes difficult to trust sales people but I would recommend Kevin and his manager Tommy to my family and closest of friends. It’s people like them that keeps me coming back. Thank you!!!

This dealership has wide array of choices for every trim and options. Their staff is very knowledgeable and accommodating as well. Kat B. Is awesome.! Very helpful and straightforward. There were some bumps while we were waiting to test drive the car to the financial process. But it’s worth the wait.

Recently purchased a Benz for my mother. We were lucky to have Scott as our sales consultant. He was patient and courteous. Made the entire experience wonderful for my mother. She loves her new car and the service provided by Scott, PJ and Andy (finance manager) They were an exceptional team. Will visit again for my next car.

Very friendly! Went to buy a new coupe and everything went smoothly. The sales guy Bo even gave me his WeChat so that I can ask questions about how to use the features in the car at any time after the purchase!

Great customer service, good test drive experience.

I brought my car in for an air suspension warning light on the dash. I am very happy with the services that I had received. Perry was able to help me get Uber services to and from work. When I was told that I had to leave my car overnight, Perry was able to get me a courtesy car also. All the repair done were under warranty, and they even replaced my battery free of charge after their routine inspection of the vehicle had discover that the battery had lost most of its capacity. They even washed my car for me. I would definitely bring my car back for future services and recommend others to bring their cars here for services.

Jimmy really helped me get my fantastic car！

Do not buy any cars from these people. I am a car fanatic and live in Arizona. They rarely got back to me and when they did it was a complete waste of time. These people don’t allow you to pay your rightful state tax when purchasing a vehicle. Which is complete insanity. I have purchased over 500 vehicles in my life and have never once not been able to pay the tax for the car in the state I am residence of and where the car was gonna be registered. They also make you pay thousands for their “certified” shipping service that takes weeks and won’t even let you use your own shipping service to ship your OWN car. What a disgrace, the worst dealership on the planet. Do not buy from these people.

My agent Marc is really nice and actually---everyone in the dealership is nice and made me and my son feel relaxed the whole time. I didn't feel the pressure of car buying unlike in the past. They offered me everything that i think is for my advantage. Marc even did a follow up to ensure that my good car buying experience did not end when we leave the lot.

Kevin Wang is very nice and knowledgeable sales. He was very patiently explained all the detail to me. Show me all the functions. Even after I come home, if I have any question to call him. He still very patients. Very nice shopping experience.

Mercedes Benz of Arcadia is an is the best place to buy and service your Mercedes in San Gabriel valley! The team is very professional and friendly. I came in recently to get my recalls fixed, and they did additional work to inspect my car for other potential issues. They found some other parts that need to be fixed and sent me pictures and descriptions. I can decide and select the items that I want them to take care over the phone. It’s very convenient.

Me and my husband just purchased a GLC 300 from here. Dealer Kelvin Wang is patient and friendly, he spend a lot of time help us to find our required car. Anyone who want to purchase car or rent car , I would like to recommend Kelvin Wang. Good dealer! Very Nice! Overall, it was a wonderful car purchasing experience!!!

Had a great overall experience in the used car department. Joseph in sales was pleasant to deal with and he made the sale smooth and efficient. The manager and finance department were very pleasant and professional as well. I highly recommend this dealership for its level of service and it’s very competitive prices.

Kevin Wang is very nice and knowledgeable sales. He was very patiently explained all the detail to me. Show me all the functions. Even after I come home, if I have any question to call him. He still very patients. Very nice shopping experience.

My wife and I have been in the market for a new vehicle for a while, so we've done a significant amount of research. Once we decided on a make and model we started reaching out to different dealers. In this current day and situation, I emailed various dealers for prices, asking simple straight forward questions. Most of the replies I received were the same quotes given on websites, the "come in let's talk" or the "Weeelll what did the other dealerships quote you?" approach. Right off the bat I felt like I was about to get played. Despite being an hour drive away from us, Rusnak Mercedes had the vehicle/trim we were looking for and we emailed them. Long story short, Corry Polk, the internet sales manager was outstanding. He quickly and succinctly answered all my questions over email and text, including prices. When we met with him, Mr. Polk was straight forward, engaging but didn't play that over the top car salesman persona at all. There was a "no BS" approach about him when it came to coming to terms with the vehicle and accessories. I really appreciated that. The whole purchasing process was about the best I've ever dealt with while buying a vehicle. We were in and out in about 2 hours. For me it's the simple things that make or break a business. From where I live to this dealership, I have about 5 or 6 other Mercedes dealers that are closer. Their simple, clear, straight forward approach is what drew me in. I'm glad we chose this dealership, we are happy with our purchase. If you're in the market for a Mercedes, check this dealer out...

While this dealership advertises on Autotrader, MB of Arcadia, by policy, will not sell used vehicles to out of state buyers. Dealerships are loving the lack of supply of autos, and cashing in doing so, while providing a poor customer experience. Save yourself about 20% -- Wait a few months until supply catches up to demand. Find a dealership who appreciates your business.

The service was awesome. Dropped off my car, picked up a loaner in less than ten minutes. When I returned I literally got our of the loaner, and exchanged keys with my service writer and got in my car and left. I have never experienced better service in the over 50 years I have been driving

I was totally impressed with the service I got from Rusnak MB in Arcadia. My sales rep, Bruce was a very straight forward guy. He is so easy to deal with, no bs. We came at 7:30 pm and closed the deal in half an hour. No pressure selling and the numbers were what I wanted. I was lucky to get the car I was looking for in a long time. E63S Station Wagon. Andy the finance manager was also quick with the paperworks. I am so happy with the whole experience.

I would highly recommend Mercedes Benz of Arcadia and sales representative Joseph Ma. We were loyal BMW clients but decided to see what Mercedes Benz had to offer, and we are so glad we did. This dealership is beautifully laid out and all their staff are professional and courteous. We had the pleasure of working with Joseph Ma, who is very knowledgeable in all things Mercedes Benz. Joseph’s humble and kind nature was a refreshing change from some of the experiences we’ve had at other dealerships. Joseph ensured he understood our specific wants and needs not just for our vehicle but also the financial component. He helped us find the right vehicle and ensured our deal was within the range we requested. This made for a pleasant and stress free experience. We are happy we made the switch and to be part of the Mercedes Benz of Arcadia family. Thank you again Joseph.

Very easy car buying experience. Rodney was a pleasure to work with.

Had the best first car buying experience here thanks to Kevin who got me the best price on my GLC300 4matic, he was friendly, professional , and helped me in every way possible, he even took the time to text me and answer all my questions on his days off, I would def recommend you ask for Kevin if you want to buy a car. Thank you so much you rock!

Took my Mercedes in for service. Yohan was my service advisor. He was professional and knowledgeable about the services I needed. He made the service process smooth by providing great communication. I was back on the road that very same day. I high recommend Yohan for your next Mercedes service needs.

Awesome customer service received from Service Advisor Perry Roeder. He took the time to explain what service “B” entailed and assisted with a few additional issues which needed to be resolved. A great conversationalist and positive guy. I will be back. Ask for Perry, you won’t be disappointed.

This is my second time buying a car from MBZ of Arcadia. Both times I worked with Andy Lok. He's the best. Fast, efficient, no BS. He's very nice guy and knowledgeable. I have referred him to all my friends and family for the next time they will be looking for a mercedes. Also, Michael at finance was very nice too. Friendly and great attitude. Thank You to MBZ of Arcadia for excellent service and experience.

It was one of my best experiences when I purchased 2020 Mercedes Benz sprinter from this dealership. I want to thank my salesperson Rodney Kordani for his best service and for his efforts to give me the best deal. I highly recommend to ask for Rodney Kordani if You go to this dealer.

Excellent service, impeccable, courteous, professional. My sevice adviser was Joseph YU, always with this guy, he knows cars and take care real good. I was there on that day he stepped out for lunch and to my surprised i was greeted by the Service Director, Mike Marsh, very nice person, caring, eager to help, so he asked another service adviser to help me out. Overall, exceed my expectation every time and I always have Rusnak sevice my car, I have two, been there a lot. Thumb up for Joe and Mike. Yours

The service at MB of Arcadia is unbeatable. From the moment I stepped through the door until my car was ready after servicing, my service rep Ofelia was there just a text/phone call away. It made me feel good to know that I did not have to call and be transferred and hope that I get the same person. It’s one on one service. The service is fast and of excellent quality. Wouldn’t take my car anywhere else.

For being a luxury brand vehicle, my experience with Mercedes has been nothing but problems. I most recently bought a new vehicle at Mercedes of Arcadia, and since I took it out of the dealership I’ve been in and out of the service department for repairs. We found out the NEW car is due to 15K service as it was in their dealership for so long. In the past two months since I bought it, the vehicle has gone for service three times already and Mercedes is not taking any responsibility for the excessive amount of times it has gone for repairs. I’ve tried to speak with the General Manager, Huy Nguyen and Sales consultant: Jon Montgomery at Mercedes of Arcadia several times and have not heard back from him. When I purchased the vehicle they promised they would be there to assist if we had any issues or needed any assistance but that has not been the case. They have been unresponsive to the issues we’re having with the vehicle and unresponsive to our needs. And it all began the moment they didn’t deliver the vehicle when they promised they would. We bought the vehicle requesting certain modifications be done to it and they promised to have it ready in five days after our purchase date but that wasn’t delivered. We had to wait another three days to have it delivered and they didn’t deliver it with all the keys to us. We had to let the dealership know we were missing a set of keys. I didn’t purchase a new vehicle from them to be in repairs every month. I don’t recommend anyone buy a vehicle from Mercedes of Arcadia, it has been a terrible experience for me and it’s only been two months since the purchase date.

I just got home from buying a CPO E300 at Mercedes of Arcadia and I couldn’t be happier. My experience was five star from beginning to end. Silvia Lee, one of the Internet Managers, was a superstar who took great care of me throughout. She kicked off the process by personally taking photos of a new arrival that didn’t have any photos up yet on the website and sending them to me by email after my first inquiry. She then made sure the car was ready for me to see the next day. After examining the car and doing a quick test drive, I was ready to purchase the car. The dealership put four new tires on the car and detailed it, all while Silvia followed me to Burbank Airport (in rush hour traffic) so I could drop off my rental car and get back to the dealership to drive off in my new car. What a great way to end the day! Thank you to everyone at Mercedes of Arcadia, but especially Silvia, for taking such great care of me today. I have purchased a lot of cars and this was the best experience I’ve had. I can’t recommend them enough!

Yohan and all of the service team always take care of our vehicle's service needs with extra care and attention. They keep consistent and constant updates coming to us throughout the service period and are very up front about costs. They move quickly and get us in and out of there very fast. They are friendly and respectful. Great service.

I had a great experience with Mr. Mike Tone. Mike is the best customer coordinator I have ever met. He is patient, experienced, detail-oriented, and professional. I know very little about cars so I had to ask a lot of questions. He explained everything very well and offered his professional knowledge to help me make decisions. Also, he is very good at communicating the service, price and time with me face-to-face and over the phone. I was in the meetings all day and he contacted me through different ways to let me know the progress of my service. Mike is also a good case manager. Before we finished the service and I was about to pay, Mike went through my whole documents of the services and the prices again to make sure everything was correct. I feel so comfortable to have him handling my case and I will definitely recommend him to my family and friends!

Bad service, come to try looking GLE 350, I never see sale person very bad like that, her name is Tracy ( Vietnamese). She is even don’t care to serve customer, when I make it deal with her, she never responded my called, I have to call her, she didn’t need to call me, when she pick up the phone and talk to me, she said is she very busy and will call back an hour but all days gone she never call back, I thought this dealership won’t need customer. Never come back again.

Best dealership ever! I cannot express more about my satisfaction. They are nice, helpful, professional, and careful. They treat me well and treat my car well. Their service is excellent and quick. It only took them half day to repair my sun shade button. All process, including get me the loaner car, were less than 15 mins. I cannot expect more since they did perfectly. Special thanks to Ophelia Wang, she is the best.

I have to say that each and every time I have to have my vehicle serviced, the experience is always positive. The greeting that I receive from the valet folks receiving my car is always great and pleasant. Candi the receptionist meets me with an always great greeting and a smile. Then when I get with my advisor Brian, this completes the great service that i always get when I have to bring my vehicle in. You all should be commended for the people you have working there. Glenn C

I love my service advisor Mike T. He is absolutely wonderful. I am always satisfied with the excellent and speedy service. They make me feel so welcome.

I had an excellent experience at Mercedes-Benz of Arcadia. My service rep. (Mike Tone) was very helpful and professional and made me feel as a valuable customer. Although I didn't get my car repaired there, but definitely I will come back again for routine maintenance. Rusnak is lucky having a great service rep like Mike.

My service advisor, Joe Yu is very efficient, knowledgeable, friendly and helpful. He even got me a tire expert to look at my tires so that I can feel confident and safe for the long trip to Arizona right after my service. I really appreciate his assistance and I would like to have him as my advisor every time I take my car there for service.

I worked with Jack Shen to purchase a rare Mercedes from out of state. He was very responsive, professional, and straightforward throughout the transaction. They were accommodating of my schedule and gave me all of the peace of mind that I needed for the purchase. I would not hesitate from purchasing from this dealership, and Jack Shen again.

This dealership is amazing! The staff is great & easy to work with. They do all they can to give you the best deal. Michael was a pleasure to work with. It is great to walk into a company and have their employees actually do their job and enjoy doing it. Car shopping can sometimes be a headache, but here it was pretty easy and I highly recommend this location.

This was the best car buying experience I’ve had. Stacey, Jay, and Perry were awesome! All of my questions were answered. They are extremely knowledgeable and I feel I’ll be in great hands with Mercedes. I highly recommend this dealership!

The team at Arcadia followed up and replied to all me emails pre, during and post buying process. Not very open to negotiation but extremely professional. Michael in the finance department was very professional and easy to work with I recommend them to anyone who wants a smooth experience.

Can't thank Billy and the team at Rusnak Mercedes Arcadia enough for getting me a fantastic new ride! They were friendly, professional, FAST, and just an overall pleasure to shop with. I contacted Billy before my lease ended and within a few days Billy went above and beyond providing me with amazing options and prices. The whole process was quick and painless. Definitely contact them before venturing out on your own, they're doing great work.

It was a smooth and easy transaction dealing with Billy Kwan. He was extremely detailed regarding the model, package and technological aspect of the vehicle. We love the car and would definitely recommend friends and family to come. Thank you for the wonderful service and your company exemplifies true CLIENT SATISFACTION!!!! :)

worst place to take your car. We took our Mercedes there,It turned off suddenly and didn't turn on, when we took it there ,while unloading it from the towing car one of their employee pushed the car and made a damage in the back trunk which they didn't accept to fix it(but the towing company did). They refused to give us loaner at fist and after waiting 3 hours they finally gave us a loaner car. They couldn't find our car problems for couple days and when they found it and fixed it finally they said that your air bag light is on, and if you want us to fix it for you , you should pay more! we told them the light was not on before but they didn't accept. anyway we told them to fix that problem too, it took 2 more days and they finally figured out it was their mistake that the light is on. AND WORST OF ALL they stole a big jar of hand sanitizer(half a gallon) from our car! NEVER GO THERE.