Members First Credit Union of Florida N 9th Ave, Pensacola

I never can get money out the ATM. That's why I hate this bank. They have to nerve to ask me can I do direct deposit. Now I gotta wait in line for an hour or more on a Sat. Morning cause I can't get money out of none of the ATMs in this ragedy city. I'm highly considering closing all accounts today. This bank is the worst.

Been a member over 10 years. I called 8 days ago and requested that a manager give me a call back. I still have not heard from him yet. This is very disappointing. If I call and want a new loan or line of credit, thats no problem, but to have this specific person not respond back, just has me baffled. Issue before this, I needed to update my address but it must be in writing, signed, with my account number listed and either faxed, dropped off or mailed. I live in North Dakota and indeed did fax it and received a confirmation it was received. I was told it was possibly lost. I ended up flying to FL from ND to get something so minor fixed. I know it wont matter much to this institution, but my accounts will be closed here shortly. I hope a board member reads this. All members should matter and questions should be answered in a timely manner. At this point, I would not recommend doing business here.

I have been a member of Member First Credit Union for several years now. The locations of the branches are very convenient and their employees are very courteous.

Do not use this bank! I tried so very hard to keep my business with them. It started when I refinanced my truck with them. They jumped my interest rate by 6-7 percent without telling me. Then they found an issue with the deduction on my full coverage insurance. I corrected this over a year ago. To only find out they added a $50 insurance coverage. Even though I showed where I corrected it. They applied this amount to the life time of the loan. I now pay $30 for insurance I never needed for the lifetime of the loan.

I've been banking here for a year. My husband and I split up so the children and I are temporarily staying in a hotel. Since we cant receive mail at the hotel we are at, my son and I are being charged $20 a month. JUST BECAUSE WE CAN'T RECEIVE MAIL!!!! Seriously?!

I have had an awesome experience at Members 1st so far. I’ve been banking with them for 1 year. They are the only bank that would give me a chance on a loan. I have been able to build a lot and establish credit with them. Nothing bad to say at all! I love them and recommend anyone I can to them so they can get help too 😊🙌🏽

I’ve been a member with MFCU ever since I was a child and I’ve always had a positive experience over the phone, and in person. Everybody is kind and helpful at Members First Credit Union.

My financial institute of choice for many years. I think it it was Education Credit Union whe I originally got my first account with them. You had to show proof of being a teacher or a student to open an account back in those days. But whatever, they were a great place to keep your money and they still are.

Rhonda Grey helped me and was honestly the rudest customer service interaction i have ever had. i try to be more than accommodating and understanding that sometimes people just have a bad day but every time i have to speak to her i see her treat other employees with anger and belittling those around her. i honestly avoid this branch entirely due to her. members first will always have my business but any building with Rhonda Grey i steer clear of. seriously it just ruins your day, dont go

They are taking out $200 loan payments from a 65 yr.old homeless lady named Monica who has been living in her car for 3 years!!! Dare them! If I had her account number I would call them and let them know how ashamed I would be to take the lady's money when she only weighs 65lbs and is living in a broken down car behind the old closed Hardees on 9th Ave.