Members Cooperative Credit Union Elm Ave, Moose Lake

I really miss the days of a human answering the phone. I was on hold for over 10 minutes. Please bring this feature back. Update: I have had a number of good experiences with Moose Lake Members. I do wish a human would answer the phone, but it is what it is. Thank you!

The drive thru employees in Moose Lake are wonderful. They deserve 5 stars! The credit union itself has gone down hill as far as typical "perks"and policies go.

My dad uses this bank and i had to put some money in his account last week. When i pulled up i was able to face to face with someone via screen and that was a relief. I was not sure how to use the tube things and she was helpful.

Not the brilliant local establishment it was but okay as credit unions go. Expanded business opportunities gained during the merger also are reflected in a loss of personal attention and flexibility. Hours of opperation could be better (longer) and services could be faster (they always seem understaffed now). But it's in town.

This place has gone nowhere but downhill since the merger. Used to have that "small town" feel to it, but now when I walk in the lobby I don't recognize anyone. It's no secret why half the town is bringing their business to the Bank.

WOW the customer service during a family crisis was superb. Kathy went above and beyond to assure that our needs were met on a tight schedule as we all live in Texas. The lobby staff was very accommodating, understanding and helpful during my in-person visits and with Covid19 restrictions. I will forever be grateful for Kathy’s assistance during my uncle’s passing.

I have not had a bad frustrating event with them yet but every time I've gone to the atm at night it wasn't in operation. Also the ATM does not have a deposit function. A paycheck Direct deposit into account is not available right away which is annoying, instead it shows as pending. They do have free online bill pay. Applied for a loan but could not get it even with very good credit oddly. I've never had a late payment in my life.

I just opened an account & obtained the best possible car loan available. Customer service was amazing! Kathy G went above & beyond to quickly help me with everything I needed & made it so easy!

Horrid bank if you win on a lottery ticket take it to Wells Fargo where they don't try and put a 7 day hold on it. Even with a membership. Rude staff. I recommend Northwoods down the road.

This service is the worst you try to call and ask your balance it takes twenty minutes of listening to a recording before someone can answer to help you there has to be a better way to get thru on the phone it wouldn't be so bad but I tried calling right after leaving and there was one person in there when I left it is faster to go back in and ask. This is rediculas when you can call any other babnk in town and talk to a person in a minute