Merced School Employees Federal Credit Union Olivewood Dr, Merced

MSEFCU is an amazing bank for students and individuals looking to get their first checking and savings account. It provides great services to handle your finances. If your looking on getting a loan, look no further they provide great low rates on mortgages, refinances as well as personal loans. I dealt with two loan officers Ernesto Beltran and Lee Lao, and they did a fantastic job in helping me acquiring a loan. I'm very great full for the services they provide me and I recommend this bank to anyone looking for a great reliable bank experience.

I have not been very impressed yet

Been a member since I was 17yrs old. Great service, I will never go anywhere else. Friendly and helpful staff! I'll always refer and recommend this credit union.

Just completely satisfied all around great service but don’t tell everyone or the lines will get long I should have kept it a secret but I have a big mouth

Mrs Adriana in the Loans department is awesome. She made my loans much easier and less stressful. She's also very professional and guided me on some loan questions that I had.

Local, full service, credit union. The tellers are very helpful and knowledgeable. They offer a credit card with a great rate, home and car loans.

Have been with them for years and never encountered any problems. Have had two car loans and refinance my home with them as well and process was smooth and effortless. Thank you MSEFCU!

I went over there to apply for auto loan they ran my credit twice Before gathering the last piece of information they need from me I had already open a checking and savings account so I end up closing them because of that

This bank has horrible service. I did my financing for my auto loan through this bank and it was a very difficult process because of the poor communication on behalf of the staff. They failed to inform me of what was going on with loan. Once I had purchased my veichle it took over 2 weeks to finalize the paperwork with them because they delayed themselves in letting me know what was going. Due to this I had to pay out of pocket much more than I should have and not to mention that my loan rep misinformed me on numerous things regarding my loan. The rep did not know what she was talking about and the staff were very rude and did not want to answer my questions so I could understand my loan and the options I had. My loan rep was never available for me and did not return my calls in a timely manner. Ultimately I ended up having a car for about 2 weeks without them releasing the funds to the dealership and making this process a nightmare for me. Thankfully the dealership was very patient with me and allowed me to resolve the issues with this CU for as long as I needed to. My payment ended up being higher because the loan rep has misinformed me of my APR. She emailed me with different information and a different APR and when i told her that she misinformed me and I had the email to prove it, she brushed it off and she said she must of wrote it wrong. This bank doesn’t hold their staff accountable for any of their mistakes and the customer ends up getting screwed due to their negligence. I will never do business with them again and I highly recommend you go through another bank. Please save yourselves the headache.

Nobody EVER answers the phone. If you want to get ahold of the branch, you HAVE to physically go in it seems.