MB Financial Bank S Lasalle St, Chicago

I was a Cole Taylor customer for many years (25 years). They were the bank for my small business and unfortunately MB recently bought them out. As a small business owner, Cole Taylor always had my back. MB, on the other hand, does not. MB does not mean business, it means bail on you. They do not care about their customers. Sure, they were with me when my business was good, then with a little downturn in business, they completely turned their backs on me. They have not taken any time to learn about my business or care about me or my business. They have unnecessarily bounced checks on me. They bounced every single one of my checks even when there was money in my account for some of the checks. It is absolutely appalling how little they care about their customers. I could not be more disappointed with this bank. Any small business owner or really any human being is in for disappointment. I would never refer them to my worst enemy. While customer service did call and leave me a message, I called them back and still have not heard back from them now one week later. I left two messages for the head of retail banking and have not heard back. I even talked to the president of the company and still got no relief! This bank is a joke. And I am moving on.

MB Financial Its self is so helpful & easy to work with. This particular location however is not my favorite. The teller that was there when I went (which was twice) was rude, impatient, and condesending.