Mercedes-Benz at Long of Chattanooga International Dr, Chattanooga

Jason made the “new car buying experience” so much easier and more enjoyable than I had anticipated. I didn’t feel pushed or rushed at all. Recently, I had to go to a different car dealership and pick up some paperwork for my dad. HUGE difference in the atmosphere and the attitude of the salesmen there. One was particularly rude to me. That didn’t go over well. The Long dealership has perfected its customer service…keep up the good work! Thank you for being so personable and helpful. I absolutely LOVE my new Santa Fe!! Long of Chattanooga is definitely the exception to the rule!👍💖

We recently were in the market for a car after ours was totaled. We found two vehicles at Mercedes Benz of Chattanooga on a Sunday. Sev was the sales rep that assisted us. He was great. Very informative, polite, and not the least bit pushy. The dealership treated us like we were buying a 135K vehicle and were not. I have never had a better car buying experience than that one. Hats off to the Sev, Jason Williams, and the dealership for having such great customer service.

Truly incredible experience at Long MB of Chattanooga! Mrs Maddie Knight was my sales professional and truly made this a car buying experience worth raving about. Thanks so much to Maddie Knight, Jason Williams and the rest of the Long Mercedes Benz team. I very much appreciate it! #AMG

I do not normally post reviews however I felt the need to do so after the great customer service my daughter and I received specifically from Eddie Bartlett. Eddie was very considerate and helpful. He quickly returned all my text and phone calls. He was very knowledgeable and offered sound advice. Eddie took a stressful task and made it smooth and enjoyable. I am very grateful. Because of this experience, I would definitely go to Eddie again if I needed another vehicle. Thank you Mercedes-Benz at Long of Chattanooga.

Ethan was awesome. He is quick and efficient and really made the car buying experience relaxing and fun. The rest of the team at Long Mercedes were all very professional and polite as well. Overall a really great experience.

Aaron Schmitt was our sales consultant and did a great job helping us get the cars we wanted. The team worked well with us to make a good deal & I am delighted with the two cars we did choose! The people here are friendly and genuine. Great service!

We have a focus on professionalism and customer service. I can tell you unequivocally that Mercedes-Benz at Long of Chattanooga exemplifies this. From Duke, and Maddie handling the Sales, James setting up the MBUX system, and Chad covering the financials, this dealership will take care of you. We drove 2 hours to get to this dealership and purchase our 2022 GLE 350, and will gladly drive 2 hours again for our next purchase.

My salesman Drew was very helpful and he did not make me feel pressured to purchase a car. When I found a vehicle that I wanted he explained all the features of the car and made sure we knew how to use them. I would definitely recommend!!

We sincerely appreciated all of Eddie Bartlett's help with the process of buying our car. Eddie gives his very best effort to help you find whatever it is you want and need most. He was patient and helpful during all of our questions about the car, and while walking us through each step of the process. He was very honest about all of our options and listened well to the concerns we expressed. Eddie went above and beyond due diligence. Needless to say, I would highly recommend asking for him to help you not just because he is great at his job, but because of who he is as a person.

Veterans, if you go there and buy a car, see Aaron. I have a friend that recently bought a car there and I was told that Aaron was very honest about the car he was trying to sell and I appreciate that as a consumer. The car was purchased from another salesman and the interaction was not very pleasant. See Aaron, he sounds like a great salesman.

Eddie Bartlett was AMAZING! My boyfriend and I were looking for a vehicle to purchase and we were able to get the one we looked at the same day. Eddie made it easy and his customer service is spectacular! Looking forward to working with Eddie again!

Aaron was a very helpful and informative. We went in not expecting to leave with a car but drove one out same day. The financing department was extremely quick and friendly. Highly recommend this dealership to anyone.

Many thanks to Justin Hendrick for working with me to start the process of ordering a new vehicle. As a US Navy veteran I appreciate his attention to detail and being thorough and professional, which gives me confidence the experience will be a positive one! I had the opportunity to work with another dealer but so far I am glad I decided to work with him and MB of Chattanooga!

We bought two cars this week from Long. Jason helped us so much. He was patient, kind, and made the car buying experience wonderful! Highly recommend asking for Jason at Long!

I have purchased multiple vehicles from this dealer. The staff is always extremely professional, courteous and responsive. Aaron and Duke are always helpful. Will purchase all my future vehicles from them without hesitation.

Cedric Toney out of all the representatives I have came across throughout my years he has been the best car salesman, he has been very respectful, honest , very informative and knowledgeable I could not have ask for a better person. So when you decide to purchase a Mercedes Benz in Chattanooga TN do look him up.

I had a really good overall experience with Mercedes-Benz at Long of Chattanooga! Sev is super nice, detailed in explaining cars, precise, and professional! I would recommend him for anyone who is looking for a car there!

Long of Chattanooga was a targeted stop for Cyndi and I during our vehicle search. Ethan Eckhardt greeted us and spent a generous amount of time listening to our needs. We are not impulsive buyers. We needed to do are homework and Ethan respected that. Being a hands on person, I requested a look underneath. He arranged for the vehicle to be lifted on the rack for my inspection. That's what it took. Seeing German Engineering confirmed my choice. Thank you Nelson Long. Your entire staff along with the quality of vehicles, made this a 5 star experience for us.

What a delightful experience working with Duke Ankey and Aaron Schmitt in purchasing our 2022 Mercedes GLS! I appreciated Duke’s straightforward, honest approach for negotiating the purchase transaction and Aaron did a wonderful job handling the delivery process. Aaron has a wealth of product knowledge and did an outstanding job stepping my wife and me through all the features of our new GLS. Aaron has a pleasant demeanor and excellent customer focus. And Duke’s respectful, friendly, and easy -going manner gave us comfort doing the deal with him. He was very responsive to all my request and followed through to ensure satisfaction. Long of Chattanooga is very fortunate to have Aaron and Duke on staff, for they are both great representatives of their organization.

Ethan done us a great job. Picked up a nice new GLC 300. He was knowledgeable and attentive during the sale and stayed on top of everything.

Bryce was fantastic! He was very patient and helpful in getting me exactly what I wanted. Excellent follow-through and communication. The dealership itself was also great- very friendly and welcoming.

I had a great experience with everyone at Long of Chattanooga they took great care of me with my first Mercedes purchase , Mike Watson was a great sales rep who made the buying process easy, understandable, and fast.

Mr.Cedric Toney is a FANTASTIC salesman. If you come here to get a car I would recommend you go to him. He will supply all your needs when it comes to purchasing your vehicle.

My husband and I recently bought a new Mercedes-Benz from Long of Chattanooga and specifically Sev Tartar. We highly recommend working with Sev and appreciate his knowledgeability, helpful and responsive nature, and the ease of working with him.

It has been easy to schedule service appointments. All service reps ( Trevor, Mary Beth and Steve) have been very knowledgeable. They are not afraid to reach out to the tech to have any fault codes explained. Pricing has been fair, service has been timely. Customer Service has been quick to ensure that I have been 100% satisfied each and every time. No need to hesitate booking an appointment, They're good people.

It was a very busy day with lots of cars and people to attend to. The service staff, Dan for me, were amazing! They made sure they came and visited with each person in the waiting area to explain about their car. They even sat down like it was a casual chat or ask them to come over to their offices. In the end, I was not feeling well and Dan rushed things for me to get me out of there quickly. The special attention and concern was much appreciated!

We had a great experience at Long of Chattanooga. Bryce helped me check out a few cars and we settled on a 2021 GLE 350. I love it. The process was easy and the car is great.

Fastest luxury car service center around and exact timing on appointments. Definitely makes for a better experience.

Cedric was amazing !He took very good care of us from the time we walked in . He made things very comfortable and not stressful ...Will definitely recommend Cedric Tony for all you new car purchases, We will be back !!! Thank you Cedric!!!

Where do I start from the moment, I stepped on the property my experience was nothing but exceptional. Thanks, Bryce, for an outstanding job.

The experience with Ethan was perfect! I'm going to love my new Mercedes!

We were treated very well during our visit. Exited about our purchase

Had a great experience. Bruce Young was a great salesman and got us exactly what we wanted .

Drew is an awesome worker he sold me my dream car & I love it 🥰

I came in to get my XC40 serviced at Volvo and walked over to Mercedes to waste some time. Aaron saw me looking and BOOM! Just like that he had me sitting in a car that would be perfect for my Mom! As my car was still in service, he allowed me to take a comparable car on the lot to pick up my mom and bring her in. She’s been looking for the perfect GLE for the past 2 years and there it was! He was very kind and set everything up for her! This just reinforces why we shop at Long! Great service every time!

Came in to buy our lease out and Neil and Bryce took great care of us. We will be back for the next one .

Bought my first car today, and had a really great experience to say the least. Alan , James, and Bryce all did an awesome job with helping with the process of picking out a car that I genuinely loved & purchasing, super easy. They were very patient and attentive, and I appreciated it very much!

My experience at Long of Chattanooga was phenomenal! This was my first time purchasing a car and James Odom Sr. was amazing. He was patient and attentive. He helped me through every step, I was confident in my decisions and I was back on the road before I knew it. I had no idea what to expect during this process but Mr.Odom made sure that I understood every part of the process and answered all of my questions. I highly recommend anyone searching for a vehicle and great customer service to visit Long of Chattanooga and ask for Mr.James Odom.

I recently shopped around for my first new car and found the best service and most knowledgeable reps at Mercedes. Aaron Schmitt did a great job of letting the product sell itself. He presented me with all of the information on the vehicles and never pushed me into anything like many car dealers are prone to do. It's early to call, but I can easily see myself returning as a lifelong customer. Highly recommend.

Aaron was a great, funny, and outgoing salesman. Enjoyed purchasing our GLC 300 from him and he gave me a Mercedes’ shirt to wear while driving my BMW. Besides that, Aaron was able to give us a great experience at Mercedes in Chattanooga. Definitely recommend going to him if you do come to the Chattanooga dealership.

These guys are awesome. Bryce Young did an amazing job. Excellent service department…go see Trevor Evett for your service needs. Long does not disappoint.

When I started car “looking” I started out on Facebook Marketplace just to see what model and year I would like.. Because I only buy a car every 10 years.. I knew I wanted a Lexus RX just like my last 2.. They have been great for me.. Found one on FB so I messaged Ethan Eckardt And he promptly got back with me and communicated everything about the car.. He has been WONDERFUL and so pleasant to deal with... I very excited about my new to me Lexus RX 350! That had everything I wanted on it 😌

Bryce was excellent! We got great service from start to finish.

Ethan at Long Mercedes helped make buying my first new car an amazing experience!!

Bought a 2021 C Class 300, love the car!!! Our sales rep, Bryce, was very helpful and easy to work with.

Justin Hendrick made the experience getting my new car a breeze! 10/10 recommended!

We had an overall great first time experience here! Brian was the first to greet us and was very friendly and helpful with everything! He made sure that all our questions were answered. The sales manager was able to give us a great deal on the car we wanted and made sure that we didn’t leave unsatisfied. They were all patient and welcoming to us, which made the experience even better! Would definitely recommend, 10/10 customer service!

I'm purchasing my first car and Justin Hendricks has been my saving grace. I work during the day and wasn't able to talk to him on the phone, and he was able to communicate to me through text and in 2 days I'm signing my papers for my car! He made this long process so easy in just 2 days! I thank Justin so much. God put him with me for a reason!!!

We drove several hours to purchase a certified pre-owned 2016 Mercedes SLK 350. I contacted a salesperson ahead of time (Haley) and was very clear that I wanted to know whether the car had any blemishes or defects and to please send me photos of the defects. Her response was the car was "PERFECT not a scratch or a blemish to be found." We didn't expect the car to be perfect, it is used, but I did expect the staff to be honest and not misrepresent the car. The car unfortunately had several defects that were obvious to anyone that cared to look. I should have taken more pictures but the one of the wheel pretty much sums it up. Not at all what I would expect from a certified pre-owned Mercedes.

My husband and I stopped in at Long Mercedes-Benz in Chattanooga, TN. Aaron greeted us as we entered. and after asking how he could help, he proceeded to show us the vehicles we were interested in and throughly explained the differences. With his knowledge and explanations we were able to quickly narrow it down. The road test confirmed that this was the car we were looking for. This whole experience was a pleasure as Aaron is very knowledgeable and explained everything. So glad we stopped in at Long Mercedes-Benz of Chattanooga!

Had a great experience. Bruce Young was a great salesman and got us exactly what we wanted .

Bryce was exceptionally helpful in finding the right vehicle for me. I purchased a C300 Series Vehicle that I absolutely love. This is my second vehicle purchase from this dealership and the customer service is awesome as well as the service department. Thank you for all your help.

Do not, I repeat do not buy the prepaid maintenance plan with Long Mercedes or any Mercedes in general. We purchased it brand new last year with our car and didn’t even get the chance to use it 1 time before having to upgrade to a larger vehicle. Come to find out the dealer doesn’t tell you that the plan sticks with the vehicle for life. So we got screwed out of $2000+ dollars from them. The dealer could have easily told us about this when we was purchasing but did not. When we was talking to Chad in finance about it he also said we were not the first ones having this issue that he was also working with 2 other clients with this same issue. If you want to throw money down the drain the buy it. Would love to see a reply but there won’t be any reply to this review and if there is Chad in finance has my cell number. Better yet would love to hear the owner step in and do the right thing but he got his free cash from us so it’s a done deal in their books. Update 2/25/21 I contacted MBUSA and spoke with 3 separate reps and everyone of the. Said the prepaid maintenance plan is a plan that is independently given by each dealer so it has nothing to do with Mercedes but solely upon the dealer itself. I also reread all the terms and agreements and there is nothing stating in them about the plan not being refundable.

Five star experience. Everyone I came in contact with was very professional and courteous with my situation. The car is beautiful and I'm very pleased with my experience with James. I will be a returning customer and recommend all my friends to the dealers at Long.

Bryce helped us out was a great sales man no pressure and made us happy with our new car would buy from long of Chattanooga agian

We had a great experience with Aaron. He was very professional and great to work with. We have bought cars through Long Mercedes twice now, they are the best to work with. Ask for Aaron!!

Initially worked with Justin, who was very helpful. But finished out the deal with Bryce and Jason. Bryce was patient with all of our questions and we never felt any pressure. And Jason helped us wrap up the deal quickly. We will certainly recommend them. Thanks for a great experience!

I recently purchased a vehicle from Mercedes Benz at Long of Chattanooga and Mr. James Odom was my salesperson. I visited the dealership a day early than scheduled just to take a look at what I may be interested in purchasing and while there, Mr. Odom acknowledge my presence, he introduced me to both the office manager and the finance manager. When I returned the next day on my scheduled time I was addressed as Ms. Cameron, from the managers that I had met the day before (very impressive). Further, Mr. Odom was very proactive in helping me make a wise decision without pressuring me to make a quick decision. He listened to what I wanted, and found the perfect vehicle at a great cost. He was extremely knowledgeable in providing comparative data between make and model options, to get me the vehicle I wanted. He was very knowledgeable about the features on the vehicle, as well. I would definitely recommend Mr. Odom and Mercedes-Benz at Long of Chattanooga to anyone seeking to purchase a top of the line vehicle...Mercedes. Thanks to Mr.James Odom and the managers at Mercedes-Benz at Long of Chattanooga for such a good experience. Mary L. Cameron

This dealership is great! My salesman Perry Carr worked out a phenomenal deal on a used vehicle for us. I was in and out...very easy very simple. Thank you from the Wojcik family.

We had a great experience dealing with Long of Chattanooga. We purchased a pre-owned vehicle but it was in such great condition it seemed brand new to us. Tori was our salesperson and she was a delight to work with. She was knowledgeable, patient, kind and never pressured us at all. We are so happy with our purchase and would go to Long of Chattanooga again.

I can't say enough about the staff here. I couldn't get away from work so the Sales Manager Jason drove the car to me to drive. Talk about a personal touch! He also allowed me to text him to work out the details of the deal. James Odom delivered my new car to me the next day and he was such an amazing professional. Cleaned out my car, connected my phone etc. I have never experienced such genuine customer service before! This is the second car I have purchased from them and I can assure you it won't be the last. Thanks so much James!! You and Jason have the patience of a saint.

We have bought cars for years from Long of Chatt. We are like family and they always take great care of us. Neil is the go to man for what ever car you need. He found us a Gwagon this time and it is beautiful. Neil and Bryce are a great team and treat us like royalty even when we are just there looking.

Drew is an awesome worker he sold me my dream car & I love it 🥰

Sarah was amazing!! So friendly and helpful. She made our car buying experience smooth and a great experience. I love our car and have found a new friend!!

Mercedes at Long Service Dept. took me in as an emergency case when my engine only had so many start cycles left (Check Engine). And I know I gave them a hard time and called them almost everyday, but they had to literally take my car apart and put it back together to safe-guard my problem from happening again, so you went above and beyond and now I feel safe again in my Mercedes-Benz! Thanks again for having me Dan Hawkings!

I recently had the first service on my new gle 450 at Mercedes-Benz at Long of Chattanooga. Although I didn't buy my car there, I felt really good about this dealership because of what I read about them. In fact, I... just as everyone else has said am very please with the work that was done on my car. I gave a rating of 5, which is the highest score because I felt welcomed as a new customer and they did fix my car with no problems. I will recommend Long's Mercedes to my family, friends and anyone looking for a good Mercedes dealership . I definitely look forward in continuing to do business with this dealership in the future.

Long Mercedes staff with Cedric Toney was one of the greatest experience I had sense buying cars. He was very professional and on point about every detail of the process.

Aaron at Long of Chattanooga was a pleasure to work with. He was patient in our decision making and very thorough in answering all of our questions about learning to operate the vehicle. Very thankful for this wonderful experience!!!

Much thanks to my amazing sales Representative Neil. He is absolutely my favorite. I just purchased my new beautiful Mercedes and I couldn’t be more excited. The team at long of Chatt is so helpful and friendly. I’d encourage anyone considering a Mercedes to go see Neil. Much thanks!!!

Worked with Neil, was great. Have a phenomenal deal on a beautiful sedan. Will come back for our next Benz.

Over the years I have owned 6 Mercedes. The last 4 Mercedes I purchased from Perry Carr at Long of Chattanooga. He is always a great person to deal with and will bend over backwards to make sure you get the best price and services the dealership has to offer. If you are thinking of buying a new or pre-owned Mercedes I highly recommend that you talk to Perry.

I purchased the car from Switzerland and all the team were outstanding from Leanna to start with getting me the best car and price. Then Dale was exceptional in working me remotely through the financing and options. Duke and Jason were super in seeing everything went smoothly. When I arrived to get the car, Chad and Leanna were great. I must say you have a great team! A pleasure working with them.

I purchased a new car today and my experience was the best. Long of Chattanooga gets it when it comes to customer service. James Odem, Bryce and Alan all made our experience easy and smooth. I shopped around at other dealerships and found that customer service is an artform that most others just dont get. Long of Chattanooga is by far a superior dealership. Go see them for your next car need and ask for any of the guys I mentioned. You wont be disappointed.

I’ve recently purchased a 2022 GLE 350 from Long of Chattanooga. Typically, purchases such as this are grueling for me. Fortunately this was not the case. Edgar, Bryce, and Duke were a joy to work with providing good communication and extensive knowledge of the vehicle. The experience was painless and I cannot express my appreciation enough. I can honestly say the sales team does everything they can to earn and retain your business. I would not hesitate recommending Long of Chattanooga to my family and friends. I will definitely be a repeat customer.

Simply the best experience I’ve ever had buying a car. My sales professional Brad went above and beyond to make sure I found what I was looking for. I highly recommend Long Mercedes of Chattanooga to anyone looking for a new, or used vehicle. You will be well taken care of.

Baylen was the best sales person. She was very considerate and helpful! I would highly recommend buying a car from her if you’re in the market. She’s precise at everything she does. Thanks to her I walked out of their with one of my dream cars. She’s the best!

Bryce, our Sales Consultant, was absolutely awesome. He was very knowledgeable about every feature on the car we wanted. We relied on his guidance when doing the Build and was very pleased at our choices when the car came today. We would definitely buy our next car from him. Very honest and genuine. We are very pleased and felt we got a good deal.

I have waited a little over three weeks after my purchase to write and post this review. This was the first time I have purchased a Mercedes from a dealership and Tyson was my salesperson. I will say right up front that the purchase experience was made smooth and easy by Tyson as was the financing. The reason for my two star rating comes in with my lack of service after the sale, which to me is more important than the sale. I purchased a pre-owned GLK 350 and love it. It came with three matching tires and one odd one so my husband wanted to rotate the odd one to the back. That is when we discovered that the wheel lug nut key was missing from the safety kit. I immediately contacted Tyson (a few times by text). He did text me back on one occasion and called me once. He requested that we confirm our missing key and text him again. I confirmed the key was indeed missing and texted him. After waiting a week for a response, I called the dealership and was assured that Jason, the sales manager would call me back that day. I did not receive a call from Jason so I called again the following day and was told he was at an auction but would call me that afternoon. That was July 15 and I am still waiting on that call. I understand that they might not have been able to replace the missing key but since this was a safety issue (I can't take the tire off without it) I thought they would have cared enough about their customers to at least call me back or offer to order a key. What if I have a blowout? This whole issue has given me doubts about this dealership's concern for their customers, especially after they have made a sale.

I was referred to Neil through my Realtor and I couldn’t be more pleased! If was a fast, efficient and low pressure sale. Neil helped me choose a car model that is tailored for my lifestyle. Bryce ably walked me through every single feature of my new vehicle. I really understand how to operate all of the technology in the car. I am a customer for life. All the stars.

Bryce, our sales representative, was truly what was the final deciding factor to buying our car when we did. We weren’t necessarily looking to get our car as soon as we did, but with Bryce’s knowledge and patience with the many questions I had, I knew this was the right place for my next car. I have felt he has taken care of us from the start and believe he will hold up his promise to continuing to care for us throughout the length of owning this vehicle. Hands down ask for Bryce if you’re looking for your next car!

Brad Carson was our sales rep. He was very professional and knowledgeable about the vehicle we were interested in during our visit. Mr. Carson was able to explain the different features and apps in a very pleasant manner. We were quite pleased with our visit to Long of Chattanooga/Mercedes. Everyone we spoke and interacted with was very professional.

Perry is amazing. This is my 3rd Mercedes I have bought from him. He treats you with respect and gives you an honest opinion. He doesn’t come off as a pushy salesperson either. He Has treated me well over the past 8 years. Only place I will buy a car as long as he’s working there!

It was a pleasure doing business with this dealership. Mike Fulkerson made our experience smooth from the moment we stepped onto the lot. He was very personable and helpful and we will definitely continue to use them in the future. I love my new E 450 Sedan!

Came to the dealership to have our existing car serviced and decided to look at new cars while waiting. Drew was our sales associate and was fantastic. He was very patient with us, as I asked a lot of questions. I told him that I had been looking at this model for a while but I wanted to test drive other SUVs just to make sure. He even walked me next-door to the Volvo dealer so that I could test drive one of their SUVs. We ended up purchasing that day after driving around looking at BMW, Volvo and Audi. Drew wanted to make sure we were happy with our decision and was not pushy at all. It was a very long day for Drew and we appreciate his level of service in dealing with us. Overall great experience with the sale as well as the service department that took care of our other car that day! I should mention we drove from Alabama because we did not receive this level of service at our local dealership.

I highly recommend Long Mercedes to anyone I know. I have purchased 2 cars now from the Long Team and both times have been an absolute pleasure to work with. My salesman this time was Sev Tartar and he was great! Went over and beyond and listened to what I was looking for. He met and exceeded our expectations and helped me find the perfect car for me and my family. I am grateful yet again, for the Long Team and especially Sev And the finance manager Chad. If you’re looking for a car, if you want high quality service, please come see them.

Amazing dealership, always made feel welcome and well helped. Neil was such a help and so was bryce.

Edgar was amazing. He was friendly, knowledgable and helpful and after the sale he took my calls when I had a question. My husband and I would highly recommend Long of Chattanooga and Edgar. Duke was great and so was Aaron.

I came in to get my XC40 serviced at Volvo and walked over to Mercedes to waste some time. Aaron saw me looking and BOOM! Just like that he had me sitting in a car that would be perfect for my Mom! As my car was still in service, he allowed me to take a comparable car on the lot to pick up my mom and bring her in. She’s been looking for the perfect GLE for the past 2 years and there it was! He was very kind and set everything up for her! This just reinforces why we shop at Long! Great service every time!

Mercedes-Benz at Long of Chattanooga was awesome. They are quick and efficient maintain experience. The team at Long Mercedes were all very professional and polite as well. Overall a really great experience and best.

Trevor in service has been a lifeline with my car on some recent warranty work. Professional, friendly, and knowledgeable with an eye for customer service. My car has found a home and while I didn’t buy this car at Long Mercedes, I can’t see why I wouldn’t buy my next car there! Thank you Travor and everybody who helped make me feel at home. KBruce

Baylen Smith was outstanding!!! She was very knowledgeable and caring. I highly recommend her. My Mercedes is incredible and it would not have been possible without Baylen. She wasn’t your typical sales person… it was like dealing with a friend!!!

My mother, a senior citizen whose English is poor, purchased a new 2018 Hyundai Elantra from Long of Chattanooga. On February 2nd, 2022, the same dealership performed an oil change on her vehicle. On February 26th, She noticed there was some oil stain on her parking spot. When she opened the hood, she saw oil splashed all over the components since the mechanic forgot to put the oil cap back on after the oil change. She had to add more than 3 quarts of oil to bring the level back to normal, which demonstrates more than 2/3 of the oil was lost. Such an incident could be extremely detrimental to the engine and other components. We want to discuss with the dealership how to move forward and clean up the mess under the hood. On Feb. 28th, we reached out to the dealership and left the inquiry on its website. Without getting any response, we called the dealership on March 4th and was told Mr. John Rose is the person of contact. We left him a voice mail and Emailed him the details, images of the incident, and receipts of the oil change. Without any responses from the dealership, we kept calling on 8th, 11th and left voicemails without any success. On March 18th, we talked to the general manager of the Long of the Chattanooga and was told John Rose will contact us the following Monday. After another week of silence, we called again and finally reached John Rose on April 1st. We were told he needs to retrieve the files and will call us back in a few minutes. After waiting for an hour, we called back and was told he already left home for the day. After leaving him yet another voicemail, we have not heard anything since then. We are very disappointed by the dealership’s behavior, it’s not that they disagree with us on how to resolve the issue, they are simply ignoring us and tried to just bury it with our exhaustion. Their strategy is to kill the issue before we are even at the stage of discussing a path forward. Minimal effort on their side while maximizing our exhaustion. In the meantime, all the belts, seals and electronics cases are soaked in oil and the oil burns on the engine exhaust to cake up carbons.

I am truly impressed by the patience everyone had when my family and I shopped for our new car. Thank you Sev for helping us choose the right car! :) Awesome service!

Very pleased. Aaron was patient and attentive to my requirements. Process took more than 6 months, but we found the right car in the end.

Definitely happy to have used Jason at Long this week. We bought two cars from him and was super helpful this week!

Everything was good the sale went smoothly but the minute that I declined the extended warranty Chads Whole attitude changed. He was also rude to my wife when she came back to drop off some stuff.

I'm totally satisfied with my purchase at Long Mercedes-Benz. The staff were friendly and very helpful. Sev Tartar, my sales person, was a big help to me in making the right selection.

4/17/22 - I purchased a GLE 350 this weekend and was so pleased with with the transaction and received excellent service from salesman Brad Carson. He was very professional and thorough! The entire staff at this dealership is excellent! My husband and I have taken both of our cars here to have them serviced and I can honestly say that we received great service and the staff was amazing!! Will definitely be back!

Mercedes and Long never disappoint! My car recently had an electrical problem that stopped my car. One call to Mercedes roadside assistance had a wrecker and an Uber ready in minutes. The Amazing Mary Beth in service was waiting with a smile and a car for me to drive while they fixed my problem. Painless and efficient. I would HIGHLY recommend Long Mercedes because of the dedicated staff that never fail to go over and beyond.

I have purchased previously from Long of Chattanooga and the most logical reason to come back is they provide an excellent product, great service and have nurtured a level of professionalism across the breadth of the organization that wants you to buy from them My most recent purchase was navigated by Aaron Schmitt. He ensured that I not only received a great car but also spent time helping me get everything set up properly so as to maximize my utilization of the technology. Mercedes may have the best engineered product but I strongly believe it is the people that provide the service that we the buyer are investing in. Thank you again for the pleasant experience.

Worked with Aaron Schmitt at Long to purchased our new Mercedes. He was great to work with, very through on delivery and trade out with our precious vehicle. Everyone at Long made our transaction quick and without issue. We have purchased several vehicles from Long of Chattanooga and have always had a good experience.

Bryce was our sells man and he was awesome. A perfect 10. It took my wife sometimes to fine a vehicle but he worked and was patient with us. He was a key part to us getting the car we landed in. Our over all experience with Long Mercedes was great.

Bryce helped me with my new car and did a great job!! No complaints here! Efficient and quick

I have purchased previously from Long of Chattanooga and the most logical reason to come back is they provide an excellent product, great service and have nurtured a level of professionalism across the breadth of the organization that wants you to buy from them My most recent purchase was navigated by Aaron Schmitt. He ensured that I not only received a great car but also spent time helping me get everything set up properly so as to maximize my utilization of the technology. Mercedes may have the best engineered product but I strongly believe it is the people that provide the service that we the buyer are investing in. Thank you again for the pleasant experience.

Many thanks to Justin Hendrick for working with me to start the process of ordering a new vehicle. As a US Navy veteran I appreciate his attention to detail and being thorough and professional, which gives me confidence the experience will be a positive one! I had the opportunity to work with another dealer but so far I am glad I decided to work with him and MB of Chattanooga!

Cedric Toney out of all the representatives I have came across throughout my years he has been the best car salesman, he has been very respectful, honest , very informative and knowledgeable I could not have ask for a better person. So when you decide to purchase a Mercedes Benz in Chattanooga TN do look him up.

We were greeted by Mike Fulkerson and worked with him and Bryce Young. Excellent service and transaction!

Bryce helped me with my new car and did a great job!! No complaints here! Efficient and quick

Justin was awesome. He listens to what you want and shows what the best values vehicles are.

Drew and James were great! Made the buying experience painless. Would Absolutely buy another car from the dealership. Duke the manager was also outstanding.

Cedric was awesome , dealt with me in the phone for several days till I could get there , once here he took really good care of my wife and I , would highly recommend him if your looking for a new car

Had a great experience, from start to finish! My sales person Drew Asher was excellent to deal with, very helpful and knowledgeable, and went above and beyond! I look forward to working with him and Long again in the future. Thank you guys!

Took my S Class in for a minor which turned into a lot more thanks to the poor road conditions here in Chattanooga. While it was significantly more money to fix than I would have normally wanted, I appreciate the detail the techs went through to find the problems and repair my favorite car to my satisfaction. Also want to say special thanks to Mary Beth, my service advisor, who does an excellent job each and every time I visit.

Aaron has been our guy with all of our purchases and is helpful and accessible and great to work with. We’ve been pleased overall with Long.

I had a great experience here. We worked with Anthony Antell and he made the whole process incredibly easy. He was patient and had the answers to all our questions. I was out of there with a new vehicle I loved within a couple hours.

My wife and I bought a used 2014 Suburban from Long s few days before going on vacation and had mentioned to them the importance of a safe reliable road car. Before we took delivery , we asked them to check out the frontend/suspension because it handled like a boat. The vehicle would drift from lane to lane and was dangerous in my opinion to drive. It also has a "clunking" noise in the rearend. We waited two days while their mechanic checked it out and was told the front end was out of alignment and that it had since been corrected and was all "good to go" Since we only live a few miles away from the dealership we never got the vehicle over 45 mph on our way home. Loaded up our stuff and took off. A short time into our drive, the vehicle got so out of control i thought we were going to crash. Half way into our first day, the "check engine" light came on so I messaged Dale Reese about it and he said to call him when we made it home. I was able to find a place to have them hook up to read the code and turns out to be 2 (two) oxygen sensors. Driving a newly purchased car with a check engine light on is no fun especially when you're 500 miles from home. When we made it home I called Dale who wanted to have me schedule a time to bring it in. When I asked about the cost of diagnosing he stated there was no charge to read the codes but any work after that could be upwards of $150 per hour plus parts. Sooo, okay I see they're not going to help at all here. WE took it the next day to our local trusted mechanic to have the steering/handling checked out Was told it needed a new rear differential, and new shocks on the rear and struts on the front as this was what's causing the poor handling. I contacted Dale and Jason W to let them know what was going on. They completely ignored me so i messaged them again and was once again ignored by both Here we are two weeks later and no word from either and I'm looking at $3k plus in repairs without the Oxygen sensors being addressed I'd expect more courtesy but after the sell is complete, so is all of their concern!

Every experience with this dealership has been professional and friendly. Even when I felt like I wasn't having a great experience, the Long team listened and made it great. They definitely care about you, your vehicle, and the service they deliver. Case in point: I have a 2011 MB GLK 4-Matic that I bought Pre-owned from Long in 2012. In truth, the GLK is not an expensive Mercedes, but they always treat me like I'm driving a "G-Wagon". After having surgery, my partner was going to drive us for a few errands. As soon as we cranked up and headed out the driveway >> Check Engine light came on and the truck ran rough. We parked it. MB roadside assist came and towed my GLK to Long. Long took care of the issue, keeping me in the loop the entire time. And since I could not drive, Mary Beth made sure they could return the vehicle to my house. Remember, my GLK is 10+ yrs old and no longer part of the MB line-up. This was such a blessing for me. THANK YOU LONG OF CHATTANOOGA!!

The staff is really rude. And once you’re done buying a vehicle do you want something else done good luck!

Took my MB to Long of Chattanooga for its first 10,000 mile service. Service was faster than I anticipated for a Saturday. The waiting area was comfortable and clean. All the salespeople & service tech's I spoke with were very knowledgeable, courteous & helpful.

Shopping at Long Mercedes-Benz was one of the easiest car purchase I have had. Sarah is a great salesperson and puts the customer first. When we came to pick up the car the detail of the car was not up to her standard and she spent over 30 min to get it to her standard. If you are looking for a car I recommend Long and go see Sarah.

Went to Mercedes just to look and see what new vehicles was going for and came out owning the glc 300. Everyone there was amazing. Great customer service ! Sarah Craig was absolutely amazing ! She helped me in every way possible. She really helped me as a person and not just a customer. She really did care about finding me a vehicle that fit my family. If anyone is looking to buy a Mercedes, new or used, go see my girl at Long Chattanooga !

Amazing customer service. Bryce is the man to see. He was extremely helpful, professional and knowledgeable. We ended up buying an suv and we could tell he genuinely cared about us and not just a sell. This earned my respect and future buissness.

Perry helped make my buying experience go smoothly. The Long team has excellent customer service and I would highly recommend. Thanks and Keep doing an excellent job.

Was not really in the market, but Brice got a feel for exactly what we needed and gave us a great deal!

Had the pleasure of buying my first car with Long MB, and while it was quite the process with me being from out of state, I’m so thankful to have been met with patience and understanding from the team here. Cian was an excellent salesperson, and shoutout to Duke for handling my paperwork, as painstaking as the process was. I’m happy and grateful to say I’m now the owner of a Mercedes, and I have Long to thank. Above and beyond. THANK YOU!

Cian Sinfuego, made our experience with Mercedes-Benz at Long of Chattanooga smooth and breezy/stress free. She was patient in helping us find a couple of car options for our teen son, and helped us decide the best car by providing details of all the safety features that would fit for a teen driver. We were so happy with the experience we had with Cian and the rest of the Mercedes family - they treated us like an extended family of their own. We ended up purchasing 3 cars (son, mine, and Husband). Mercedes gave us a great trade-in value of our older cars. I highly recommend Mercedes-Benz at Long of Chattanooga for anyone who is looking for a new and used dependable cars.

Enjoyable experience. Salesperson, Aaron, very helpful. Manager, Duke, reasonable

The team at MB at Long of Chattanooga is first rate. We got all the advantages of a small market company (authenticity, friendliness, support) combined with superior knowledge and a high level of professionalism. Jason Williams Andy and Bryce Young found just the right car for us, not easy right now given supply levels, and then gave us a ton of time on delivery to set it up perfectly. We couldn't be happier with the support of the MB Chattanooga team!

The experience with Ethan was perfect! I'm going to love my new Mercedes!

Neil Sobel is a great friend and sales associate. I will always buy from him.

Without a doubt the best auto buying experience I have ever had! Quite honestly I had a less than perfect situation but my salesman, Bryce Young treated me with great respect and helped me worked through a couple of hurdles and I was able to drive away in the luxury suv that I wanted. Mr. Young made all the difference in my experience at Long Mercedes.

We had a great experience purchasing a vehicle at Long! Our salesperson Bryce was excellent. We’ll definitely be back!

Poor customer service. If I could give them 0 stars I would. We purchased a 2020 Mercedes GLC in May 2020 and with the vehicle we bought the extended warranty, dent repair and prepaid maintenance plan. At the time of purchase, we were told that If we ever sold or traded the car that these plans would be prorated and depending on the usage we would be refunded all or some of the money. In January 2021, we traded the vehicle because we needed something bigger for our family. To my surprise I was told the prepaid maintenance plan was non refundable. We were not told this at time of purchase. After waiting 4 weeks and constantly calling the financial service department at Long who very rarely would take or return my calls, we were finally given a final answer that none of our unused $2050 maintenance plan would be refunded. This is very disappointing because we were not told this upfront. In the future, we will not purchase another vehicle from any Long dealership and will not recommend them to any family or friends. Also we do not recommend anyone purchasing the prepaid maintenance plan especially if there’s a chance you may not use it. So I guess we gave Mercedes a $2050 donation

We have absolutely loved Long Mercedes ! They have gone above and beyond to make sure we were completely satisfied with our purchase . We could have gone with any dealership, but long is special , I knew it from our first visit ! Also they’re family owned , great people , truly caring of their customers. James was an outstanding salesman, always helpful , quick to respond and just a super nice guy ! Thank you to the entire long family for the wonderful experience you made our last vehicle purchase , we will be lifetime customers !

We were treated very well during our visit. Exited about our purchase

Ethan was superb to work with! Highly recommend him and Long Mercedes’!

I had an excellent experience at Long of Chattanooga with the purchase of my 250 GLA. Chris Bell was great to work with...he really helped me in making the right decision and the decision that best suited me for my car needs. Dale in the financing department was great as well. He made sure that I got the best rate. I am looking forward to possibly upgrading in the next year, so I will definitely be coming back to Long.

I bought a 2013 Ford Escape October of 2020. Vehicle had a little over 30k miles on it. I purchased the car in full via cash and they had a bad attitude about having to count the money prior to closing (I was coming from Knoxville. If they don't like counting cash they could get a money counter or tell me they preferred cashiers check before my drive. The salesman said it would be perfectly fine payment method. Nonetheless, The airbag light was on on test drive, and the sales rep said the vehicle had not been wrecked before. Carfax is clean. However, we went to fix the sunroof due to it not operating and upon inspection the side airbag curtains were cut on the drive side. Manually done. It was a 1 owner car when I purchased it. The dealership claimed their inspections everything was in good working order & at the time of purchase we didn't test sunroof. The sunroof never worked when I purchased it, and we were fine with that. However, over time water had started to get in and the sunroof turned out to be slightly open. The main wires are not connected to the sunroof panel and that would require the main harness to be replaced to do it the correct way. Very extensive according to the local ford dealership. After we bought it the hood latch quit working quickly after and Long of Chattanoga dealership refunded us the amount it cost to fix. around 300 dollars so that is admirable. Nonetheless, we were told the car was sound and only had some minor cosmetic defects, which we were buying for the low milage, so we didn't mind the cosmetic. However, these issues were much more profound. Not sure if it is a 1st year ford new model issue, or a dealership not being forthright about the condition of the car. Altogether car's engine is still running fine, but the lack of honesty was disappointing

I told a friend the other day how much it meant to have Cian help me find my car. It was an incredibly positive experience. Cian is expertly professional, from her communication, answering questions, and follow-through. She came through like a champ and steered me to the right automobile for me. I love the Mercedes brand, and so this became my only stop the day I purchased. The team at Lomg is committed to excellence . I would heartily recommend Cian. She is genuine, kind, and personable. Thank you, Cian.

Neil Sobel has always found the exact car I am looking for. He, Jason and Bryce make everything so easy!

Just wanted to give a HUGE THANK YOU to Aaron and rest of the crew at Mercedes! They helped me above and beyond with all my needs. Aaron is extremely patient and kind. I’m obsessed my new Mercedes Aaron even delivered it to me 😊 If you’re in the market for a new vehicle go see Aaron! You won’t regret your experience and new ride! Thank you Aaron and the finance department Jason and Chad!

Bryce was a delight to work with to purchase our new Mercedes. He helped us build one and then we decided to try out the GLE 450 DEMO MODEL. We were so impressed with Bryce and the sales team. Would highly recommend them.

Rod and Neil did great, they did my car deal really simple and easy. Neil made sure to put me in the perfect vehicle and Rod explained and went through everything that the car does, as well as the test drive. Both of them really know how to treat a customer well, I'm definitely referring to my friends

Jason, Bryce and Mike were great!! Would do business with them again because of their honesty and just nice guys!! Would recommend for new or used auto buying dealership.

Rodrigo has been so helpful, and is very knowledgeable about the vehicles he's selling. I understand he's new to the company but he is a great asset and I feel you've got a very good person to sell your cars. He is so polite with an infectious personality. I am grateful to have him a part of your team.

This was by far one of the best car purchasing experiences I've ever had. Josiah was the absolute perfect representative of the dealership. He was very knowledgeable ,pleasant and non-threatening. I literally got out of my vehicle and told him I'm only here to look. Three hours later, we had my new vehicle ordered! I truly feel that I purchased a new car,not that I was sold one. There is a difference. This was a ten star experience!!!